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October 2023 by Nelly A.
recomend neither of these stores at all for any purchase very unreliable very unprofecional
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August 2023 by Kevin L.
Terrible Service and Rude Attitude at Home DepotI had an extremely unpleasant experience at Home Depot recently, where their service was deplorable. The staff members were lazy and unhelpful, and it felt like they didn't care about assisting customers, especially those of people descent. It was nearly impossible to find a single employee when I needed help locating an item, and always lack of products! I need go to the other store!The ordeal reached its peak when I attempted to return ten small items. I spent over an hour at the store, dealing with a young female service representative who showed absolutely no patience and seemed disinterested in processing my returns. She kept insisting that most of the items were not listed on my receipt, making it impossible to proceed with the return. Her unprofessional behavior was infuriating, and she left me waiting for nearly half an hour before leaving for the day, without even a basic acknowledgment. Please respect buyers!!!!!!!After waiting for an additional half-hour, a manager-level employee finally took over. However, to my disbelief, even the manager claimed to be unable to locate my products for the return. I provided them with clear exactly evidence from my receipt, but they simply refused to do their job.This entire experience has left a bitter taste in my mouth, and I can confidently say that I will not be returning to Home Depot at Flushing anytime soon. Their attitude towards customers, especially those of Chinese ethnicity, is appalling, and their lack of commitment to basic customer service is shocking. I sincerely hope they address these issues to avoid further disappointing their customers in the future.
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July 2023 by Doc O.
I am home Depot right now at 12:44pm / July 9th flushing queens. I have to purchase hundreds of dollars for tiles but can get any assistance from the sales associates. Everyone is hiding out in aisles or just outright sitting down and have the audacity to say just buy them online! I'm walking out of here now.... customer service sucks big ones!!
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July 2023 by Orange B.
Really bad, and consistently so. Can't tell you how many projects began with 'I'll use Home Depot' and ended with 'Whatever, forget it, way too hard' Can't get in touch, when I'm there I can't get help. It's ok cuz they're surrounded on all sides by other businesses that offer similar things I'm usually looking for. I don't think they give a damn one way or another, which is typical. Not good.
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December 2022 by Tooth T.
Very infuriating experience there on Saturday. Went there to purchase a Ryobi Tool on promotion which included a free tool. All the tools were locked on shelves near the Customer Service Area. There was no sales people around so I went to the service desk and was informed that I needed to find the employee with the key. There is only one and he works at the Hardware area. Why this person cannot be paged is beyond me. After several minutes of searching I found this person and told him what I wanted. He walked over to the shelves, instead of opening the six locks to get the tools this person just stood there and stared and read the promotional banner above the shelves. It took him 5 minutes. Then he proceeded to slowly open the six locks and retrieved the tools I wanted. but instead of handing them over to me he put them in a shopping cart behind him. He then slowly proceeded to put the six locks back on the shelves. At this point I asked if I could just take the tools and continue my shopping and the guy said no and continued putting the locks back on. I asked if I could skip watching him putting locks back on and just take the tools he said it was store policy that whatever he took out he must take them to the cashier even though I have not finished my shopping and if I didn't like it I can talk to management! Is this how Home Depot does business now and is this the way they treat the customers? You can buy these tools on line and shipping is included. At the very least go to a different location. This hardware guy with the key was simply discourteous and rude!
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July 2022 by George S.
Managers and employees need more training. Pro contractors get treated like garbage here. Can't even find parking since they allow solicitors to take up all the spots for years
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July 2022 by Jim L.
Too many DESTRUCTIVE items. 1. I always wrap their foam insulation around our AC for winter. This spring, tried to pull it off, but BLACK GLUE remained. Can't get it off. This has never happened. Clearly, it has been cheaped down, and we were not warned. 2. The mat in our vestibule will not come up. When I pull it, tufts and heavy glue remain attached to our floor. No warning about this either.
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June 2022 by Coco J.
Worst customer service ever, I don't understand the tone and attitude that they have. Gives you the type of feeling that they hate their job and customers.
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June 2022 by Leo L.
I come here to get a refund for 2 items, I have the receipt for both items and debit card I used and this racist Indian guy come telling me I need a ID to do a return. I've returned stuff before at various locations whenever needed and I've never needed a ID. I called the corporate number and they confirmed I should of only been required to have the receipt to get a refund and I'm able to get cash like I wanted if I paid with debit.
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May 2022 by Richard T.
Terrible customer service, can never find a sales associate for help when you need it.
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April 2022 by Avraam B.
The worst customer service. Don't think about leaving the parking lot for a minute you will get booted.
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April 2022 by Tony Tenace
Holy fak does this store and company suck! placed a $5k order on april 7th to be delivered by April 12th. the truck has showed up 3 times and the order is still half missing. what a fakking disaster. garbage store and employees there who can't count, answer the phone, pull an order or even fix a simple problem. never. ever. ever. again.
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March 2022 by B. C.
Wow this place is bad in terms of customer service. I asked Vonrick in hardware if they carried a particular screw that I was looking for and where would it be located if they had it? Vonrick looked at the screw and muttered, "Your best bet is to look in the aisle?". Are you serious??? I worked at Home Depot while in college (4 years), pointing to a location was never tolerated among our staff. I guess priorities have changed. I will never return here again.
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November 2021 by Kamran R.
The staff really are terrible.. They are lazy don't help the customers.. picking up and canceling orders takes 1-2 hours .. The staff are not trained properly...
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November 2021 by Tony X.
Can't expect much from the service from Home Depot but I just wish they were better people you know. But to speak on positive matters, refilling gas tanks at Home Depot is actually very convenient and cheap ($20) people should all know about this!
