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March 2024 by Johnny D.
One stop shopping for all my craft supplies Prices are comparable to other craft retailers and staff is always helpful
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October 2023 by Patrick Smatrick
Website and front desk said one thing about recouping fabric, back counter was offensive and manager said it was by their discretion, and they didn’t trust I bought it there. It was expensive and from their cosplay section and I drove a half hour after reading that their store offered the service. Don’t trust that the site and the stores play the same rules
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October 2023 by Ashley Sullivan Frodelius
Love this store! My friend and I were amazed at how huge the selection of craft items is! They usually have sales, too, so that's a bonus. I have several crafting hobbies, so I will keep buying the things I need here!
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October 2023 by Meghan
i love coming to this location! the ladies in the fabric department (i’ve spoken only with Karen and Terry) are amazing!! everyone i’ve ever interacted with at this store is crafty and funny and personable. they are so knowledgeable and genuinely seem interested in helping with a craft or project. Terry, i am working on my jumpsuit and i can’t wait to bring it in to show you the final piece!
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July 2023 by Karenlyne Hill
Wanted to share my recent visit to the local store in Fayetteville NY. I was shopping and found a item on clearance but did not have a price tag. I went looking for a "price scanner" did not find one so went looking for an associate to help me. I found a person at the cloth cutting table and she was doing something so I waited.and asked if she could price check ..she told me I could do it on my own on my phone. I told her I would wait till she was done after she gave me the price I thanked her and walked away. No "you're welcome" or any reply.My next situation came up with the cashier who cashed me out. She gave me my total and I placed in her hand a twenty dollar bill and change. Change was made and she put on counter and slid toward me. I stated I was courteous enough to put the money in her hand ,why was she not courteous enough to place the change in mine. She just replied "I don't do that!"I never write these but decided I encountered not one but two rude employees in one store. I will end with I believe in treating people how I would like to be treated.These 2 employees have made me rethink going to JoAnn's. Just old school I guess.Thanks for reading and hearing me out.
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July 2023 by Emily Vrabel
Had probably one of the most inconsiderate customer service experiences I have ever had. I walk up to the checkout line, stand there while the man just stared at me, didn’t bother to call me up. I say, are you open? He says yes, like he’s confused and annoyed why I am asking. I walk up. He rings my goods. Doesn’t ask how I am doing or anything- silence. Totals. I pay. Then nothing. I ask for a bag. He then says we only have small bags (which I get, cutting down on waste) but doesn’t offer to wrap any of my glass goods or anything, or even to purchase a reusable bag or anything? I walk out arms full. Why are you in customer service if you don’t care, and are indifferent??
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May 2023 by swifty swift
Excellent service lady at fabric cutting counter!
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December 2022 by Kevin Lucas Art
Much nicer location than the one in N.Syracuse. Not sure if they were super light on inventory due to the holiday or Covid related supply issues but a ton of empty shelves. The upholstery fabric section seemed well stocked though and they had tons of fabrics and trims. Store seemed clean and well organized.
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December 2022 by Danielle Emeny
Standard Joann's. The staff here are really kind and go above and beyond to assist you. They offer suggestions on projects, help you maximize coupons, and suggest related items that might be on sale when you shop. Better than Google ads. Though it's a medium sized store, I go here for the great staff.
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December 2022 by Chelsie Scott
Joanns has great sales that you often can’t find at craft stores. I love the sales they have on cricut but do often find their stock to be really low. I also wished they carried tumblers and more resin crafting materials.
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November 2022 by Danielle Griggs
Standard Joann's. The staff here are really kind and go above and beyond to assist you. They offer suggestions on projects, help you maximize coupons, and suggest related items that might be on sale when you shop. Better than Google ads. Though it's a medium sized store, I go here for the great staff.
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November 2022 by Jhon Gilchrist
Great store could have better selection of resin
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July 2022 by Jay Kozma
All the people that work here are very helpful and they have a good selection of stuff.
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June 2022 by Jannie “Big Mommy J” Irby
The best place to go, when you have projects or hobbies to complete. I enjoy the sale's prices.
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June 2022 by George Davenport
Great staff, nice clean store that has EVERYTHING!
