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April 2025 by johnny phuntsok
I usually use internet banking. Today I first went to the bank to ask questions about some things. A Chinese woman sat at the front desk to receive the receptionist. Her expression and speech were racist and very rude person. She didn't want to answer my questions and said if you have any questions, call to customer service. From her actions, it was clear that this bank was not standard.
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March 2025 by Tom Lu
Worst Bank in flushing Queens
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February 2025 by Jerry tak
Rubbish bank with extremely poor service attitude. I will change banks.
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February 2025 by Ghg Ghg
One of the crappiest banks out there. The service attitude is extremely poor. I went to handle business and she asked me to do it myself on their official website. Why would I go to your bank if I can do it? My brain is flooded, damn, it just affects my mood. Is the threshold so low? Affect mood
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December 2024 by Joy Lou
I don't own you money!
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November 2024 by Scott Park
The Saturday hours in short
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October 2024 by Marcelo Villalba (Chelo)
ATM's do not open 24hrs, only while bank is open. So if you need some cash after business hours you can not retrieve it.
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August 2024 by CHS BUS
Very bad service
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August 2024 by Wayne Kwan
This is a terrible bank. I went to the bank at 2 pm on Saturday to get cash out from ATM to buy lunch. The door is locked and I can not get inside using the ATM card. I'm done with this bank. I'm closing the account and I'm going to Chase bank.
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July 2024 by 皇福
When I took the bank elevator, my child and I were locked in the elevator for more than 40 minutes. I knocked on the doors on both sides for more than 40 minutes. The bank staff said they didn't hear them. Going to this bank was the most terrifying experience in my life. Afterwards, the bank Like it never happened. I decided to change banks.
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May 2024 by Henry Liu
It is recommended that the ATM machine be available 24/7, rather than being unavailable when the bank is closed.
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April 2024 by Henry F
It is recommended that the ATM machine be available 24/7, rather than being unavailable when the bank is closed.
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April 2024 by James Washington
As I stepped into the bank this afternoon, I never anticipated the ordeal that awaited me. All I wanted was to withdraw my hard-earned funds, but what ensued was a disheartening display of incompetence and disrespect.
The teller, an elderly Asian lady, seemed determined to make my transaction as arduous as possible. Despite providing thorough verification, including showcasing my Capital One app account balance, she insisted that my money had not cleared—a blatant falsehood that left me incredulous.
Frustration turned to disbelief when the manager, a Hispanic woman, was called over. Rather than swiftly resolving the issue, she callously instructed me to wait, leaving me feeling utterly dismissed.
That was the final straw. I left the bank immediately, demanding the return of my card. Little did I know, the ordeal was far from over. Just ten minutes later, I discovered a hold had been placed on my account—a petty move that only added insult to injury.
In the aftermath of this appalling experience, I urge others to seek refuge in institutions like JP Morgan Chase, where dignity and respect are upheld. No one should ever be made to feel like a second-class citizen, especially when entrusting their finances to a supposed bastion of service. I'll be closing my account this week!
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February 2024 by Jennifer Huang
Eugenia Huang is an agent ambassador at this branch and is a wonderful person to work with. They are patient, thorough, understanding, and very personable. These 5 stars are thanks to her!
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February 2024 by Nok Lee
I attempted to visit this branch to use the atm and could not get in. There were other people who were also trying to do the same. A female staff person eventually came out saying that the bank is closed. I explained that I only wanted to use the atm and was informed that apparently atm use is not allowed either. The bank is completely closed. This is ridiculous and what's the point of the atm if they won't allow customers to use it when the bank is not open?
