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January 2024 by Carmel M.
I was just looking for a garden pot that I saw on line, but they didn't have it here today.
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November 2023 by Richard M.
Sunday 11-26-23. 3pm. Paid $50 cash for gift card. Their register/computer could not get authorization for the sale although it printed receipt. They would not return my $50. They wanted to help me by having to return on Monday when their corporate office is open. Not exactly the best customer service. Their issue became my issue, and I'm expected to walk out with a receipt, no card, and no $50.
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June 2023 by rayging dad
Ace hardware in general is my go-to. when I don't feel like going to home Depot, you pay more but generally speaking it's a better experience
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March 2023 by k
very helpful staff all whom offer excellent customer service. wish i had as great of experiences everywhere as i do here.
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January 2023 by Island Queen
Love this store. They always have what I need and if they don't they suggest alternatives.
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August 2022 by Jose BlancoMendez
Great customer service. Eric Was Very Helpful and professional. Very recommendable.
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July 2022 by Paul Fink
Went in tonight to get a replacement battery for my sister in law’s key fob and had great service, they put in the battery for no extra charge and all seemed good. Unfortunately we didn’t have her car so couldn’t test it and it didn’t work when we got back. We went back and the employee Melanie was so patient and took it apart to check everything was okay and then tested it after reassembling and now it worked. Such great customer for such a minor sale is why I always go to ACE over HD or Lowes if I can.
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July 2022 by Ruby
Came in looking for a valve adapter for my bike tires on July 15th, 2022 between the times of 8:00pm - 8:45pm, couldn't find said item which is not an issue, however the customer service could be better.As soon as I walked in, the coworker with the long hair and glasses called out to me if I need anything, in a condescending manner... As if I'm not welcomed in Ace hardware. I'm not sure why he responded to my presence in such a manner. If it was xenophobia or racial profiling that's sad. I felt uncomfortable my entire time there, but stuck around to see if I could get help to find this bike piece because my bike matters to me.I should've walked out immediately after the coworker working the cash register acted the way he did. A draining experience 3/10.
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July 2022 by Mindy M.
Yes you do have to do a U turn depending on where you are coming from. It seems they are the best with many brands for Paints. Erik is the man to speak with when you have ?s and concerns. Both he and Bryan from the HIcksville store have a good eye for color and were kind, patient and helpful for my project. The other staff personnel have always been friendly. Their children's items are far and few apart but then a hardware store is not the place one finds these items. More so they are the gotcha items by the register and kind of a higher price for a blinking ball or keychain one might pick up for kids on a July 4th weekend. They do have a few bags outside of variety for lawn and garden and some copycat anarondax plastic chairs for sale at a reasonable price. Mostly - for the paint projects - I suggest you go here and ask for Erik. ps if you have a membership do check to see if you are accruing points and or if there are any coupon discounts.
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May 2022 by Christopher Tiernan
Paint dept is knowledgeable and friendly glad to shop locally here
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February 2022 by Josehine Adelfio
Sales person knowledgeable, explained step by step how to use products
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January 2022 by John Mauro
Not as cheap as big Box stores but not overpriced either . Pros are very rarely overcrowded And always a person to help you Also very convenient.
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January 2022 by Ken Korkmaz
Helpful stuff, always quiet and easy to find what you’re looking for.
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December 2021 by Danielle Snyder
I have been to this location in Farmingdale a few times in one week. Everytime the service as been wonderful! Always great with good vibes and helpful staff. Pat is knowledgeable and very helpful as well as Colleen. Great hard working staff. Everything I needed to fix a toilet and phone outlet they had. So nice to go here because I know I'll receive great customer service and the supplies I need.
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November 2021 by Doreen Borchers
Ace hardware is very convenient and well supplied with things you need. Carry a full line of yeti products. Also AC filters in all sizes. They beat Home Depot on filters. The reason I keep returning to Ace And will continue to do so is is that I always can find the item I need. Recommend it .
