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April 2024 by Ruby J Grassi
The support provided by this branch is incredibly helpful. I've had my questions answered promptly every time. The process of applying for a credit card with this bank was straightforward, and I received a competitive interest rate. I couldn't be happier!
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August 2023 by Kim Chong
They closed my accounts long time ago without any good reason ! But I probably know because I don't have a lot of money in my account ! They only want to serve the rich ! Had one of the teller with glasses attitude and service so rude.So if you don’t have a good money, don’t go ！
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April 2023 by 1tonyyang
Good service ?
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April 2023 by Les Broome
staff are racist to non chinese. they only honor those with chinese passports. stay out of this racist bank.
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April 2023 by Charles Wang
Staff professionalism is good, but the bank process and SOP is outrageously bureaucratic.
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October 2022 by Maymay Ho
The staffs in this branch are very nice, I am not a customer, but they are willing to answer my questions.
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February 2022 by Chen C.
The only person who is helpful is the guy banker who work there. Some girls are helpful and some are not depending who. They give out different information depends who you talk to. One girl sitting in the corner yelled at her elderly customer in front of her and asked if he can't hear like wtf. Every-time going there, she's just so obnoxious and dramatic when helping her customers and while answering phones. I think the whole branch can hear her voice. Another girl was adding contact information of her customer. Never a time looking up to acknowledge a person in front of her waiting patiently. And allowing another guy came and went directly to her cutting me who was waiting in line. I got send there to update the direct payment for my mom bc the girl she spoke with on the phone asked her to have me go there so she can help. After I got there, I got send out with a sheet of paper and sorry I can't help you bc you don't have a check from the other bank. when I tried to explain my mom was here since December... no one informed her that she needs a check from the other bank to update her direct payment. And now she's not in the neighborhood to get her check, someone else is telling me nothing they can do to help. It's all about communication. I know they can be busy. But plz tell us what we need to do back in December so I don't waste my time running around trying to get direct payment set up. My time is valuable too. I spend my whole day off waiting in line at the new bank trying to get information on direct payment that only East West Bank can do. After couple phone calls with east West Bank while waiting in line at the other bank, I was asked to go back to east West Bank. I was frustrated and yes I don't want to. But I feel I was going to explode at the bank bc I got no time for this....
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February 2022 by Elizabeth Zhinin
Worst bank ever been waiting here a hour just to change a checkBad customer service
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May 2020 by twinnie xu
Don’t use this bank, their don’t have customers service at all. They don’t return customer’s call. I called the main number the representative didn’t pay attention over the phone, have my account locked. No manager ever get back to me after several attempts. Worst banking experience ever. Good luck if you banking with East West Bank!!
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February 2020 by Martin Ke
I highly recommend this bank. The Loan Officer Kadie is help me a lot. Also every banker is very nice to me. 5 Star Bank!!!!!
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January 2020 by William T.
Horrible experience with East West Bank as a mortgage lender! We have sold and bought houses before but this is the worst experience. Even though we took it upon ourselves to resolve any issues, it still took us triple the time to close. During closing day, we even had to wait for the check for 4 hours because they claimed their HQ, located in California, had to approve the closing statement before issuing our check. They even went to lunch while we were sitting anxiously, just wanting to receive our check. There were also so many other small issues that they were extremely unprofessional in handling.
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December 2019 by SG D
The agents here are nice and helpful
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December 2019 by Emma J
Jacko is the best!!!
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December 2019 by Andy Tu
Really don't like this branch but they do have parking garage, the supervisor showed unpleasant face when I asked for add my wife's name into account and she told me better to get back my original branch for service due to they are busy, it is worst service I have ever seen
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July 2019 by 88 wu
(Translated by Google)
