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March 2024 by Gabriel Dzhurayev
Maayda the account specialist has been the most helpful and most understanding customer support specialist ever she is such a rockstar and valuable assist to chase. Such a wonderful person who helped me with a very difficult process. Thank you very much and have a wonderful day.
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June 2023 by Willard S.
The new ATM machines SUCK!! Who gives the for these changes? It's slower than the last machine and the deposit $ slot, feels like it's about to take your hand off. Hate it!!
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June 2022 by Carlos Benitez
Poor customer service. The teller Gabriela was on her phone scrolling through Instagram while processing my withdrawal. I could tell she was on Instagram because she had it on the counter between us where I could see it and she was focusing on the screen instead of her job. She proceeded to give me an attitude as I requested additional transactions. I ended up walking away and finishing at an ATM.I love Chase but this was a particularly bad experience.
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April 2022 by MAPLE KOZA
I wish i can leave 0 star here. The staffs are very inefficient and not living up the chase standards compared to any other branch. I heard the manager Eric telling the customers “if you dont like this, you can close your account and go somewhere else….” I think that is just very rude and nonprofessional at all
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March 2022 by Annoyed Customer
I wish i can leave 0 star here. The staffs are very inefficient and not living up the chase standards compared to any other branch. I heard the manager Eric telling the customers “if you dont like this, you can close your account and go somewhere else….” I think that is just very rude and nonprofessional at all
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November 2020 by Avi Ben
Not so friendly nor helpful staff. Go somewhere else.
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September 2020 by CM K.
I came here today with my 92 year old mother. She has been using this bank since it opened.When we walked in, we were asked if we had an appointment. We replied no, and we were told it would be about an hour and a half wait. The staff was going to or were at meetings ? (everyone was in their office with clients) and the one who wasn't wasn't going to the meeting was going to lunch when she was done with her client.The gentleman was very polite and suggested we should make an appointment using email. I never knew this was an option.I would have appreciated a little flexibility when you see a really old person with a walker. I didn't want to make a fuss. My mother came in with aches and pains and this matter would not have taken much time. My mother was upset, so I had to act like it was ok. It wasn't.PS I went to Chase on Union and Main and we were in and out in about 10 minutes.
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February 2020 by jack2ky
Nasty rude tellers at this bank. The quality of service went done. I expected better from chase.
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April 2019 by Joan H.
Favorite bank, the only drive-through chase in like a 5-mile radius. I really like the new ATMs. The reason for 4 stars... I had to wait 20 min on the line for a teller. I don't understand how a bank has one teller opened. Other than this everything else is good.
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February 2019 by A S
It is good bank .. but they have a very tight parking spot at the back of the bank .. so many times I parked theee .. I almost got hit by other cars while trying to park or when trying to reverse my car to get off the tight parking spot..
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June 2018 by Solomon Kushner
Worst Chase branch in the world. I come in more than an hour before they close and then after waiting more than 50 minutes, they walk over to me saying they can't help because "i had to show up before 5:15" (which i was by over 30 minutes). They then offer me to make an appointment which i declined because i wasn't sure what time tomorrow i would come. In addition 2 workers walked past me and just sat in their booths, doing nothing, without so much as a hello. (I told him i wanted to open a business account). The next day when i showed up they told me they had no one to open business accounts, even though i told the guy the day before and he offered to make an appointment for me that day. He couldn't even tell me no one would be able to help me or to call before to make sure they can help.
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December 2016 by Aleksey Tentler
Has drive through
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August 2016 by J Elgavi
Very unhelpful branch.
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February 2016 by Stan N
Bank hours listed are incomplete , Just says 9-3
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January 2016 by Wilson J Tepan
Very poor customer service you enter the branch and all the bankers are chatting in a little box of an office while i have been standing there for 10 min and theres nobody who approaches you. I sign my name and have a seat. The bankers the branch manager all pass by me and do not even bother to ask me if i need help... so i get up and go to the 1 teller in the branch but of course they make you wait . When i do get to the window the teller gives u an attidude because i wanted to deposit money like thats not something you do in a "bank"!. Fine i brush it off and ask to buy checks for my account which being the first time they should have been waive but ok im not cheap soo she wants to charge my account and i say No I have cash !!! And so she gives me the checks but of course they are so cheap the cant even put the checks in an envelope i had to ask her how much does chase charge for an envelope she laughs and says they're free ... So if they're free why not provide me with an envelope ... but of course the customer is always wrong ! Disgusting staff
