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December 2023 by Vanessa S.
Nectar Lush. Suppose to be one of the top beds. And less than a year started sinking. Then you have a warranty wish is BS because you have to actually see the bed sinking in a whole bunch of non-sense and then I received another Nectar Lush to replace the old one supposed to have been new and I know it was refurbished because within 3 months the same thing sinks in middle. Don't shop at any Mattress Firm if your gonna spend big money on a mattress go to Raymour and Flannigan. ValleyStreams Mattress Firm is all about there commission. Will mess up your bill and then they don't know you. I DO NOT RECOMMEND ANY MATTRESS FIRM!!!! TRASH!!!
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November 2023 by Nirmala Raghunath
Rashid was super helpful, courteous and kind. He was knowledgeable about the products. Would definitely recommend this location.
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November 2023 by Nathaniel Cadogan
The staff was very friendly and helpful. I was interested in a boxspring and was taking care of right away.
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November 2023 by mike S
Rashid was very helpful in me deciding which mattress to choose.He explained everything very thoroughly and completely,in addition he gave me many discounts and was very beneficial,he is an exceptional salesman,and ultimately he was the reason I bought the mattress.I originally came to buy a mattress topper and Rashid convinced me to buy an actual mattress with his exceptional explanation.Everyone should buy from Rashid
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November 2023 by Refael Braun
If you need a new mattress, go to Mattress Firm on Union Turnpike and see Rashid. He is there to help you. He is very patient, very courteous, very knowledgeable and very nice.He showed me all the options, given the limitations that I had.Explained the differences between them and let me decide. No pressure. Just the facts, even if you ask a lot of questions.I hope that the mattress and the delivery are as good as my experience in the store.
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August 2023 by ruth walker
The experience was amazing I was helped by Ms Jody Ann. The moment I walked into the store I was met with a smile, she asked me what my preference were for the mattress I was shopping for. She then allowed me to try all of the ones I liked and she suggested a few, she was patient with me through all of the trials. I ended up with the perfect one for me.Overall my experience was very positive I would recommend that location to anyone shopping for a new mattress.
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July 2023 by Flo Bodden
Friendly staff, prices of the mattresses they sell are compatible with every other retailer. We currently have a queen mattress from them which we purchased 10 years ago when it was still Sleepys, and it is still in great shape. Were hoping to upgrade to a king size of the same but unfortunately that brand no longer exists. They recommended to us one that was spot on the same feel as the one we've been enjoying and are purchasing it with asap delivery (within a week)
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June 2023 by Theodora Harrison
From the moment I walked in the store, Reggie was attentive, respectful, personable, and relatable. He went above and beyond to take his time to show me all my options and used his personal experiences to help me make my decision. I couldn't say no if I wanted to.!!! Besides getting me a great deal. The quality of the beds he suggested were spot on point. It was a very hard decision, but I left a very happy with my choice and I will be sure to refer any family members or friends that are in need or interested in getting a new bed to mattress firm Union Turnpike.
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June 2023 by Diamond Madison
Daniel at the mattress firm on Union tpke, the best experience I’ve ever had in a while when it comes to great customer service. Every question I had was answered & thoroughly. He described everything way past the best of his abilities, gave me my exact estimate price & just was super easy to work with! Thank you Daniel and I can’t wait to start my new comfortable journey ! ? I’ll try to add photos when it get here guys!
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June 2023 by Cheryl Cunningham (Senior School)
Jodi Ann was very informative patient, jovial, helpful. She wasn't forceful or pushy, she allowed us to choose in our own time. I would recommend this firm customer service rep. (Jodi ann) was ? % ?
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June 2023 by Jamie herron
My experience with mattress firm was amazing. The sales rep. was extremely accommodating. Answered all of my question and resolved my issue
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April 2023 by Anthony Davidson
Knowledgable staff. Jolian very helpful and Reggie was superb. Would absolutely return for anything I need in this area. Courteous, patient and great prices
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April 2023 by Ever R.
I'm posting my experience here as a warning to other female shoppers. I was shopping here with my husband and as soon as we walked out of the store we recapped our experience and realized that it appeared that the male associate helping us was secretly taking pictures of me as I was laying on the mattresses. I wont post all of the detail on here but we left the store right after we realized what was happening. Feeling uncomfortable and not wanting an in-store confrontation I immediately called the corporate office (on 4/7) to report the incident to them. I left my information with someone who assured me the area manager for this location would be in touch with me. It has been over a week, and no one has reached out me (great customer service). I assume the employee (whos name I will not mention on here...yet) still works there. I feel that shoppers should be aware when choosing to shop here.
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April 2023 by JNightlore
Daniel helped us find the right mattress at a great price, and felt welcoming and supportive the whole way through! This was an excellent choice to go to as first time apartment havers, and we would happily work with him again :)
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March 2023 by E Lomax
My wife and I had a great experience! Our sales representative Daniel provided exceptional customer service. He had great knowledge of the product and directed us to exactly what we were looking for. Not only did he sell us the perfect bed, at a great price, it was done in a timely manner.