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February 2024 by darlene olsen
Useless
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February 2024 by Andrew Dennis
I bought a phone here last week had an issue with it and tried to return it. I was told by the manager josh at the store that i could not return it without paying a fifty dollar stocking fee even though the phone didnt work. i was yelled at by the manager josh and told that he is the manager and he makes the rules. i asked to speak for contact information of the regional manager and was told he doesnt have it and he makes the rules for this store. i proceeded to call custom service immediately and they refunded me and sent me a new phone.
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January 2024 by Simone Bolger
A huge thank you to Monica for helping me out! She was so kind, helpful, and supportive to find me the best deal for my phone when I accidentally broke mine. You can tell she truly values her job and values customer service. If you have to go to Verizon make sure you see Monica!
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January 2024 by Robert Caporale
Verizon owned store selling all products and accessories of cellphone manufacturers.
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January 2024 by Kenneth Feltman
Signed in when I got there, the lady said they will call me when its my turn. Well all the other people ahead of me left and it was just me waiting. A few employees went somewhere in the back and I waited another 20 min. And still nothing. So I told the lady who checks people in I'm leaving and she just looked at me and didnt say anything, not even a nod. That was the first and last time i will do bussiness with that store.
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January 2024 by Matt Brennan
Everyone who works here thinks they are better than the customers who come in, I truly don't understand why a question can result with such attitude
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January 2024 by Miika B.
Jeff S. is such a well spoken intellectual. He absolutely made my day and helped my family so much. As someone who has social anxiety he was so easy to communicate with and was very throughly informative. I’m so happy I received his help and knowledge today! Thanks again Jeff! Also want to mention Greg he’s very patient, helpful and was a very kind.
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December 2023 by john stufano
I can’t say enough positive things about my experience at The Verizon store in Fishkill. I was assisted by Monica who is knowledgeable, pleasant and very helpful. She took the time to answer all my questions with a full explanation. She was tremendous. I highly recommend this store for anyone looking for a phone, tablet or any other device. Kudos to you Monica for a job well done ?.
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December 2023 by Kevin Spath
Jeff S provided exceptional customer service to my fiance and me ! His product knowledge and familiarity with cell services is phenomenal. Beyond all that, his friendliness and patience was remarkable. Jeff took the time (and it was a lot) to set up our new phones and transfer service from another provider. We are very grateful for his outstanding customer service !
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November 2023 by Fred Frederick (FredFred)
There’s good reason why the McDonalds across the street has more stars than this Verizon store…Management needs concentrated and extensive training on customer service, managing customer interactions, and driving customer focused sales. Imagine what additional revenue a skilled leader could bring to this well located store! Such an unfortunate waste.
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November 2023 by Emil J. Sullivan Jr (EJay)
5 star service from Monica today. She patiently and diligently answered all my questions. A true professional in her field. I was able to determine what my best options were. Thank you Monica!
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November 2023 by mike larry
Greg and David need a class in customer service. Apparently if you go in there for a warranty issue its a hassle. David made a remark “Great more work for us” than was short and dissmive trying to get me to leave. They only care about upgrades or new phones so they can get better commison checks. Don’t waste your time going for service because they wont give you any real help because it is “‘more work for them”
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October 2023 by Kat Stoutenborough
Excellent customer service!! Switching to Verizon from T-mobile. Jeff got us all the discounts possible, explained everything thoroughly and was so patient as we made our choices even though it took us multiple visits to manage the process (we needed the multiple visits, not Verizon) Nikki very knowledgeable on all the latest gadgets. The store can be busy on weekends, but making appointments is easy!!
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September 2023 by Alyssa
This is my favorite Verizon location. Today I went in to the store to see if they could fix a problem I was having with my SIM. Jeff helped me out and fixed the issue right away. He also went above and beyond and saved me some money on my Apple subscriptions. He was extremely knowledgeable, thorough and helpful.
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September 2023 by Anthony Rivera
While at the Verizon Fishkill’s store I was disrespected by Matuk at the store. He was very disrespectful and will not honor the promotion in which I was promised by Verizon. Mgr was sitting just a few feet away and they did not intervine to fix the problem. I walked out the store in total discuss.
