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November 2023 by Samuel De Gannes III
Very friendly staff
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September 2023 by David Lucin
Terrible customer service, they kept me waiting, and then with a bad face gave me the information that the brochure said. Not a detailed information that I needed.
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September 2023 by nick vaknin
call about 7 times regard hitch installation.they put me on hold for 35 min each time and no one to talk to
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April 2023 by Philosophy BA
Reported to Better Business Bureau. We'll be tanking your stock until you apologize and correct the personnel. Inhumane. Barbaric. Just charge it to a card with no miles and dispute charges.Andre Lung, in a do-rag, showed up without notice in the evening, started hitting the car and windows, called cops cursing with his tow truck homey and threw everything onto the sidewalk, towed the van and alleged damages after he was paid about $2000. Now I know why everyone tries to urinate on their vehicles and walks their dogs around them. I think he actually still works there. Manager William Wolff III also thinks it's perfectly ok.
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December 2022 by Philosophy PhD, McLaren
Company is almost a monopoly and needs to be broken up. Probably racist. CEO William Wolff thinks it's good customer service to show up without warning after customers pay and have cursing tow-truck drivers like Andre Long threaten customers and hit the sides of the vehicle. Not even remotely worth of being called American quality. Upper management really needs to learn to smile and do customer service. However it seems they created a monopoly because there is little if any choice.
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November 2022 by Person Person
Company is almost a monopoly and needs to be broken up. Probably racist. CEO William Wolff thinks it's good customer service to show up without warning after customers pay and have cursing tow-truck drivers like Andre Long threaten customers and hit the sides of the vehicle. Not even remotely worth of being called American quality. Upper management really needs to learn to smile and do customer service. However it seems they created a monopoly because there is little if any choice.
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November 2022 by Wendy Ryan
Customer service was rude employee did not want to help
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August 2022 by Kimberly Johnson
Rented a uhaul for 1 day and was forced to pay for a fee for additional day to because they wouldn’t allow me to drop off at a different location the following morning, although when i made the reservation i chose a different location than pick up for drop off. On top of that, I was charged $385 because they gave me a weekly rental and didn’t explain that when i picked up the truck. I reserved for 1 day. I only needed it for 100 miles max. However they’re stating i drove 190 miles and I only drove from queens to Suffolk county. When I called back to clarify they told me $132 was a hold and when i called back a week later they said it wasn’t being held that was part of the charge which totaled out to $385. Might i add the staff were very unprofessional when I called.
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June 2022 by Luke Johnson
This uhual place has a crazy old buildings. Anyway, staff was professional and ncie.
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May 2022 by Ahmed Harfoush
Very bad experience never again this location
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February 2022 by Humberto Flores
Great service, first time I went there and everything went smoothly.
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January 2022 by konrad si
Had reservation for a trailer for a full day at 7:30 am.Waited in line for 1hr 15 min , after 15 min of verification was told trainer needs to be back at 1:30pm that same day beaches they rented it out at 3pm .Been renting U-Haul trailers for years at least 4-5 time per year and never was I so frustrated with the process
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January 2022 by Robert Preven
We WAITED 25 minutes to buy half a dozen boxesNOT HAPPY
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December 2021 by Zigton's Wizard
Good packing supplies. Staff were friendly, positive and loaded my car, since I am disabled. Thank you UHaul
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December 2021 by Thomas Lorenzo
Take pictures of the gas in the truck which I did they try to scam me and other people that where in there dececiptive practice
