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March 2024 by Serina ortiz
KELLY, RUDE EMPLOYEE. Never been treated so nasty and rude in any place before until today. Asking a simple question like “Do you know if i can do a walk in or schedule an appointment ?” and SHE RESPONDS “I don't know that has nothing to do with me” WITH ATTITUDE?!?! is unbelievable. From the very start i was nothing but polite and she continued to be rude. I didn’t appreciate the look she gave me like as if i was stupid.Then my mom needed to make me a verified contact in order for me to make an appointment with my dog and she gives her attitude over the phone as well? I work in a place with customers and i know how customers should be treated and this wasn't it. How can i feel safe leaving my dog with someone so cold hearted and disrespectful as her? After i received another rude response, i asked her what number i can call to complain. She said there was no number and theres only a email that i have to look for on the website. Knowing that she was in the wrong she turned red and tried to apologize .THERE SHOULD BE NO TRYING TO APOLOGIZE IF YOU WEREN'T BEING NASTY IN THE FIRST PLACE !Customer service was terrible. I still will be emailing and finding a number. KELLY WAS VERY RUDE, nothing out of her mouth was nice.
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January 2024 by Lorraine Brown
Dogs appeared to be comfortable.
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December 2023 by Natasha Moon
Our puppy loves it here and they're very helpful with food & snacks to keep him healthy
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October 2023 by Shaiema Joseph
This location's customer service has gotten better since the new hospital opened on Broadhollow. Wait times are not as long, and I'm meeting new vets who are not rushed during visits. With the more calm environment, I bring my cats here, the dog goes to the new location.
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August 2023 by Alicia Polo
Absolutely upsetting, Dr.Stephanie Lynn was useless, didn’t do anything for my pet this case was too advanced for her what a ridiculous woman she couldn’t even tell me what her report from VCE meant. Didn’t prescribe anything for my dog after seeing how congested she was literally mucus and blood coming out of her nostril. IDIOT Thanks for wasting my time
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July 2023 by Laura Kolitsopoulos
Not very pleased with the customer service today ...front desk .....Also Dr asking me questions about my dogs meds when he is the Dr.He should be on my dying dogs chart!Not going back !
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July 2023 by Signheart
Update: This review is for the banfeild in Petsmart not the new one across the street.Happy with the pet insurance for maintenance, the vet was good.
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June 2023 by Stew Ladd
Got a prescription card for cat food. I need to get another, but I need a scrip from my doc that isn't older than 6 months. I like that they have a process hey follow. Solid company.
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June 2023 by M O
I do NOT recommend anybody to bring your pets there, the doctors do listen to your concerns about your pet and as a paying costumer I asked a for an xray of my pet due to her continue coughing badly and they denied me for a while then my dog ended up in the ER with very large mass and cancer. I also asked to get an upgrade on my wellness plan to have xrays included and even tho is my money they denied that to me too. They dont care about your pets if love your pet like family DO NOT bring them to this animal killer place.
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May 2023 by jspeelma
Dr. Tripodi and the staff are true professionals in addition to being true animal lovers. I know our furry family member is in the very best hands when we bring her in.
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May 2023 by Debbi Ann
I have the coupon to use for my first initial visit for a new pup. When I got there, the desk wastold this. We got called had to take pup into room tech tried to push a plan on me. Nope. Dr never came in. Pup had to go to a"Sterile" room for exam. Asked why cuz never had a vet do that.She brought pup back in and she was scared n shaking. Dr finally came in. Weird Dr. Talked fast to confuse me. Told me it was $297 for diagnostic tests. Nope. Told me straight out "ifsomething happens to your pup its not on me" WTH? There was nothing g but warmer needed. FiguredMay as well get the free exam and wormer together. I did buy the wormer and diareaha meds for $52. She needed the wormer.Finally I left. Pup was shaking in my arms most of the ride home. I do t know what he did or may have gVe her, but im going to a vet who stays in the room with us!why
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May 2023 by judy scarpella
Great store! Lots of choices for all different animals! Wonderful staff!! Highly Recommend !
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May 2023 by Robert Ricciardi
They always are great with my dog she loves going there
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February 2023 by Mike Paraspolo
I've been bringing my cat there for 10 years you pay every month for his health care very happy with the service there
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January 2023 by Jeanelle Toribio
Arrived almost 15 mins late after leaving work early to get there on time. They turned me away. I'll go somewhere else. Thanks, but no thanks.
