-
February 2024 by Ti’aira Chanel
Mrs Rita went above and beyond to make sure I had service with EXCELLENT customer service she has great skills in customer service thank you metro pcs by tmobile
-
February 2024 by Rivka Steinmetz-Prescott
This location has excellent service with a very helpful and informed person who helped me find what I needed. She also was great a syncing my old phone to the new phone..
-
February 2024 by Neqro Reyes
The lady(Rina) in this store is incredible Nice Super Good Customers service
-
December 2023 by Gustavo Rojas
Great store and representatives
-
November 2023 by Emmanuel Santo
The worst metro store,an that woman work dear,she dont now,how to tret people,an she chirint,rab front people,
-
October 2023 by Marquerita Franklyn
The lady there is so nice, so beautiful. Good to talk to well-mannered very patient, very understanding. Oh, my god, she is the best
-
September 2023 by Salvador Escalona
Great store, always very helpful. Especially the lady working always so patient
-
August 2023 by E Martine
It was on a Tuesday approximately 2 weeks ago when I dialed the Metro PCS location and spoke to a customer sales agent (male)on the phone who gave me a rate and out the door quote ( Metro PCS Promotion)and he basically said that if my senior citizen friend arrived before Saturday (because rates and promotions could possibly change on or after Saturday) that he could honor the promotion for a new customer with a new Samsung phone, activation, 1st month included, and $30 a month plan+ $5.00 fees = totally of $35 per month for the amount of $110.00 out the door ( including all that I have stated above).Well my 78 year old senior citizen friend didn't have transportation, but took the bus to the Metro PCS store 2 days later ( Thursday), and when she arrived there was a rude female there working at approximately 10:45 a.m. on that particular day.....who told her that no such person ( a male by the name of AlReen or something close to that pronunciation) worked there and she was the "only" sales representative that works at the location. So I guess the 3 way call made on Tuesday with a male sales representative was a ghost that gave us a bogus quote from a Metro PCS promotion that was advertised online and in their store window. The rude female sales representative kept trying to sell a 78 year old senior citizen an IPhone that was in the price range of $600.00 or more and LIED to her about no one else works at that location except her.... and kept trying to upsell her and push her into a phone ( IPhone) that she didn't ask for nor was it within her fixed income budget. So my 78 year old friend called me on her phone that was not working properly nor holding a charge... in order to tell me the rude and disrespectful treatment that she was receiving and wanted me to speak to the female Metro PCS sales representative and explain to her that we spoke with someone ( a male sales representative 2 days prior) who gave a quote over the phone for $110.00 out the door under the $35.00 per month plan. The rude female sales representative kept over talking me and refused to honor the advertised Metro PCS promotion plus kept saying that we must have the wrong location... which was also a LIE, because I found the location via Google maps and the location was the closest to her and along a bus route. Not to mention I sent my 78 year old senior citizen friend screen shots of the location and address to the Metro PCS store and also text her the best route via train and bus route. I also told her that there was an Automotive Tire store on the same side of the street on the opposite corner. Well so much for a rude, arrogant, unprofessional, dishonest Metro PCS sales representative. I told my senior citizen friend to walk out and don't patronize any business that has rude, fast talking, disrespectful, and DISHONEST employees. I went online and purchased a Samsung phone for her and had it activated by Boost Mobile and paid the bill for her 3 months in advance opposed to her being without a phone that wasn't functioning properly. So instead of honoring a Metro PCS promotion... Metro PCS sales representative decided to hard ball, lie, and lost a sale while wasting everyone's time and energy. Pathetic!! I will be contacting Metro PCS/ T Mobile corporate headquarters in order to file a complaint about the disrespectful and dishonest female sales representative. Metro PCS should not have sales agents running games on potential customers and the fact that it was a 78 year old woman that she also disrespected and lied to is very sad and unfortunate. Metro PCS these type of employees give you a bad name.
-
August 2023 by Dre
One of the best store. My phone was shattered and my contacts was very important and she was able to retrieve it, and gave me a great deal thank you
-
August 2023 by Don Fox
this is my go to stores!! any problem I have she always help me. I wish there are more stores like this. great experience as always
-
August 2023 by Tom Bridod
Sold us stuff that we really did not need. Metro however provides very good phone and customer service, depending on which store you're in.
-
August 2023 by nick tassiello
My son had a great time
-
August 2023 by Stella Karpodini
First of all, you see another review of mine? I don't answer anywhere. secondly, the lady on the phone is so rude that instead of sitting down to explain to a customer who is confused why he has to buy a mobile charger separately, she stands at a non-existent review that didn't happen and when she hangs up the phone 4 times in his face with the excuse that there is a customer in the store, and what are we, that is? a customer on the phone is not a customer for you? I answer that you are rude and condescending. Your job, madam, is to serve the customers and make sure they are happy, not to get angry with them and take out the tire you again them
-
July 2023 by Sarah J
BEST CUSTOMER SERVICE. RIYA WAS AMAZING AND SO KNOWLEDGEABLE. I CAME WITH A PROBLEM THAT OTHER CARRIER/STORE COULDN'T FIX.SHE KNEW EXCATLY WHAT TO DO AND FIX MY PHONE.SHE WAS ABLE TO WORKED FAST AND SET MY NEW LINE, TRANSFER ALL MY INFO TO MY NEW PHONE, PUT THE CASE, PUT THE SCREEN PROTECTOR, SHE WAS PROFESIONAL, CALM, NICE WITH EVERY CUSTOMERS THAT CAME WHILE I was there THANK YOU I RECOMMEND THIS STORE ON PARSON BLVD METROPCS
-
May 2023 by Jacob Y.
Lied to me that I can’t reactivate the number I originally got from them so that I can purchase a new package again. I also, found out they were charging me more then double the actual rate for the plan I was getting. I called directly to Metro PCS and they confirmed that I was charged way too much and I also reactivated my account for free. I get that it’s a business to run but charging me more then double is insane.
