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March 2024 by Sabina Khanom
Rude and terrible customer service. Avoid this place!!!
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November 2023 by Ravin Autar
Completely negligent. At first all nice, but downhill from then. Workers just took mental notes what I wanted. Told them to write it but just kept saying I’ll remember…. They didn’t. Forgot my shawl then tried to pawn off a different color with cheap material. Then got my shawl in a kids size. I had no choice but to do my wedding in it. Got my brides dress the wrong color. Guy threw a fit like a child. Never at the store girl has to FaceTime him. Always looked hungover. Totally unprofessional once they closed the deal with the cash in hand. Wouldn’t recommend at all.
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November 2023 by Diana K
If you’re getting married, DO NOT GO HERE! This place clearly has to overcharge for their clothes because they lack in every other aspect that comes with luxury. They call themselves high end because of their prices but fail to realize the importance of service, quality, timeliness, and plain old customer experience. I’ll go in on this review because both myself and my husband got our wedding outfits here and this place added SO much stress to the already stressful wedding planning process. First of all, do not go here expecting to touch, to try to take a picture or get any type of helpful service. What you get is a con artist who is only interested in taking your money. Once your money is in their hands, it goes downhill. My husband and I picked matching outfits to be customized in March. I wasn’t able to take pictures of what we ordered because it was not allowed. The employee wrote our customizations down and we left hoping they got it right. That was our first mistake, of course they get it wrong. When I went to pickup, my outfit wasn’t the color I ordered. My husband’s wasn’t even available. As soon as I mentioned it, this so called “designer” flips out at me. He starts throwing a tantrum like a child high on cocaine. The other employees were staring at me as if they’re used to this. He says to me “I should make you people sign to the color you pick” and I WISH he did because we wouldn’t be in that situation had he done that. He continues arguing with me and never apologized or offered a solution. He acted as if this outfit couldn’t just be resold to someone else. After sometime of discussing a refund, he offered to rush the color I wanted which he could’ve suggested instead of spazzing out. I left the store crying because I was never treated like that by anyone and what’s worst is that we dropped almost $5000 there and it’s our wedding outfits which should come with happy memories. Fast forward a month before the wedding, I’m calling and emailing for a pickup date, he finally set a date to pickup. He wasn’t at the store when we went to pickup. The incompetent employees who don’t speak or understand English were there and they know nothing! I went and tried on, the details I specified weren’t there but it was the color so I took mine. My husband’s Sherwani came with the shoes and hat but no shawl. How is this possible? The employee had to call him several times because he was too busy to be there then his idea was to provide a random cheap shawl to us. The incompetent employee then offers a pink shawl claiming it was to provide “contrast”. I couldn’t make this up!!! After several calls and FaceTime, he agreed to order a shawl. My husband picked up the shawl a week before the wedding and was unaware that this idiot got him a short shawl. The wedding date was too close and there was nothing we could do. So please do yourself a favor and stay away from this store. Go to Chahat Bridal on Hillside where the owner and the employees aren’t money hungry and are actually helpful!
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September 2023 by Vena Singh
I don’t normally write reviews but this experience compels me to do so. I went into Karishma today, and the woman, ‘Dip’ as she said is her name.Very unprofessional, unfriendly and definitely don’t belong in customer service.I loved the clothes they carry but unfortunately they don’t have much in large/extra large on display or to sell in general. As I was looking at the beautiful clothing, she stated to me, ‘you need to join the gym for a year and then come back.’ So I told her, I do exercise and I’m not fat if that’s what you’re saying. It was so horrible. Then, she takes the saree from the counter that I was purchasing and carelessly throws it in the container on the floor. So I told her, you threw it like that, I’m buying that piece. She says, ‘I know.’ Very nonchalant . Don’t care. Even the ones I didn’t like she handles them rough and throws them on the pile of clothes behind the counter. Then the blouse is too smalll, she couldn’t care less about that. She said she’ll recommend me to go elsewhere but apparently after I purchased the saree she and the designer guy said, they can’t recommend Lovaney that’s a few stores down. So, Karishma don’t carry alterations services, petticoat to wear under your saree or skirt. So, I ask Dip, why don’t they, because customers want a one stop shop experience. She said, ‘we’re high end, we only carry the clothing.’ So I went hunting to over four stores to find a petticoat and a bigger blouse. I was so stressed and exhausted. My son is getting married and all that woman cared about was the sale and if I didn’t like something she walks with an attitude. As I was leaving the store, I was looking at the clothing on the rack, she quietly sneaked up on me and as I turned around she startled me not knowing she was right behind me, so close. She has no idea what personal space is. She don’t want you too look at clothing that is considered not your size. You shouldn’t look or touch. It’s a major inconvenience to her. How rude.Her actions and body language says a lot about her. She’s rude and impolite with no customer service etiquette.Clothing designers need to know women sizes vary and to not just cater to small and medium sizes but large and above.I won’t be returning. Thank you ?If you can’t treat people kindly. Please stay home.
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June 2023 by ishan Ishan
Worst customer experience.They look down on you and doesn’t know the etiquette to communicate with customers.I’d avoid at all costs.
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May 2023 by Jennie S.
Amazing experience. They have the most unique bridal collection I've ever seen. My fiance and I purchased our outfits here which were hand embroidered bespoke originals. Friendly staff too.
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February 2023 by Shafia Jami
Brought both my and my fiancée wedding outfits from here. It was the most pleasant and wonderful experience, made even better by Tania, who was the most kindest and patient person I have ever met! Truly made me feel relaxed and at home. I will definitely be coming back!! If you go, ask for her, she is a gem!
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December 2022 by delbec Google
Love Karishma (a bit pricey) they have such unique items compared to the other shops in Jackson Heights which is why I love shopping there. The associates are usually friendly and the ambience is very pleasant.
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October 2022 by delbec NYC
Love Karishma (a bit pricey) they have such unique items compared to the other shops in Jackson Heights which is why I love shopping there. The associates are usually friendly and the ambience is very pleasant.
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July 2022 by Ritu C.
The worst experience. Waste of time and energy They will not ship. Will not accept credit cards. Cash only.
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June 2022 by Pinki Nandy
My recent purchase from Karishma is a wedding dress, I loved it completely. That’s not all, the delivery was right on time and the price is well within my budget. Will be back for more.
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June 2022 by Pabitra Roy
Vast selections of traditional wear and options left wide open. Latest and trendy collections! I liked the unique and beautiful design. Nice quality material & guaranteed color.
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June 2022 by Richardryan Smith
Since my wife is from Jalandhar ( India) she is very much fond of Karishma for their amazing collections.The ambience is just awesome, staffs are really very friendly and most importantly ,its budget friendly as well . Love to visit again guy's, keep up the good work.
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June 2022 by Riya Biswas
A friend suggested me Karishma when I was looking for something different in terms of Bridal wear and accessories. The collection is huge and I liked it a lot. Will definitely recommend them to all.
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June 2022 by Ranjit Mondal
Really good quality material and fast delivery! Feel happy to find such an authentic clothing store nowadays. I ordered for outfit and I got the same with perfect fitting.
