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March 2024 by Smitty Knickerbocker
Nice employees and good work
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January 2024 by Nicolas Claxton
They told me my headlight was out, which I had an extra one in my trunk. But they changed the wrong headlight. So I had to go out and buy a new headlight because they didn’t have mine in stock. Mine headlight is still currently out. Wasn’t very happy that day.
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September 2023 by Kayleigh Cavanaugh
Very friendly and informative. Quick service! Thank you!
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August 2023 by Kelly Canney
Quick service for my oil change. Friendly amd didnt try to sell me things I dont need.
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August 2023 by Teresa Chick
Every one was so friendly. I had a great experience
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June 2023 by Tammy NV2NY
Great service, clean location, and friendly professional technicians.
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April 2023 by Christen L.
Needed an oil change. The lady didn't listen and was just rude. I told her what the tire pressure was supposed to be and she argued with me. I don't have stock tires so it wasn't what was on the sticker on the car. Then when they directed me out they put me on the curb. I definitely wouldn't go there again.
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February 2023 by Bill Meidenbauer
Overall, great experience with these guys. However, last time I was here they said my battery needed to be changed. This time they said it was fine. They filled me in on little after the sale things that I wasn't aware of. Outstanding customer service.
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December 2022 by Caitlin Cameron
Great place to get an oil change, Dylan had amazing professional skills and helped me with replacement of my filters and wipers, matt and Kyle were also great, Kyle even came upstairs to tell my skid plate needed new bolts to which he replaced, overall 10 out of 10
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October 2022 by Chris Hjort
I stopped in just before closing and felt bad that it was so late. The guys were very professional and super nice! They welcomed me right in, did my oil change and we had some great conversations. They explained everything well and for my first visit I was very happy and will be back again for sure.Service: Oil change
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October 2022 by Heather Heath
I wish there was an option for negative stars. I went to the Fayetteville Valvoline on 9/7/22. When I pulled into the lot the bays were full so I had to wait in the line, fine, that's expected. One employee came to my car to check me in so the process would be more efficient. I said I needed an oil change, rear wiper, and state inspection, which she repeated back to me.I did get my oil changed, and when they were going over my bill I asked "what about the inspection?". Well, the assistant manager who had been working on my car seemed to know nothing about my inspection and said I was placed in the wrong bay for it, so I'd have to go back out and wait for the other bay to open. I waited 45 minutes to get into the inspection bay, which I should have been placed in from the start.The assistant manager also informed me that they were unable to change my rear wiper blade because he broke the clip to attach it to the car. He said he would talk to his manager the next day and order the clip to replace the one he broke. On my way out I asked for that in writing, so he hand-wrote on my invoice that he would call when a new blade was in- which he said would be a day at most.That was 20 days ago. I've called each week and each time I've been met with either corporate's laughter at how chaotic things get before they transfer me to the wrong store or a "manager" who is all shrugs. The manager has told me during each call that he will be able to get the part either later that day or tomorrow. I'm still waiting.The only reason I'll be going there ever again is to have the part repaired. Other than that I can assure you that I will be advising as many people as I can to avoid the unacceptable experience provided by this place. They are so concerned with being known for being fast, they are quickly becoming known for being inattentive, rushed, and incapable instead.Service: Oil change
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September 2022 by J
Overall guys were good, friendly, sent me a $20 coupon. In and out quick mid weekday. I will say though when I got back to where I was going I popped the hood and oil was all over the engine cover and the dipstick wasn't seated completely, looked like someone just wiped it quick, 2 seperate issues but I didn't make a big deal of it. Someone else may.
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September 2022 by Tamara Obermeit
I have been to this location twice now. Thorough service executed by kind and efficient folks each time. Always quick and thoughtful. The technician that helped me was very knowledgeable and spoke to me as an equal. They have a customer for life in me now.
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September 2022 by CARR DAVID
I have not had any issues throughout the years with this Valvoline. I receive only professional service each and every time I bring my vehicles in.
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July 2022 by Rick Blake
Very quick efficient service, they quickly changed my oil, cabin filter and did a state inspection. No appointment was required. Highly recommend this company
