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March 2024 by matt rose
Good spot for workouts. Would like more accessible cleaning products since members do not wipe off the machines.
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March 2024 by Clouds
Great gym!
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March 2024 by Potmeup
Today, I specifically called LA Fitness to inquire about playing squash, as it was my first time trying. I meticulously confirmed all details, including any additional fees. I was assured over the phone that there would be no extra charges for playing squash, only a reservation was needed, and even when I inquired about whether rackets were included, the front desk staff confirmed everything was free for use. However, upon my arrival, I was faced with a completely different scenario, being told I had to purchase my own racket.This inconsistency between what was promised over the phone and the reality on-site not only wasted my time and effort but also left me extremely disappointed. The discrepancy between the commitments made over the phone and the actual situation upon arrival makes me question the integrity and service quality of this fitness club. Isn’t this a blatant disrespect and manipulation of customers? I hope my experience serves as a wake-up call for LA Fitness to improve their service processes, ensuring the accuracy of information to prevent other customers from experiencing similar inconveniences. Consequently, I would not recommend this company to any of my friends.
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March 2024 by Cynthia Yen
Horrible experience coming back to this location after not visiting for a while. I brought my daughter as a guest and the moment I walked in the front desk manager immediately called me out on not checking in the guests name and claim that I do this all the time when this is the first time I came back to this location in a long time. Needless to say not only can they not tell guests apart they are outright rude in treating customers who come in for a good workout. Very disappointing in the way I was being treated with no apologies offers after I told her she got the wrong person.
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March 2024 by CJ T
I’ve called maybe 3 times now trying to figure out about my frozen account. The manager Emily says she’s going to call me back but never does.
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February 2024 by Alejandro
Nemily is amazing! She provided excellent customer service. you should sign up with her and at Farmingdale! ? I am sooooo happy!
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February 2024 by J Sard
This is just walking through the gym. Disgusting. Why is it so bad why do they not clean? Where are cleaning people? This is a disgrace, not healthy, germs everywhere. Disgusting. What is management doing about this? What is corporate doing about this? This is the worst. Disgusting. disgusting disgusting zoom into the pictures on the Equipment to see what's growing on there and then people do push-ups on the floor without gloves equipment handle, broken on entrance door who is running the show horrible gusting disgusting. Disgusting.
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January 2024 by Tony
Machines are from the 80s bro.
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January 2024 by Steve G
Decent gym but a lot of outdated machines. They desperately need new stairmasters, half of them are broken/don’t run smooth.
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January 2024 by Rod Patterson
Jerome was great! This location is one of the best on Long Island!
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January 2024 by Alex
Definitely wouldn’t recommend this gym if you take your fitness the slightest bit seriously. The barbells and plates all suck and aren’t color coded, there are no platforms for deadlifts and Olympic lifts, none of the benches have safety pins so you always have to ask for a spot, they don’t offer clamps for their barbells, and there’s only 3 squat racks which are almost always taken. On top of all that the place is a mess, weights are just lying all over the floor, no one re racks the weights (including the employees), and I’ve been staring at an empty Celsius can on top of the ez curl bar rack for almost 2 weeks. Only reason I gave them two stars is because I like the sauna. Luckily I’m only in NY for a few weeks a year so I'm not stuck with this dump. If I wasn’t getting a good deal through usaa and it wasn’t down the block from my house I would definitely find another gym to use while I’m in NY.
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December 2023 by Adam Kuemmel
Amazing gym, clean sauna and super helpful staff, Jerome gave me a great tour and convinced me to join
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December 2023 by marlon iacono
Jerome was very helpful
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December 2023 by john edmead
Thank you LA Fitness! I have been coming here with my kids since it opened. Our community enjoys the basketball court and racquetball, especially during the winter. Nemily and Michelle are amazing with managing the club and providing excellent service!
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December 2023 by Athena Umanzor
Great Gym atmosphere. Definitely recommend!!
