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December 2025 by Ali Alsaedi
Worst costumer service , they got bad service and they rib you off don’t come here they didn’t even want give me an upgrade like they giving it to me for free am paying for it hellooooo……………….
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December 2025 by lisa barshay
I just had an amazing experience at SIXT out of LGA. I was traveling with my 86 year old dad and both the shuttle driver and the agent could not have been more helpful. Without me asking for assistance, both helped me with my dad who has issues walking. In addition, the agent explained everything clearly and answered all my questions. Because of the service I received, I will definitely use SIXT again. Thank you!
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December 2025 by Kwaku Ntoso
I would HIGHLY RECOMMEND that you take very detailed pictures and videos on your personal phone and not just upload them to the Sixt system when you pick up and drop off at Sixt and specifically this location. They tried to charge me with a BOGUS damage claim to the car AFTER I had already dropped off the car and closed out the receipt of $1,425 and they tried to charge a BOGUS additional cleaning fee of $150 when I brought the car back in pristine condition.
I will say the customer service when I called the company was pleasant and helpful and did take care of the charges so that was a saving grace. But I encourage the company to look into the specific employee practices at this location. It is shameful what they did and I hope they are not treating other customers similarly. If so, this location and the management their need to be written up. Terrible experience.
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December 2025 by Kri
ONLY LEAVING 1 STAR AS GOOGLE WILL NOT POST! I PREFER 0 STARS FROM MY LAST EXPERIENCE!!!
I usually have a positive experience renting from Sixt. As a valued customer who has rented from numerous locations and has always had a great experience at this branch with the team, I must say that my last experience on 12/2/2025 @ this location, was by far the WORST!!!! Michael T. is the most arrogant, unprofessional, and racial bigot I have ever encountered. He is not a good representation of the Sixt community. Michael intentionally tried to downsize my vehicle that I brought in for servicing. He did this because he didn’t like the price I was paying for a 5-series from the Washington location, as if it were his car personally. To make matters worse, he tried to persuade me to continue using the vehicle knowing it needed service. He knew that it would cause damage to the vehicle and that I would be held accountable. Michael refused to swap out my long-term rental vehicle for another 5-series because the other vehicle had tents. Only then did he tent the same vehicle to an individual who came in as a “walk-up sale.”I understand that Sixt is aiming to improve this branch, but Deanna and Toyin are great managers. Michael should shadow them to learn how to become more acclimated within his role, to be able to provide better customer service.
I am sure this will not be the last complaint regarding such poor customer service from this individual. DO BETTER, MICHAEL!!!
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December 2025 by Alexander Heppenheimer
My wife went to rent a vehicle at this location, and it turned out that the vehicle they had planned for us wasn’t available. The manager, Michelle, was extremely helpful and took quite some time to find the right vehicle and get her on her way. Thank you!
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November 2025 by Artur Niemczyk
Great service every time I am there!
I am always on the lookout for some specialty vehicles, and this location never disappoints. Cars are new, nicely specced, and in a tip-top condition.
I will definitely be coming back!
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November 2025 by S C
I needed a vehicle desperately when a close relative of mine in Maryland fell very ill. Not to go into too many details, but I was told by another relative that he might pass within 24 hours so it was urgent that I made it to Baltimore ASAP. It was the later in the day (6pm) and most car rental places had just closed, I couldn't afford a flight, Amtrak didn't have any trains leaving for several more hours and there were no buses leaving for Maryland for a few hours as well. I was quite relieved when I found out that SIXT at LGA was open until. midnight. I went with SIXT over the other rental car places such as Enterprise or Avis because SIXT had way lower prices ($49 + tax for a standard sedan compared to Enterprise $109+tax for the same car) and because of the lower security deposit ($200 compared to Enterprises $600). I made the reservation (I picked pay at pickup thank God) while on the subway and read the policy to make sure I could use my VISA card because I don't have a traditional bank for personal reasons I bank using an online banking service called Current which provides Debit and Credit Cards. The policy stated that all Visa and MasterCards were accepted at all locations. To my surprise when I arrived at the location. I was told that they do not accept prepaid banking cards. However, current is a prepaid card and even says credit card on the card. The only solution the supervisor, whose name I forgot to get because I was so upset in the moment, explained the policy to me and a very condescending tone as if I was a child. I don't remember her name, but she was a Hispanic woman working the weekday p.m. shift. I was left being stupid and hopeless to see my relative in their final hours. I was forced to have to book a greyhound which didn't leave until 11:00 p.m. And I did not arrive in Baltimore until around 6:00 a.m. in the morning and by then my relatives had already passed. So thank you poor Robbing me of my final moments with a loved one.
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November 2025 by David S
I recently rented a BMW X5-type car with Sixt. Overall, I had a good experience. While they did not have the specific model available, they reached out in advance and made every effort to get me into an equivalent model. I have to compliment Zedine, who did an outstanding job helping me out. I ended up with a satisfactory solution. My only minor gripe is that the person I spoke with at the counter was not informed by the person I spoke with over email in advance of the changes made, so there was a bit of back and forth, and it took longer to pick up the car. But overall, just a minor point, as the ultimate solution was fully satisfactory. The team is friendly and very helpful, and the car I got was in excellent shape and exactly what I wanted. I highly recommend this location.
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November 2025 by Andrea Oldenburg
I've rented from many different companies before, and so far, this has been the best experience. The car quality is excellent, and the customer service was outstanding. Leslie was friendly and extremely helpful; she actually helped me get the Rav4 I wanted, even though the app didn’t offer that option.
I highly recommend, and I hope everyone has the opportunity to be assisted by Leslie.
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November 2025 by Margaret Rucker
Everyone was kind & helpful. They explained where the gears were and the gas tank.
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November 2025 by Sarai Neff
Friendly staff and fair with their policy so if you're going to be late, better call this company. Otherwise the car you thought you rented it you won't get which is fair. We got a really cool minivan. Never had a minivan but they hooked it up. Thank you!
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November 2025 by Taisha Mosley
I prepaid for my car to pick up on Tuesday Nov 11, at the LGA location. When I went to pickup the car up. I was told because my license had a different address then where I lived I wasn’t able to rent. I brought proof of my new address, then I was told because it was a debit card. I have credit card so that wasn’t a problem. Still no car. Return my money.
Today is Nov 14 I was checking my account n I still didn’t see my money returned to my account. If I didn’t call customer service the account was never closed. Unacceptable. The worst
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November 2025 by Ivo Wilhelm
Avoid renting here — serious concerns about billing practices.
Six weeks after returning my rental, I unexpectedly received a toll charge, even though I did not use any toll roads during my trip. My attempts to clarify the issue via email went unanswered, and the amount was charged to my credit card without explanation.
According to the rental return protocol, the timestamp of the alleged toll was recorded just five minutes before the vehicle was handed back. At that time, I was already on the lot unloading the car and waiting for the return inspection, making the charge highly questionable.
Additionally, be aware that this Sixt station is quite small and not located near the airport terminal. Reaching it requires taking a shuttle bus, which adds extra time and inconvenience.
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November 2025 by Ruggero Rusconi
I rented a BMW 5 Series yesterday, paying around $1,100 for 13 days. The next morning, the car already had issues with the tires, and the cabin had a very strong onion smell, making it almost unusable. It was replaced with a BMW X1 which, after just half an hour of driving, developed an engine problem. Then I was given a Mercedes GLA — without a single apology or any gesture of courtesy — and it also seemed to be a lower category vehicle compared to the X1.
What disappointed me even more was the attitude of the staff. Instead of showing any understanding for the situation, they seemed irritated and almost angry with me, as if the car problems were somehow my fault.
Over the past two years, I’ve spent around €10,000 renting cars with Sixt (including XM3, X7, and others), so I believe I should be considered a loyal customer. I’ve always trusted the brand and recommended it to many people, but this time I didn’t feel treated with the care and respect that a loyal customer deserves. On top of that, I lost an entire day of my trip because of all these issues.
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November 2025 by Jonathan Kraft
Stock here was super helpful, and easy to work with. Especially the checking guy was cool. Wish I knew his name, but he had a smile and good customer service despite the rain coming down.
