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June 2023 by Abby T.
I agree with the other reviews about the staff being rude and having a bad attitude. They made us wait for 30-45 mins just to tell us that they didn't have the product we wanted to buy which is a total waste of time. I won't be visiting the store again and their jewlery is overpriced. If you want better jewlery options, Chinatown is the better option - I went to Hung Too on canal street and they had what I was looking for.
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March 2023 by Sophia Lin
It was terrible experience to shop in the store, you spent money and you would expect the same service but they didn’t do what they suppose to do. First the gold jewelry is too soft to wear and the shape imminently change by little touch. The second mistake they made was wrote the receive in the complete wrong name, I cannot believe they would made this kind of mistake, now I need to holding the wrong name receive I donnot know for what.
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January 2023 by RCS S
One of the best Chinese jewelry store in Queens New York. All purchased comes with certification of authenticity.
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August 2022 by Dakota Xu
For those of you who can thrive in the playground of luxury, this review is for you.It was in the harsh winter of 2015 that I first discovered LukFook Jewelry, a very attractive upscale jewelry store that housed some of the world’s most beautiful 24 karat gold jewelry and also many items in platinum, but with affordable prices.In December of 2015 I used to pass by the store on my way to work and a gentleman by the name of Keith, who worked there, greeted me by the front entrance, one day inviting me into the store. I was introduced to Alex, who then showed me a beautiful 24k gold necklace made out of pure gold semisolid spheres. I then asked Alex what kind of necklace that was, and he said to me, ‘It’s the Monk’s necklace. In China the monks wear these necklaces and they are usually made of wood. If you buy this necklace, then yours will be made of gold’. So right then and there I made up my mind that I wanted to buy it.A week later I stopped by and met Sandy Wu, a very kind woman who was the general manager of the store. I was ready to buy the Monk’s necklace. She helped me try it on, and there was no pressure to buy it at all. I fell in love with the way it looked on me because not only was it a the most unusual necklace I had ever seen, the craftsmanship was unbelievable. And without me even saying a word Sandy Wu signed me up to become a LukFook VIP member, making me eligible for an immediate discount on the Monk’s 24k gold necklace, and also on any future items I wanted to buy.What makes Lukfook’s 24k gold jewelry unique and superior is that LukFook uses a state-of - the - art technology called Ultra precise 24 karat hard gold Electroforming.24 karat hard gold electroforming is a special technique used for improving the hardness and wear resistance of 24 karat gold jewellery. This is necessary as traditional 24 karat gold jewellery is soft and deforms quite easily.Hard gold electroforming makes it possible for jewelry makers to produce lightweight 24 karat gold jewellery that is stronger than the traditional versions. This includes gold pendants, gold chains, gold rings, gold bracelets and gold anklets. LukFook uses this technology and this is why their jewelry is very superior.For those customers who are worried about the price, don’t worry, LukFook ALWAYS works with the customer’s needs and almost always offers a favorable price.Not only is their jewelry so luxurious, their customer service is very accommodating and they do everything to make you feel comfortable, even if you are ‘just looking’. They never pressure you to buy anything and they are always very warm and friendly.Let me give you an example from my own personal experience of just how great their customer service is. One day after I had just left their store, I didn’t realize that my LukFook 24k gold ring had fallen off my finger into the the carpet inside the store. I was outside the store and they had just shut the metal gates when I saw that my ring was not on my finger! Sandy Wu, the kind manager told me not to worry, she opened the store again, went inside, looked around the store and came back outside with my ring!!!! Can you believe it?!!!!Great service, great jewelry, great prices!!!
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July 2022 by Paul Rondo
Excellent shopping experience. We were visiting from Seattle and decided to stop by and take a look. Customer service was outstanding and the staff were very attentive. The products are exceptional.
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May 2022 by Jess K
Would give 0 stars if possible. Completely ignored our existence after a prescreen with judge eyes at the door with the assumption that we looked like young girls who wouldn't even be able to afford anything in that shop. There was no sort of acknowledgment and didn't even bother to provide service and help. We were randomly roaming in the tight shop with no sort of assistance but to witness a moment when a salesperson finally realized our existence - just to tell us to move out of the way so that she can escort her "vip" out the door after a purchase. Wish we could all be treated fairly and equally.
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May 2022 by PL- C
Very little discounts, unfriendly staff.
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September 2021 by Everglow Melody
Worst shopping experience I had ever have. Waiting on the street for couple minutes and nobody noticed me, since the notice said waiting for the salesperson open the door for you. So I knocked the door really politely and standing aside for someone coming to open the door. The saleswoman came and only get her head out of the door and asked” What’s your problem!” I was so shocked by her horrible attitude, and I said I already been here for a while and nobody come to open the door for me, and she’s like” why you knocked the door so loud!” I just use my fingers to knock the door, I just can’t understand how loud the noise could be. Then I decided I’m not going to get anything from this store because they don’t show the basic respect to people and they won’t take my business seriously.Luckily there is another jewelry store beside, those salespeople are more helpful and got three different designed jewelry from them.Just read the reviews before go to the jewelry shop, it’s helpful, and I doubt those five stars reviews are from bots not really customers.
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June 2021 by Winnie L.
Before I made a purchase from them I had asked if I can exchange the item if I didn't like it and they said I could. So I had wechat them to exchange and they said to come in. And then when I came in they said no cause it's been too long. Worst customer service ever, considering the fact I even texted them to make sure I can. They never told me a time frame so I of course I assumed I can come in the next time off and then they told me it's been too long. This is just the worst customer service ever. And when I want to exchange have the guts to tell me the 250$ item I purchased is now only worth 70$.
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May 2021 by Billy Chang
Very snobby attitude. I went into the store to purchase a solid gold necklace and the sales person sized me up and said the following1. You sure these are what you want?2. They are pretty expensive.I didn't like the sales persons attitude and I asked for the manager. And not to my surprise she was the same way. Granted I didn't wear any luxury items on me but it was a very unprofessional experience.When I took out my wallet and told them to put a chain I've selected onto my card that I heard a sales person say to the other "in Mandarin". "He's got a Chase Private Client card. He must have money" (assuming I didn't speak the language).I then told the sales person that as much as I like the chain, not to bother. I will go elsewhere that wants my business.At first I felt bad for themwhen I heard that they were robbed. Now thinking about my experience ...nah
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November 2020 by JIM Greek
Sandy the manager is wonderful to work with.I love 24k Hong Kong Gold.LukFook is simply the best.
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November 2020 by joon kim
Out of all the places to buy 24k Hong Kong GoldLukfook always gives the best price.The place is a class act.I always have a wonderful experience at LukFook.Sandy the manager is an extraordinary person. She always does the right thing.Ask for her she will take care of you.
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November 2020 by Sir Bernard Mendes France
Very high end jewelers. Precious commodities designed in outstanding Chinese Gold treasured pieces. Beautifully crafted. And priced not for the faint of heart ... like anything, seeing the price tag may set you back more than just a couple of dollars. Be prepared to have a credit card handy if you see something worth its weight in Gold ... worth every penny !! Great !! Even if to do just a bit of hob-nobbing and eye-brow raising !!
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February 2020 by Tatts Koay
這是一個值得推荐的珠宝店鋪
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February 2020 by Minchang L.
Over priced. Some of the staff have bad attitude. They just want to sell the products but they don't know the products well. I like the bracelet (the design) that I brought but the overall experience was not nice.