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October 2023 by Jonathan Staake
Excellent customer service and communication. Overall I had a fantastic experience. Could not recommend more to have trailer hitches installed. Thank you Kahliil and team!
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October 2023 by Anthony Tricarichi
Had a hitch installed at this location. The service was impeccable and very speedy. Staff was excellent and incredibly helpful. Everything from booking the appointment to pickup was painless and i would highly recommend anyone looking for a hitch install for their vehicle to use this location.
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October 2023 by MEHC
I utilize this location frequently to rent motorcycle trailers when I travel with my Motorhome. Typically I am treated acceptably, however my last rental on 9/24/23, there was a young lady, "Ms G" who seemed upset and clearly had an attitude and sour disposition. She entered the empty office without greeting me, was unprofessional, rude, and got upset when I asked her "are you okay? sensing something was off". She left the office without saying a word and with me sitting in the office alone not knowing why she left.A couple of minutes later her co-worker a Mr. R came in finish the rental. I informed Mr. R that i gave my information to Ms. G and asked why she was not finishing the reservation who was now back at the customer station. It went downhill from there.I'm familiar with Mr. R who is generally polite, and respectable, but on this occasion he was very defensive of Ms. G. I can only presume Ms. G slandered me to Mr. R who then felt it was his responsibility to address be according to what Ms. G told him. It was a horrible experience.I'm somewhat surprised a person with her disposition is allowed to interact with customers. As a result of this experience, I am considering not using this location again although it is located one block from my head quarters.As the CEO of a national company, I would not tolerate any of my employees interacting with any customer in the manner I received by Ms. G and Mr. R at this location. I'm skeptical if management will address this situation at all.
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October 2023 by Geisha Girl
Best experience with U-Haul of Farmingdale! I have to express how the manager Karllil and Robert made my indecisive choices easier for me during a stressful move. I was truly impressed by their assertiveness, professionalism and problem solving. I had a huge move with years of so much furniture and boxes of item after item, and they made the move less stressful for me by helping me get the right truck and choose the right packing items. Thanks a million to Karllil and Robert of Farmingdale U-Haul!!! Great job guys ! Whew. It’s done with your help !! :)
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October 2023 by Susan Gill Orange
The Farmingdale location of U-Haul is understaffed I waited over 30 minutes just to get service and I had a reservation. There was a line of people behind me all waiting for service. Worst rental experience I’ve ever had
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September 2023 by Tijiara Freeman
I wanted to express my utmost satisfaction with the experience I had at this location recently. From the moment I stepped in, it was evident that the commitment to providing outstanding customer service is truly unparalleled.The staff’s knowledge and expertise in addressing my queries were remarkable. They were able to provide thorough and insightful responses that left me feeling well-informed and confident in my decisions. It's not often that I encounter a buisness so well-versed in their field, and I genuinely appreciate the effort the owner put into ensuring their customers are taken care of.Furthermore, the entire staff at the location exuded a wonderful balance of professionalism and personability. They were attentive, courteous, and made me feel like a valued customer throughout my visit. It's this kind of attention to detail that truly sets your establishment apart.I'm pleased to say that due to this outstanding experience, I will undoubtedly be renting from this location again in the future.
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August 2023 by Nick S.
No help at this location. Wait wait wait.To rent and to return. Never coming back to this location.
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July 2023 by gp singh
Great service. Very helpful team. A special shout out to Vinny.
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July 2023 by Eric M
Pick up a trailer hitch from U-Haul. The only problem was that I had to call the 800 number to find out if it was in stock. The person who answered the phone at the location just kept putting me on hold. 3 times I called and was on hold for 8-10 minutes then just gave up. Thankfully the 800 number was able to help me out and I purchased the hitch over the phone and just had to pick it up. The woman who helped me once I arrived was very helpful. Once there I witnessed the man always put calls on hold with no intention of helping out customers, the management should look into this as I am sure they are losing a ton of business .
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July 2023 by Yash Handa
Jesse the schedule manager is just perfect, she’s provided the best customer service I’ve EVER receivedAccommodated my delayed check in to pick up the truck
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July 2023 by FRANK LiXTREME
Don’t bother calling the local center all they do is put you on hold and never pick you back up. Called multiple times it happened every time. 15 min on hold I don’t know how they stay in business I got my hitch installed at the truck shop
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June 2023 by Mike Paraspolo
Went there to rent the van no problems at all staff was very friendly I would definitely go back
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May 2023 by Maria Lo Events & Decor
The people work there always are very nice.The equipment is the best. I haven’t had problems at all.
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April 2023 by Ariel Guadalupe
This place has a hidden Gem of employees ! Everyone was friendly and informative. I actually didn’t want to leave so quickly after getting service. Robert and jameel you guys are amazing ! Thank you.
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March 2023 by Don Tant
I was over charged an extra $28 , after I returned the truck ...I did fill it to full before I returned it , also the mileage charge was so expensive I only made 1 trip , $1.89 per mile , made 1 trip then used a mini van for the rest of the move ...Second time I have been disappointed with U Haul ..
