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July 2025 by Xio Li
Close the business not helpful at all
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June 2025 by Surinder Gupta
Monica is a good service
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May 2025 by T. A.
I visited this branch on two separate occasions and experienced subpar customer service both times. Today, I contacted Apple Bank's customer service line to file a complaint. The representative informed me that the complaint would be forwarded to her supervisor—but it didn’t sound promising.
On 5/23, I visited the branch to make a deposit and a withdrawal. I waited in the bank for about 40 minutes while a woman named K. Schwartz walked back and forth, making phone calls in an attempt to verify a treasury check. I didn’t understand the issue, as I frequently conduct business with various banks in my capacity as a private fiduciary.
After paying for parking and not wanting to spend any more time waiting—time I’d have to bill my client for—I left the check with Ms. Schwartz, who assured me she would call me and mail a receipt since I couldn't stay.
I called back today and spoke with her again. She told me she had been trying to reach my client, which makes no sense, as I’m fully authorized to conduct business on his behalf (as evidenced by the withdrawal I made during the same visit). After I questioned her sternly, she finally explained that they’ve been experiencing a lot of fraud involving treasury checks, which is why she hadn’t processed it. She could have told me there was a an issue from the get go and I would've taken it to his other bank. I also should not have had to call her when she was supposed to call me. Long story short, I told her I would come pickup the check, which I'll have to bill my client for. I will also encourage my client to close this account.
On another occasion a younger Asian man questioned me about why I was making a withdrawal at this particular branch when the account was opened in BK. What does that have to do with anything? He also asked other questions (I'll spare you the details) that made no sense when you can clearly see I'm an authorized user.
They have the worst customer service I’ve ever experienced. I strongly advise avoiding this branch.
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March 2025 by Ilyas shaid Khan
Best service good experience
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March 2025 by Sonia
Please don’t go to that new Asian guy. He doesn’t know what he’s doing. Horrible experience first time ever. Never had an issue ever before! I’ll gladly delete this review if he’s out!
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March 2025 by Wenting Li
Terrible customer service experience. No one greets or acknowledges you when you walk in, so I had no idea who to speak with to open a bank account.
When I ask the help desk, the lady brings me around to ask 3 different bankers if anyone is free to help me open an account. No one answers her, and then she asked 2 more times until finally the branch manager responds and takes my ID.
The manager asks me for my information, and then interrupts me to talk to another rep, then asks me to repeat myself again. She then said she couldn't do it for me and asks another rep to open the account instead. The other rep literally refused and said they were busy when there wasn't a single other customer in the whole bank. In the end the other rep asked me to repeat all the information i just gave (the third time) and opened the account for me. Keep in mind these reps all sit next to each other and she heard what i just repeated to the manager.
All in all, terrible customer service. Feels like every single person here hates their job
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February 2025 by Lydia Ortiz-Lugo
Friendly and fast
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December 2023 by Transformational Scientist
They have been very helpful to my great grandma (101). I'll always appreciate them for trying to take care of the elderly.
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February 2022 by Jack Li
Apple Bank ???
