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August 2023 by Diego Mejia
Bad service ever
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July 2023 by brendan schmall
I dont know what everyone is complaining about. I always get nice polite service when I go there. Plus I love the nostalgic building which I'm sure was originally a EAB.
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March 2023 by Henry H
This location has the worst staff in the entire country. Every time I go into this bank I am met with an attitude. The customer service is unbelievably bad. I am not sure how this place remains open. Not a ‘hi how are you, how can I help you?’ No ‘have a great day’, instead, I am met with glaring looks and rudeness. I personally feel that the bank tellers working there are discriminating against me, whether that be based on race or financial class, I couldn’t say. I pray that Webster bank opens an investigation against the farmingville, NY location staff immediately and replaces every worker there with people who actually care about being nice to people instead of acting like loyal customers walking into their facility are a burden and nuisance. Very unfortunate and looks very bad on the whole reputation of Webster bank.please do better
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December 2022 by Shahnur Chowdhury
Worse customer service I ever experience. Employees are rude & no respect for customers.
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December 2022 by This and That
Worst customer service and banking experience. Made an elderly man drive back three times due to their errors. Were not accommodating or apologetic at all. Lack of knowledge and so many issues there recently. Everything done in “back office” and can’t answer basic questions. A shame. Will be closing account there after 25+ years of banking with them and through all the name changes.
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May 2022 by Dominador Pascual
Completely rude and racist and do not know anything and insensitive. Refused to answer phone. Refused to answer emails. I went to a more helpful financial center with competent people.
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January 2022 by Lenny Ancona
In out done
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December 2021 by imran syed
close to home
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August 2018 by Cynthia J.
I was with them since they were still Astoria Federal - as Astoria Federal they were a good bank - with the exception of one very annoying pushy teller who wouldn't take no on the insurance garbage she was trying to shove on me. When they changed over to just Astoria bank the quality died out. The constant charges on my account from them was ridiculous. And once they switched over to Sterling National Bank the charges got even worse - plus the representatives became complete morons when you called for anything. Back in March I callee to close my account, thanks to all the constant charges I went from $176 in my account down to $8.79 in a matter of months. After bring placed on hold for an our a rep finally answered, took forever to figure out how to close my account, but once she did she told me I would receive a check within 7-10 business days for the remaining $8.79 in my account. I never got the check, but I didn't really even think much about it. I did keep getting mail from sterling but didn't pay any attention to it - today I just happened to open one of them, and it turned out to be a statement - as if I never closed my account, and due to all these fees, there's now an overdraft on the account of $3.82. No way am I paying this for their representatives screw up - they still owe me money. And I have now been on the phone on hold 51 minutes waiting for another one of their reps to respond. Update: so after 56 minutes on hold, I finally got a rep who explained the person I spoke with originally gave me all the wrong information. They apparently never close accounts over the phone & never send checks through the mail for closed accounts. After putting me on hold again for 15 minutes she told me after speaking to her supervisor she would have to call me back after they pulled the recordings from when I originally called. She promised to cal me back "well before 6pm" of that same day (it was almost 4pm at the time), that was 2 days ago. No returned phone call from her or anyone else from this horrible bank. Sterling/Astoria is god awful. Never do business with them!
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November 2017 by R Etheridge
Love staff
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August 2016 by Estates631 gmail
I have always enjoyed my visits and felt true value existed when purchasing products.
