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February 2024 by Laura Osorio
Very rude. I guess they don’t like money. If you want good customer service, don’t come here.
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February 2023 by Raashi Desai
I had a quick turnaround project and they helped me right away! The stuff I ordered looks awesome and they were very accommodating ☺️
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September 2022 by J S
This place is the worst, my own fault for not listening to the Yelp and Google reviews. I came in Friday to ask for the price of 10 items, 5 bathing suits and 5 bathing trunks for my fiancé and I, groomsmen and bride maids. First the old lady in front told us she can’t do it cus of the material, which are normal bathing suit material (poly) lol the younger gentleman that works in the hot print machine hears this and tells her that is not true and that he can do it, so we went home to work on our design. We came back today, the older guy that works there maybe the owner, tells us that he can’t do 2 designs! Only 1 because he refuses to set up the machine for 2 designs. So I guess he wants all the suits to say bridesmaids even for the guys trunks?!! Ridiculous. I guess they only do 1 design the whole day since god forbid they have 2 designs daily cus he will refuse to set up the machine for 2! They were rude, the reviews are right, they look messy and out of place. Both of the older people don’t know how to talk to customers, it sounds rude but maybe they should work in the back with the machines since they don’t know customer service. The older guy kept changing what he was saying, as if he wanted to probably ask for extra money for setting up again for a diff design. When we spoke with the younger guy and he quote us $10 per item.Just don’t come here, unless u are prepared to be as rude as them, maybe that will help with your experience. I’m taking my money somewhere else.
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September 2022 by Jennifer S.
This place is the worst, my own fault for not listening to the Yelp and Google reviews. I came in Friday to ask for the price of 10 items, 5 bathing suits and 5 bathing trunks for my fiancé and I, groomsmen and bride maids. First the old lady in front told us she can't do it cus of the material, which are normal bathing suit material (poly) lol the younger gentleman that works in the hot print machine hears this and tells her that is not true and that he can do it, so we went home to work on our design. We came back today, the older guy that works there maybe the owner, tells us that he can't do 2 designs! Only 1 because he refuses to set up the machine for 2 designs. So I guess he wants all the suits to say bridesmaids even for the guys trunks?!! Ridiculous. I guess they only do 1 design the whole day since god forbid they have 2 designs daily cus he will refuse to set up the machine for 2! They were rude, the reviews are right, they look messy and out of place. Both of the older people don't know how to talk to customers, it sounds rude but maybe they should work in the back with the machines since they don't know customer service. The older guy kept changing what he was saying, as if he wanted to probably ask for extra money for setting up again for a diff design. When we spoke with the younger guy and he quote us $10 per item. Just don't come here, unless u are prepared to be as rude as them, maybe that will help with your experience. I'm taking my money somewhere else.
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July 2022 by B. Starr
Absolutely disgusting customer service. I went there twice to try to get work done to see if the first experience I had was just a one-time thing. They barely acknowledge you when you walk in and expect you to acknowledge them. The workers are literally inside the store when you walk in working and smoking cigarettes and doing embroidery at the same time. If I can give this place zero Stars I would
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July 2021 by Dianne C.
Amazing work! I was rushing to personalize a gift And the staff was kind enough to help make it happen just in time. It was an elegant name stitch of a name and it came out fabulous. I would recommend them
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June 2021 by Lee Mackson
Very bad experience. They do not have manners.
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August 2020 by Carlos T.
Worst customer service ever , do not come here the lady at front have horrible attitude like shes doing you a favor , city should closed this bussines down for good
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June 2020 by Nazmul Khan
RUDE OLD OWNERS. No sense of customer service. Doesn’t know how to speak in a well manner to make new customers comfortable. Raciest white couple, no safety pro-cations for Covid 19. Over priced due to pandemic. This place needs to be shut down
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March 2020 by brian Asitimbay
I ordered one dozen of hats 3D embroidery, and I loved it.Amazing work very good quality.
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March 2020 by gary gattullo
When it comes to professional and courteous service the owners and staff at Pins&Needles Embroidery are way above the rest. From the simplest to the most complicated job, I know I can trust that they will get it right and deliver on time.
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March 2020 by Ismael Leon
Very happy with my orden. Good quality of printing and embroidery.
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March 2020 by Susan Peters
Great quality embroidery and printing. Hilda and David always do a great job. I have been working with them for over 10 years and they always go above and beyond to make sure everything is done on time and perfectly. It is great that they can fix the artwork right there on the premises. They have even printed and embroidered rush orders for me, even on holidays! Both of them have great knowledge and David is a perfectionist, always wanting the jobs to look perfect! They are booth very friendly and accommodating! A great place to work with. It is refreshing to finding a couple that has such dedication.
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March 2020 by Benjamin Hovsepian
If you need custom embroidered designs on your apparel you HAVE to visit this hidden gem.
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January 2020 by Claudiu Bran
Rude owner
