June 2021 by Adam M.
AVOID AT ALL COSTS!!!Before I could say a word, the man behind the counter started screaming at me that he is not responsible, that he is just a broker and that it is all Penske's fault. Penske, the company that 'guarantees' your reserved truck will be there, had not delivered any trucks to the location. I was informed that he no idea when a truck would be arriving and if I 'wanted to bitch about', I could call the Penske corporate number. Luckily, Uhaul across the street was able to quickly and courteously provide a truck for me. While I was getting it from them, a Penske rep did call me - and said I could drive out to JFK to pick up a truck, because somehow that seemed like a better option to them. Coordinating a move is stressful enough. Noone needs this. Garbage company. Garbage people.