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August 2025 by Z W.
I won’t come back to this office anymore. The two clerks knew nothing about the procedure and didn’t follow the instructions on the test kit. They treated me very badly. After drinking the water, they requested me to bring the empty cups to home. That is ridiculous.
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July 2025 by Sabrina H
I had a very disappointing experience here due to the extremely unprofessional behavior of the front desk lady. Her tone was rude, dismissive, and completely lacking in basic courtesy. I was simply trying to ask a question, but she acted as if I was bothering her — showing zero patience and absolutely no willingness to help.
The front desk is the first point of contact and should reflect the professionalism of the entire establishment. Unfortunately, her behavior did the exact opposite and left a very negative impression. If management reads this, I sincerely hope you address this issue — proper training or re-evaluation of staff communication skills is clearly needed.
I had high expectations, but this experience makes me question whether I would ever return or recommend this place to anyone.
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May 2025 by Marie
This was my first time visiting here. The ladies at the front desk were gossiping instead of assisting me. The older woman with glasses had a very unpleasant attitude.
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April 2025 by Linny F
Stay away.
Employees have attitude problem, talking loudly over me on the phone. Unhelpful, all they want to do is shirk responsibility to the billing dept, and billing dept wanna throw the ball back to physical site.
Things run counterproductive and counterintuitive, and they are not upfront. I don’t appreciate how hard it is to work with with them. Employees need better training because they behave like savages.
Wish my doctors would stop referring me to this disgusting place. Anybody know of alternatives?
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March 2025 by Hui Chen
Terrible front desk woman! So mean to the elderly. Do you have parents? My mom did blood work weeks ago and specialist never received the result. Family doctor wanted to know the name of this clinic to contact it for the result, yet the front desk woman refused to share the name of the clinic when my mom went there in person. Back and forth for several times. Both my mom and the front desk woman speaks the same language, but my mom does not speak English so she does not know the name of the clinic.
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February 2025 by Bryant Lizardo
What a mess in there but they kind of know what they are doing as long as you speak because they will forget about you
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October 2024 by Zhen Zhen Zhu
Absolutely the worst. One tech answering phones , putting in orders and drawing blood. A 5 minute blood easily turned into a 40 minute ordeal. Do not come here!
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September 2024 by Lynn Hwang
Wen was very patient and taught me how to read reports online.
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September 2024 by JINLU WANG
Every time the child's blood is drawn, it goes very quickly and smoothly! very good team
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March 2024 by Maylin Chu
Wen and YuanYuan were very patient and helped me solve the problem.
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March 2024 by Tina Chang
Jennifer Quick drawn and no painful. Services is good
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March 2024 by Guopeng 111
Pretty good, no pain
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January 2024 by Liu Ying
If there are 0 points, I will give 0 points. I took my 3-year-old child to have his blood drawn. If he couldn't draw blood, he should have told me in advance. Instead of poking around in my child's veins. Who has the phone number of the relevant department? I must file a complaint. He said there is a problem with my child. I have two children. Why do others usually get stuck in? And she can't. An Indian woman. called sami.
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January 2024 by Niaz Moutushi
I did not have very good experiences in this place until I met that one tech named Mellisa. She is a pro and provided a very good service even though it was Christmas eve. Love for her.
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December 2023 by CiCi H
Came here for drug urine test and blood work. There was no wait and the tech, Mellisa was quick making the process easy. She was nice enough to offer me water since I wasn’t sure if I had anything to pass for the urine test.Best part was being able to walk in with no appointment.
