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February 2024 by fatimah
I was literally followed around the store and deliberately talked trash of and the employee wasn't even hiding it! Literal racial profiling since I went to the front of the store and she ignored the massive crowd around the register!! unnecessarilly expensive and unwelcoming to non-EAs. Tesu x is just a block away & saves a lot of money.Edit: read reviews and honest to God if they're so worried about stealing maybe idk lower the unnecassarilly high prices!
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January 2024 by Kimberly Silva
When you enter they constantly follow you even if you are the only person at the store. Gets very uncomfortable knowing you have 3-4 people watching your every move while shopping. But they lost all the stars with their return policy. It’s very clear they buy cheap stuff and then jack up the price. Therefore when it comes to returns even though items are in prestige condition they will refuse to even exchange. I tried to return a pair of sandals after 10 days and they refused saying “it’s not fair to other customers”.Sandals were unused with all tags no wear or tear what difference does 3 days make?. I ended up leaving the sandals with them and walking out. They made their $20 but I am never buying at their store again. Shameless probably knowing they are cheap and overpriced I wouldn’t be surprised if they put them back on the shelf.
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December 2023 by Luz Lombo
Awesome place! Really cute stuff
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September 2023 by Elechain
Lots of cool stuff but the prices are high, that's likely why they're strict on you and make sure there's no stealing.. they even display stealers on the front of the store! But if you have money and want quality stationary, notebooks, and polishes, this is a good place
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September 2023 by Christina
This shop is very organized and they sell cute things. But their merchants are overpriced, even for a small thing. The second you answer you step into the shop, they follow and watched you around like you’re going to steal their merchants even though there’s a camera. Furthermore, they also don’t help you or show any good customer service if you are looking for anything. There are more cute things that to buy on Temu or Amazon.
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September 2023 by Lydia Huang
Nice items but uncomfortable atmosphere… I would definitely bring other people to this store just to share the awkward feeling. It can’t even be replicated at a haunted house. I don’t think they’re racist, I think they’re just mean to everyone ?
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August 2023 by Kazi S.
Nice selection of items (albeit overpriced), but the shopping experience is extremely uncomfortable. The moment we stepped foot, an employee was tailing us. Felt eyes on our backs the whole time. You could say it's because the staff were trying to be attentive and see if you needed help, but in all honesty, it felt like we were being racially profiled lol. I did not see the East Asian customers in the shop getting the same tailing and staring treatment. We went in hoping to buy something (and liked many of their items despite how overpriced they were) but the sheer discomfort of it all made us want to leave expeditiously. I caught one of the employees staring at us and looked at them and they kept staring back LOL. What a shame, would be so much more popular if they didn't treat customers like thieves and heathens smh
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July 2023 by Y W.
There's an employee tailing you throughout the entire time and it's very unnerving. Turned me off from purchasing anything. The selection is average. You can find similar stuff in other stores in Flushing.
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July 2023 by Haine Otomiya
They have so much cute stationary. Every time I come here, I have to fight with myself to not spend any more money than necessary because all of the cute items are so tempting to collect. Unfortunately though, a lot of these things are overpriced, which is a pretty big downside. You can probably find a lot of these things on temu or another discounted online shop. I will also say, staff here tend to have an attitude and a starting problem.
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July 2023 by Gaby M
Cute items, wide selections of pens, notebooks, stationary. It is a bit pricey. But YOU WILL BE FOLLOWED throughout the entire store. It's very uncomfortable. I even zipped up my pockets in front of a worker as soon as I walked in to MAKE THEM COMFORTABLE. But I was still followed around. This is their major fallback. Poor customer service. You will be followed around. I wish they could have a better loss prevention method than stalking customers
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June 2023 by Nikki F
I loved the set up of the store and the little baskets they give you to shop, I did not however like how I was being followed throughout my entire shopping trip. It made me uncomfortable, and I felt as if I couldn't browse peacefully. They may have a lost prevention issue going on in the store which would explain the close proximity of the staff following me around.
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May 2023 by Madison Durrani
I’m not sure how or why, but every time I come inside the store to shop, the employees will ALWAYS make it a thing to watch your every move as if you’re going to steal. They don’t even bother greeting as you come in, and that’s definitely not the right way to approach customers. Today, I barely took two steps in and a male employee said I could not be in the store because I had a drink in my hand. This isn’t an issue because previously the staff said I was able to leave my drink in the front while I shopped. I offered to leave it in a small corner that’s out of sight and out of the way but he immediately and rudely said I couldn’t do that. He basically said I could not even be in the store with that unless I threw it away or left it outside. I understand that certain businesses can establish particular rules, but if you’re going to do that, maybe create a designated area where people can leave their drinks and such while they have a look around. This person was not kind or helpful when speaking and seemed like he couldn’t care less about people wanting to shop around. Very bad experience and an example of why I will not be going back here. If you want bad customer experience, then this is your place. The one good thing I will say is the small boutique shop in the back of the store is VERY kind unlike the people in front.
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May 2023 by Jenny Yang
The store has a huge selection of Sanrio stuff like plushies, notebooks, keychains, etc. It is more expensive compared to other places but it has things that aren’t available anywhere else. The workers also looks at you the whole time you are in the store to make sure you aren’t stealing. This makes the shopping experience not as pleasant.
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May 2023 by Cats rcool
They don’t greet you at the door. I can definitely feel the awkward vibes from the staff and didn’t even feel like browsing around because of the uncomfortable atmosphere like others have described. Most of their products look like really cheap Chinese goods you can find on Amazon for half the price. I recommend Teso Life or Ebiso Life for quality Japanese goods.
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May 2023 by Madison
I’m not sure how or why, but every time I come inside the store to shop, the employees will ALWAYS make it a thing to watch your every move as if you’re going to steal. They don’t even bother greeting as you come in, and that’s definitely not the right way to approach customers. Today, I barely took two steps in and a male employee said I could not be in the store because I had a drink in my hand. This isn’t an issue because previously the staff said I was able to leave my drink in the front while I shopped. I offered to leave it in a small corner that’s out of sight and out of the way but he immediately and rudely said I couldn’t do that. He basically said I could not even be in the store with that unless I threw it away or left it outside. I understand that certain businesses can establish particular rules, but if you’re going to do that, maybe create a designated area where people can leave their drinks and such while they have a look around. This person was not kind or helpful when speaking and seemed like he couldn’t care less about people wanting to shop around. Very bad experience and an example of why I will not be going back here. If you want bad customer experience, then this is your place. The one good thing I will say is the small boutique shop in the back of the store is VERY kind unlike the people in front.
