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August 2023 by yaschia kinsey
I’m so glad I didn’t open up an account with this bank. The customer service was horrible. The manger ( svetlan g.) at the camillus branch office is extremely unprofessional and rude. I will never go there again and I will be filing a formal complaint with corporate office in the morning.
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August 2022 by Robert Carter
No wait great customer satifaction
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February 2022 by Natalie Howell
If the ATM would ever work at this bank, maybe it could get 2 stars. Rude managers in the office, fees on “free” accounts. ($3 really to send me a paper statement that I don’t need anyways, and for some reason can’t ever change preferences for this online.)Seriously Citizens fix the ATM already. I’m so sick of driving from the next town to find it out of service over and over again.
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November 2021 by Elizabeth Megna
Great experience with bank!!! Highly recommend. A++++++++++
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December 2020 by Henry Neely
Very worst bank I have ever had the misfortune to do business with!! They will promise you whatever they can to get you to sign up for promotions and will NOT deliver! Please do yourself a favor and stay away!
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September 2020 by Meghan Dyer
If I could give Citizen's Bank 0 stars, I would. They have zero interest in providing customer service. They couldn't even be bothered to respond to a complaint I made to the Better Business Bureau. You would be better off keeping your money in an envelope.
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April 2019 by regina mccoy
Friendly tellers!
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January 2019 by Antonetta Cassaniti
WORST BANK EVER!!!! STAY AWAY FROM ALL CITIZENS BANK AS A WHOLE! (See my comment on the west genesee st location and you will understand why)
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August 2018 by Chaoran Yu
The worst bank ever. I would never ever get near it again.
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June 2018 by Prion James
This used to be a quality branch. But the new tellers are substandard and make you feel like you're wasting their time asking for help when they could be playing on their cell phones:(
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November 2016 by Whipple Family204
Hidden fees. Policy changes too often. Bank cards are thin and crack. Set up minor's account incorrectly and lost a day of work due to mistakes. Branch manager position is like a revolving door. Took away homey, welcoming decor. People are nice enough but dint have the authority to do anything.
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October 2016 by Furkan ÖZTANRISEVEN
Very friendly staff
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September 2016 by Shawn Plummer
Today my husband went to deposit my check due to the fact I was at work and could not leave he forgot to tell the teller to cash out my check so I called Dan in the DeWitt branch and he was very helpful and understandings !! He went above and beyond to help me and took care of the problem.You should be very thankful to have such great employees with great customer service ..Dan saved the day 😃 I'm so glad to be banking with citizens !!!
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November 2015 by Deanna Granato
I have been banking at this branch for over 10 years. Never any issues & always friendly & helpful.
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May 2011 by John Hunt
They love to quote their policies. If you have a problem get ready to hear about policies.