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March 2025 by tia lu
We transferred 6 lines from other phone companies to AT&T, and they said they would let us trade in the old phone for a new one, which would offset the $3,600 cost. When we got the new phone, we asked to return the old phone to them, and were told to wait until the phone was finally processed before returning it. As a result, the process has not been processed for a month and a half. When we went to return the old phone, they said the time had expired. They did not tell me or remind me that I had to return the old phone within 1 month, resulting in a loss of $3600. Not only did they not help me deal with the problem, they also called the police to kick us out. We were deceived. I hope you will not be deceived.
We switched 6 lines from other phone companies to AT&T. They said that we could trade in the old phone for a new one and it would offset $3,600. When we got the new phone, we asked to return the old phone to them, but we were told that we could return it after the phone was processed. It took a month and a half, but it was not processed yet. When we went to return the old phone, they said that the time limit had expired. They did not tell me or remind me that I had to return the old phone within 1 month, which caused us to lose $3,600. Not only did they not help me solve the problem, they also called the police to kick us out. We were deceived. I hope you will not be deceived.
Cambiamos 6 líneas de otras compañías telefónicas a AT&T. Dijeron que podíamos cambiar nuestro teléfono anterior por uno nuevo para compensar $3600. Hasta que el teléfono fuera procesado antes de devolverlo. Sin embargo, tardó un mes y medio y todavía no lo habían procesado. It's a problem, it's a problem, it's a problem, it's a policy problem. It's a problem. It's a problem.
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March 2025 by Jess
Horrible horrible experience! Staffs are super rude and unfriendly! They are liars and cheating money off from us! Stay away from this store!
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March 2025 by dingyi yao
There is a woman named Jamie in the store who wears a hat and a mask. This person is very cheating. I have handled many lines before here, and I have never had any problems before. This time I asked Jamie to handle it. She charged money randomly. I did not ask for next year up, but when I received the bill, I saw it. She did not ask me if I wanted this and just added it to me. This person has a very bad attitude. Please avoid this woman.
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February 2025 by H Jonathan Brass
Horrible service most calls go directly to voicemail at least once a week due to inferior towers and outdated equipment never again their customer service is inept!!! Hello Verizon taking my 5 numbers and moving my family to Verizon e very unhappy
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January 2025 by Aaron McDonald
Will never use AT&T again. if I could give 0 stars I would. Used this wireless service for 26 years, I'm done.
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December 2024 by mq
This is this person with a particularly bad attitude and arrogance. He won’t handle normal business. I may not get commission on the business I handle. Isn’t this your job? I have been scammed several times in this store. In the past, many businesses that did not charge fees also charged. I was promised 50 a month, but the discount disappeared after two months and became 60 a month. This store is very deceptive. I don’t recommend everyone to come!
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December 2024 by 沈慧
It's so rubbish. It deceives consumers. My husband and I had three lines. We were overcharged 180. We found out that it was for mobile phone insurance. One line was 60. We were not told at all.
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November 2024 by Yanna Bu
stay away from this store, employees and manager have very bad attitudes. The way they talk to their customers like garbage. Again stay away from this store
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October 2024 by Andrea Tana
The fraudulent customer service staff has a very poor service attitude and no professional skills. A male customer service staff wearing glasses simply fooled the customers and gave unclear explanations. When I applied for the card, the clerk told me that it was unlimited data. As a result, I often ran out of data within a few days of use. I could not open web pages and the Internet speed was slower than a tortoise. This time, because the network at home was disconnected, I used mobile phone data to surf the Internet. As a result, I lost the Internet again within a few days. After passing by this store this afternoon, the customer service representative of the man with glasses still told me that it was unlimited data. As for why the web page could not be opened and the Internet speed was slow, he replied: That is impossible, this is unlimited data! This skill of telling lies with open eyes is simply top-notch! What’s even more frightening is that the fees often increase inexplicably without any notice or text message. You can change the package and fee at will without the consent of the person involved. It’s simply scary! This is total fraud! Whoever uses this kind of company will be in trouble! The most irritating thing is the self-righteous attitude of the man with glasses. It’s a miracle that such a person can still work in a customer service position! Completely impatient, devoid of empathy, with such an attitude of indifference and indifference, it’s really ridiculous! Absolutely no professional ethics!
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August 2024 by H o n g Hui Gong
Very poor user experience! It is even fraudulent, and it is very difficult to leave after joining the network! Unless you give up your original number! Especially when you know that some phone numbers are in use, you easily delete the numbers in use! As a result, users cannot work and live normally! There is absolutely no professionalism at all! Very bad👎👎👎
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July 2024 by Na p Ohm
The girl work there was bad service not nice to customers nothing help
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June 2024 by Kathy Li
I went to the Flushing store to ask about unlocking my devices. A miserable rep helped me. He had zero smile on his face, zero patience and nasty attitude.
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June 2024 by Nini Mm
very nice
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June 2024 by Jiang Anson
Their service attitude is very bad, only responsible for opening new numbers, other problems they do not care! There are more shops to choose from, I hope you leave this place! I want to give 0 star to them
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May 2024 by Kwame Agyekum
Great atmosphere. The staff were very cohesive in catering to my needs and inquiries. I absolutely highly recommend this location for present and future customers.
