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January 2024 by Christine D.
Brought gold jewelry here to sell and was satisfied with the experience. Thank you to two of my ex-boyfriends during my younger years, I now have an extra $90 in my pocket! Highly recommend bringing any of your gold jewelry here to sell. :)
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August 2023 by Christine Dickerson
The people here are awesome. Great jewelry and excellent service. They've fixed all my jewelry at reasonable prices. Such a great spot to visit and buy if you love being as I.
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June 2023 by Bonnie Warner
I love shopping at Cazenovia Jewelry store in Cazenovia NY.
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October 2022 by Janet M.
I am so grateful for the outstanding service I received today at Cazenovia Jewelry. The batteries in my Garmin Vivofit needed to be replaced. Not only did they remove and replace the batteries, but he gave me the tiny Phillips screwdriver that was needed to open up the device. Yesterday I had tried to purchase the correct tool at Ace without luck. I have always had such excellent customer service such as repairing a clasp on a cherished necklace, restringing beads and pearls. I can not recommend highly enough. Very convenient location as well!
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October 2022 by LB
I brought 2 watches in to be repaired. I explained to the gray haired woman that one watch I had just replaced the battery and the seconds hand was stopping at the 10. The second one I had no idea what was going on with it. I explained that they weren't expensive watches, but they belonged to my mom who passed away recently and they have great sentimental value. She wrote up a ticket and I left. The next day she called and said they were all set to be picked up. I asked for a total and she said "20.00 for two cells." I was very excited. When I arrived the same woman assisted me. When she took out the watches, she noticed the time was incorrect and started to set it. She got a puzzled expression on her face and said "I'll be right back" upon returning, she said to me in front of the other customers in the store, "This is a cheap watch and it's just broken; the other watch is so old it doesn't even have a battery and it won't wind. There's no charge." I could not believe how crass she was. Also, WHY was I told there was a 20.00 charge for 2 cells when one watch didn't even have a battery. I don't see myself ever returning to this store. Very disappointed
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September 2022 by Peter D.
Purchased my engagement ring from them. Ralph and Andrew are the best jewelers in the state!
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September 2022 by Jac De
Wonderful place. Customer service is exceptional. They go above and beyond. Will continue to go here.
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August 2022 by Karrie C.
Went there because I lost a diamond in my wedding set. They are a treasure to me because they were my husband's grandmother's. They got me right in and treated me so nice! Got my diamond replaced ,prongs fixed and my band straightened out! They were finished in the amount of time they estimated. I wouldn't go anywhere else! Great people to deal with!
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August 2022 by Bruce Kaiser
Very nice staff. They are knowledgeable and offer several choices for whatever one needs from a jewelry store. It is worth your time to shop at either of there locations.
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August 2022 by karrie case
Such amazing customer service. And very reassuring. Nice family run business!
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April 2022 by chip q
Wow, where do I begin. This is a staple in the community. They have been in business for over 25 years. I wouldn't trust anyone else in the entire country with my jewelry other than Cazenovia Jewlry. It is a family owned establishment and have always treated me with respect and have given me fair prices and great service. Do yourself a favor and stop by.
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April 2022 by David Boguslaw
The quality of service is amazing . Took my watch here when it broke they fixed it like new. Recommend 10/10
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October 2021 by Kendra Napierala
I would highly discourage you from going here for any ring fitting needs. My fiance bought my engagement ring in Connecticut and it was just a little too big I brought it here to have it sized. They took my ring without explaining to me what they were going to do to it and completely flattened it making it no longer a circle. Having had my ring for only a week I was appalled. When expressing my concern they stated that was the only way they could make it fit. Charged me for ruining my ring and offered no condolences other than if I didn't like it I should go back to where I bought it and have them remake it. Distraught I accepted my beautiful new ring was now a little less beautiful.Fast forward a few months, we went to a different jeweler (obviously) to buy our wedding bands. The jeweler looked at my engagement band and was also appalled. Went in the back fixed it within minutes to be a perfect circle again and gave it back to me without asking for any payment just wanting my beautiful ring to look as it should. So turns out everything they had told me about not being able to size it any other way was wrong.So very disappointed in the service and lack of empathy of this place. They have lost my business forever.
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October 2021 by Joseph Ciccarelli
The people here are very helpful. They go above and beyond to see to it that you find exactly what you are looking for. The happiness and satisfaction of their customers is their primary goal. The products they offer are above the best in quality anywhere. Another thing was that I was very surprised and happy to find that the prices on their merchandise were very affordable.
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September 2021 by Barbara Pine
This is my second visit to Cazenovia Jewelry in Fayetteville. The first time was for a new battery for my two watches. This visit was for the free ring cleaning. Beautiful job.. I also asked them to check my diamond necklaces. They were also cleaned and the stones checked. My birthstone is opals. One of my rings that I wear a lot needs a stone replacement. Also, one of my black opal earrings, the stone is cracked. They are making a pendant from the remaining earring. I also bought a pair of pink tourmaline earrings to match my ring. Staff friendly and helpful.