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February 2024 by Arianne M.
This was my second time coming to this sneaker store. I brought 2 of my friends this time to have them fitted for running sneakers since we are registered for the Brooklyn Half Marathon. The staff here are always so amazing and helpful. They really take the time to look at your feet, watch you walk, size you, and assist you in finding the perfect sneaker. I purchased my 2nd pair of Hokas. I'm in love. They are such a great sneaker and feel like I'm walking on clouds. The store had a sale so the sneakers were a really good price. The staff who helped me this time was Melaine. She had so many helpful tips on the proper sneaker, energy gels, and running belts. I learned so much in my short visit. I will definitely be back and I highly recommend you get your sneakers from here!
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January 2024 by Emma B.
They are thorough experienced and will help you meet your goal, The prices are moderate. The employees are extremely helpful and take as much time as needed. Even if it's closing time, my husband lost a credit card there they had to move the whole display to get to it. I would recommend this whether a runner or not. I'm going to get my sneakers there as is my husband and neither one of us runners were walkers.
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January 2024 by Amanda C.
I have used this store a few times in the past. I have terrible feet from surgery as a kid and can never find shoes that fit properly let alone to run. I have always had a positive experience - my last experience was a little disappointing. Because of my feet issues its extremely hard to find the proper fitting and I always loved the store because you could run in the shoes and exchange if they didn't work, that helped me tremendously. This last time I was criticized for exchanging too many times in the past and told that moving forward I wouldn't be able to anymore. I tried a new store in Sayville this time and the customer service wasn't as great so it made me miss runners edge but now I'm skeptical about going back for another pair after my last experience. Its a great place and they really help find the right fit shoe its just unfortunate that my feet area bit out of the norm and a lot harder to fit than others.
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January 2024 by Dianne Lynch
Welcome by all when I walked in.Tom was assisting me. Did a quick look to assess my feet. .Measurements were taken. He chose 4 different brands for me.He asked what brand and colors.Super helpful and knowledgeable.I purchased 2 pair
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December 2023 by Chris M.
Amazing store! The staff is incredible and knowledgeable. I've been going there for years and they constantly have newer items.
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December 2023 by Mike P.
Great service great selection on the highest quality running shoes you can buy. Never mind if you are not a runner, these shoes are "off the charts" comfortable. Cool little running step to give them a short test in the store. Go here, you won't be disappointed!
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November 2023 by Dawn Smith Sprague
Worth the trip staff knows how to fit for sneakers. They know their products and there was no waiting for help!!! Good job!!!
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November 2023 by Amber Mosher
I’m new to running and didn’t know much about my options for sneakers! I was able to work with someone who assessed my feet and the way I walk to help find the perfect pair of sneaker for me!
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October 2023 by Katie Dotzler
Cameron is AWESOME! She went out of her way to help me find a great pair of shoes within my budget. I felt like she genuinely cared about providing me the best service possible. Give her a raise!!
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October 2023 by Michael Soethout
Great Store for running shoes and accessories! Awesome selection of top brand shoes at great prices. The staff is super friendly and very informative.
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September 2023 by Mike O.
Great experience. Didn't get the persons name that helped me. But he was very thorough and measured my foot. I've been purchasing shoes that were size 12 but I was actually 13! Had no clue! He didn't rush me and he was very patient! We tried on tons of shoes and will definitely be coming back! Thanks a bunch! His name is not coming to me but he had a tattoo below both knees that said "Holy Ghost". I appreciate bro!
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August 2023 by AJ L.
I came in today to buy a pair of sneakers for the NYC Marathon and had such a positive experience. The staff was BEYOND knowledgeable. What I appreciated about this place was you that you had a dedicated individual who measured your feet, looked at your arches, made you do some other things to get a sense of where your feet have the most stress, they way they're contoured and how they're built. In return, after learning about what you want in a sneaker, they bring out a ton of options for you to try on and have you assess. They really take your feedback after each sneaker you try and then will get more sneakers that fit your criteria. I was in and out super quickly because they were able to find a pair of sneakers I absolutely loved. This will become my go-to store for sneakers from now on. Anyone else who is looking for dedicated, knowledgeable staff who can help you pick out shoes, this is the place to go.
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August 2023 by Kathleen Gorman
Runner's Edge staff are truly incredible. They KNOW their products. They are a bit pricey but oh so worth it
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August 2023 by Roy B.
We came in on a busy Sunday after nearby brunch and ice cream and although it was packed inside, we were acknowledged immediately and told that someone would be with us momentarily. True to their word, the young salesperson came over and offered to measure my wife's feet and suggested several pairs for her to try. Going from style to style and brand to brand, she finally settled on a pair she loved and although we received excellent service, we also got a discount for shoes that day. In a day where it's really difficult to find any good customer service, Runner's edge came through with a truly pleasant experience. I'm sure we will back and really do appreciate the top-notch team there.
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July 2023 by Cole Wunderlich
Sad to say I had a very poor experience here. The fit I ended up with was so poor the shoes are unusable. I can't even use the shoes for walking without developing severe blisters in the heel area. Especially disappointing since I went out of my way to drive down from the north shore due to all the positive reviews. Compared to the running store I grew up with, service was poor and nothing to ensure a good fit, like a gait analysis, was performed.Details:I bought a pair of shoes here pre-pandemic (so things may have changed since then). Currently trying to get back into running again and realized I never left a review. As several of the other negative reviews have mentioned, I was greeted with a pretty tepid/disinterested response. The guy seemed to be mildly annoyed I was in the store and a bit irritated he had to help me. He looked at my old pair of shoes, but other than that no sort of assessment was done, not even your standard gait analysis. He didn't seem interested in answering any of my questions and the whole fitting process seemed to boil down to "do you like it? No? I'll go get another one". None of the guidance or analysis I'm used to from dedicated running shops. To his credit, however, he was patient in letting me swap between the shoes and jog up and down the indoor track.In the end, I wound up with shoes that fit so poorly that I can't even use them for walking without developing severe blisters in the heel area. I can't tell if this is just poor shoe design (the rear actually slants forward over the heel pocket), an exceptionally poor fit, or both. The shoes were also not returnable since they were on clearance, which they did make clear to me before I purchased them.Overall very disappointed. Maybe I just caught them on an off day, but with no analysis, little advice, and an exceptionally poor fit I don't think I'll be back.
