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October 2023 by Hailey Chen
Counter lady service is more better than the desk
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August 2023 by Andy Liu
1.there no parking lot.2.45mins for a cash deposit.worst bank ever
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October 2022 by lin Jay
(Translated by Google) William people are very nice I am bowei thank you(Original)William人非常Nice 我是bowei 谢谢你
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October 2022 by Rita Zou
They will steal your money. Do not do business with them. They stole money and won’t help you look into who did it. They won’t take responsibility either. Disgusting people.
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February 2022 by Elen Paumere
@ Elmhurst Branch: No appointment to come in, no waiting on line. Teller refer my concern to the Representative and with a blink of my eye William Chen was helping me. He understand me very well. All questions/transactions/online issue was done professional and quick while I was sitting on the chair. All who I met at this branch was friendly and professional. Will definitely recommend not only this location , but Cathay Bank
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November 2021 by Annie Mak
Love this branch! They have great service and altitude! Yesterday I went to this branch, a guy called William Chen whom served me in that branch. I was consulting him with some mortgage issue. He seems to be very knowledge in this field and also took time to explain to me in details. Even though I haven't become his customer yet, I am greatly appreciated for his patience and time. I will definitely look forward to have him to help me out in getting a mortgage once the seller confirms me to be the chosen buyer! :)
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October 2021 by Ruchchada T
Today, I called to this bank and was waiting for the line for 30 minutes. Then, I was trying to call again the officer hanged the phone all the time.Always, really bad service. The Cathay bank should be find out new officer.
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February 2021 by Nancy Xu
(Translated by Google) The service attitude of the customer service staff is really bad. They don't treat every customer equally.(Original)客服人员服务态度真的很差.没有对每个顾客一视同仁.
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August 2020 by Mike Hwang
Excellent service, not sure why there are complains about this branch. The management has been greatly improved since the branch manager changed last year. But sometimes the waiting line is way too long, short of staff could be the problem.
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October 2019 by Jaben Ni
William Chen had bad attitude and very Rude. Didn’t want to help the customer. You can tell from his face and his sitting position. Acting like he is the big boss there. Everyone own his money. Anyone else there is friendly and helpful. Very bad experience.
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March 2019 by 涅磐重生
(Translated by Google) The work efficiency is too low. A trivial matter has not been handled well for three months. Is it impossible to think about it? ? ?
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March 2019 by Yenny Tan
Bad service, bad attitude and not helping at all
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November 2017 by BIna Shah
agree staff is not good n service also not good
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November 2017 by jin qiang you
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February 2017 by hanloching
Bad service vs Asian bank
