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January 2024 by Yi Yang
Me and my mom went to this bank, my mom want to deposit $700 cash into the account. That lady bank teller named GRACE!!! had either counted incorrectly or put the cash in money counter machine incorrectly, telling my mom that"oh there's $105 missing because your total is $595."pov: (100% sure my mom handed her $700 cash)As a result of this error, my mom was asked to give $105 if she wanted to deposit $700, which means we have to give more money because of the bank teller's mistake she made. I request that the bank refund the extra charges.I look forward to hearing back from you soon and resolving this issue.It takes her forever when using the machine. After trying multiple times, every time she put the cash in machine she gets a different number. That's why the cash was never counted correctly!!! I can tell she doesn't understand what she's doing. Look at her resume first before hiring her!!! This bank Needs to train their employee well before letting her work!!!Lastly, don't hand the bank teller GRACE your cash, NEVER!!! Can't even do simple math, how can she make mistakes, when there's literally a machine counting the money for her.
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April 2023 by John S
Excellent service
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April 2023 by Yvonne Y
Today me and my mom went to this bank, my mom want to deposit $700 cash into the account. That lady bank teller named GRACE!!! had either counted incorrectly or put the cash in money counter machine incorrectly, telling my mom that “oh there’s $105 missing because your total is $595.”pov:(100% sure my mom handed her $700 cash)As a result of this error, my mom was asked to give $105 if she wanted to deposit $700, which means we have to give more money because of the bank teller’s mistake she made. I request that the bank refund the extra charges.I look forward to hearing back from you soon and resolving this issue.It takes her forever when using the machine. After trying multiple times, every time she put the cash in machine she gets a different number. That’s why the cash was never counted correctly!!! I can tell she doesn’t understand what she’s doing. Look at her resume first before hiring her!!! This bank Needs to train their employee well before letting her work!!!Lastly, don’t hand the bank teller GRACE your cash,NEVER!!! Can’t even do simple math, how can she make mistakes,when there’s literally a machine counting the money for her. ?
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April 2023 by Kit Fong Chu
***I wrote a check want to withdraw just $2,000, I show my ID, the teller asked me many questions including first my address, my mother's name, my social security number, then ask me take off my mask, then wrote down all details of my ID on back of check, counted the money 4 times, middle of all that, went to ask a manager, finally after checking my check again, he told me the letter T( TWO )didn't look like T !!!!!!!!!?? He then went to ask another manager, I was so very frustrated, he took 15 minutes to give my money. I'm so very frustrated, I never experience this from other bank, I will definitely withdraw all investments from this bank!!!!!!!!?
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February 2023 by Vincent Chen
Hi happy New Year guys, and my sister Lisa is going to work here from January 2023, but date not specified already, since she still have something left to submit to this bank to start her career here. Nevertheless, 5 stars to wish her good luck on her career right here.
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January 2023 by Vinny Scott
Hi happy New Year guys, and my sister Lisa is going to work here from January 2023, but date not specified already, since she still have something left to submit to this bank to start her career here. Nevertheless, 5 stars to wish her good luck on her career right here.
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January 2023 by Jonathan Scott
Hi happy New Year guys, and my sister Lisa is going to work here from January 2023, but date not specified already, since she still have something left to submit to this bank to start her career here. Nevertheless, 5 stars to wish her good luck on her career right here.
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April 2022 by Joe
(Translated by Google) The woman who answered the phone had a poor service attitude and spoke to her in a good voice, as if she owed her money(Original)接电话的女的服务态度差，好声好气和她说话，口气和欠她钱似的
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April 2022 by F F
(Translated by Google) The woman who answered the phone had a poor service attitude and spoke to her in a good voice, as if she owed her money(Original)接电话的女的服务态度差，好声好气和她说话，口气和欠她钱似的
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August 2021 by Stella Yu
When I closed my CD ,they charged me $10 to get back my money, it's so ridiculous. Will never do business with this bank!
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February 2021 by Y J
This bank goes crazy, they let clients waiting on the busy street to block other businesses. They are slow and go-slow.
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January 2021 by K Z.
Certain staff are not polite, service is also very inefficient. I have been a long time Cathay customer for many many years. Your cards don't work with Apple Pay therefore you will be losing me as a customer soon.
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January 2021 by Hua Z.
Certain staff are not polite, service is also very inefficient. I have been a long time Cathay customer for many many years. Your cards don't work with Apple Pay therefore you will be losing me as a customer soon.
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January 2021 by Xavier K.
Certain staff are not polite, service is also very inefficient. I have been a long time Cathay customer for many many years. Your cards don't work with Apple Pay therefore you will be losing me as a customer soon.
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December 2020 by Amy Zeng
The banker service are the worse. I open a bank account. Asked tons of non relevant questions. It takes forever to make it. I cancel to open account there. Open any bank better than Cathy bank.
