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August 2024 by Alice Dunatov
Truly a community bank. Wonderful people work there who are always willing to help.
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May 2024 by J
Ridgewood Savings Bank 2.5/5Their customer service is generally decent. Bankers tend to remember my name as well as my family. However I've encountered a major issue with their handling of check deposits that has been quite frustrating.Checks that I thought were deposited months ago were, in fact, not deposited at all, leading to a lot of confusion and issues with my finances. This has happened more than once, which is troubling and raises concerns about their reliability.On bank's mobile app, more specifically, the remote deposit feature, which allows you to take pictures of the front and back of checks for deposit, needs significant improvement. I’ve found that the checks I remotely deposit often don't go through, and there's no notification if a deposit is unsuccessful. This lack of feedback makes it difficult to trust that the app is handling my transactions correctly.If Ridgewood Bank is going to respond to this review, I would like someone from upper-level management to respond with a direct phone number so that we can discuss this issue in detail.
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March 2024 by Anna Wang
great customer service from staff, very affordable safe deposit boxes as well
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November 2023 by Hank Kaye
Terrible Bank. I am a senior citizen who had fraud in perpetuated in one of accounts. Despite numerous phone calls, one month later the bank has not credited my account. I have had to go to a food bank and have not had money to buy my medications. The reason is because of the asinine and totally incompetent Ridgewood Savings Bank employees and branch manager.
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October 2023 by H Fisher
At this branch everyone is super helpful and pleasant.Kathy Solero is very knowledgeable. I appreciate their competent service.
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September 2023 by Jenny Medina
Was so happy when I entered branch today to see a familiar face I hadn't seen in a while. Kathy Solero greeted me with a smile and always remembers me by name making my banking experience so personal. She is always able to meet my needs with efficiency and in a timely manner. I would suggest this branch to anyone in need of banking services.
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September 2023 by Evan Greenberg
Very happy I made the switch. Great BankEvery employee is helpful and friendly
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September 2023 by sheldon iskowitz
Callie, very nice knowledgeable and patient.Competent and personable
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August 2023 by Mary Jo Pernetti
Sebrina J Tulloch and Maria Mo we’re so helpful! They worked quickly to fix a fraud alert in my account. Kind friendly service!I’ve been going to this branch since I was a child. Highly recommend. !!!
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August 2023 by Maria Varoukas
Marria Mo was so helpful and professional and courteous. Thank you very much for your help and kindness. Love this bank !! The branch manager Sabrina was also overheard being very polite and helpful and patient with her colleagues. Very professional and nice to hear kindness among staff.
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August 2023 by Alfred Gallo
I would like to commend Ms. Callie Goldberg for her customer service. Ms. Goldberg always has a smile for her customers and is very efficient with my banking transactions. She always asks if there is anything else that I need when finishing up with the transactions. Ms. Goldberg is a credit to the Flushing branch.??
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July 2023 by Robert Marasco
The hospitality at the parsons blvd branch was exceptional to say the least csilla management Trainee was very helpful and knowledgeable in regards to obtaining a credit card I would recommend her in any management role this includes Maria mo who was also helpful and knowledgeable in helping me with my banking needs and lastly customer service is always the forefront of any hospitality in helping customers needs ......
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July 2023 by Tai Cheng Wu
Excellent services from Marria and Alix to help me open checking accounts. Highly recommended ?
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July 2023 by Shiao Mei Meng
Marria and Alix are both helpful in getting me a high CD rate.
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July 2023 by Kevin Solomons
Marria no was extremely helpful and provided a great customer experince
