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April 2025 by Valkyries
Spoke in Spanish instantly and said "what do you want" and then put me on hold.
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March 2025 by Jose O.
Good place for auto parts
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March 2025 by Jose Marte
The worst Place to get your parts they don’t help out nobody I went yesterday to get a part young man help me with no problems and today I go to get the same Thing and they tell me that it doesn’t come out in their system that I should know what I want the whole time dealing with attitude !!!!!! I put one star but they should get -5 I did not say their names down but the chubby one with glasses light skin N the other person was Latin American darker complexion with a gray shirt on of AutoZone attitude the whole time .
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March 2025 by Anthony Coles
Pretty great workers
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March 2025 by J Guzman
Very helpful staff in the store. Outside slightly aggressive people offering to help with mechanical issues.
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January 2025 by Darwin Guzman
Terrible service, the lines are always long, I bought a duralast 2a battery charger, it was damaged, I wanted to return it within 12 hours of purchasing it and they don't want to refund my money, they never told me that they don't accept electronic returns, they practically stole my money, Now I don't know what to do, they robbed me in a sinic way
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January 2025 by Joseph S (J Prince)
Poor customer service skills! not helpful at all and waste of time. Never coming back at this location again.
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January 2025 by W. SG
It's good but too much BS with the so-called on call outside mechanics.😂
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December 2024 by Cindy Garcia
I want to start first by saying this is the first negative review I have submitted ever because my experience was by far the most disrespectful.
I went to Auto Zone in 95th Street, Northern Blvd On, Sunday November 17th around 3:00 PM, to change both of my headlights since I had a three hour trip back home. I went in. One of the cashiers asked for my car model and year, bought the headlights then brought it to the mechanic outside. Mechanic tried it on my car and told me it was the wrong one so I brought it back within less than 3 minutes of purchasing it.
As soon as I reached the cashier, she immediately stopped me and said “We are not returning this”. I told her I was given the wrong headlights. She insisted she was not returning it very rudely. Then your manager was yelling from the other side of the register, “We do not return!” I then said with a regular voice tone because I do NOT raise my voice, “This is unfair. It’s not my fault I was given the wrong headlights. Let me please speak to the manager”. Your manager came and didn’t care that I was given the wrong merchandise because he said, “You should’ve checked first. If it says it on the computer that’s it. It is not my problem. I am not returning it”.
Then, mechanic came inside to check up on me since I was inside for quite some time and insisted to your manager that it was the wrong one. He even asked him to go outside to prove it. Your manager said, “That is not my problem!” The mechanic told him, “I’ve been doing this for all these years, I know what I’m telling you”. Your manager said, “What you know about being a mechanic. I’ve been a mechanic since I was 13! You both had to check first. Our policy is that we do not make those kinds of returns”. He went back and forth with the mechanic and I pulled the mechanic to the side because it was already getting late and I live out of the state, we both checked on the correct one on Google. He even told me, “I know what I’m doing. This is the number for your model. If it’s the wrong one I’ll gladly give you the money back. (very nice man, tall, seems like he is the head of all mechanics, forgot his name) As we were checking for the number, you would hear in the back, your manager speaking to the rest of the workers in the business, talking about how rude I am and it’s my fault to not figure out my own headlights for my car and I just rely on useless mechanics blah blah. He even said he would’ve helped me but because I was rude, he doesn’t even care. And I repeat, not even one word I said out loud because that is not the person I am and will never be that type of person that stresses over people I don’t know especially when they are acting so unprofessional. He then was helping a client and talking about what just happened to that client and how he hates when “these types of people come into his business”.
I would love to know why he went in so rudely to me when I just said, “This is unfair”. Your manager even spoke to me about how I don’t know about my own car. It’s AUTOZONE, that’s why I went there? To get help? I thought AutoZone puts the costumer first. This was the MOST unprofessional experience in any type of business I’ve been in. And reading all your slogans, states, you put costumer first.
The mechanic then said, “Go to AutoZone in 77th street, East Elmhurst to return the wrong headlights and guess what, I had absolutely no problem returning it. The situation at 95th Street, Northern Blvd became so stressful that I don’t even remember if I thanked the sales team at the 77th Street location. What turned to be a less than 30-minute repair, ended up in over an hour nightmare. I am officially not in the zone.
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December 2024 by Jean Salazar
Manager store Yessenia C was very unprofessional when approached about a wrong battery sold to me by one of employees. I asked her about help and she gave me an unnecessary attitude. Asked me to come back with both batteries, mines and the one purchased. At arrival with both batteries she refused to take care of the situation and let a sales guy handle it. Please do better as she lacks costumer service skills. The sales guy who sold me the WRONG BATTERY walked out the store as he saw me coming in. Please train your staff better. Yessenia C lacks leadership skills as I saw her asking sales people to pick up the whole while she as texting on hers.
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November 2024 by CLARA MALAGON
The supervisor Felipe who works at night is rude… he does not collaborate with people.
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November 2024 by Larry
Horrible service takes for ever to get attended or to pay this is why i like NAPA AUTO PARTS better. They let these mechanic take all the parking and dirty the whole area and streets and in business with them. They allow the mechanics to scheme the people.
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October 2024 by Sunny Singh
This manager here is the laziest. He closes the store before 10:58 and provides no customer service.
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September 2024 by Carlos Y. Gutierrez
Waited far too long to purchase a lightbulb for a car
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September 2024 by GILBERTO Molina
I was there the other day and one their mechanic in the parking lot was giving me a hard time the mechanic was harassing me and I had to leave I didn't feel save the store manager should do some about that .....
