Ann Taylor Factory Store in Forest Hills is highly praised for its excellent customer service and helpful staff. Customers frequently mention staff members like Ronnie, Lisa, Natalie, Linda, and Fran, highlighting their professionalism, kindness, and patience. Ronnie is consistently recognized for her willingness to assist with styles and sizes, making shopping easier and more comfortable. Lisa and Linda create a warm, respectful environment, providing personalized advice that boosts confidence and ensures a positive experience. Natalie is described as knowledgeable, funny, and helpful, making large purchases smoother. Fran stands out for her exceptional patience and expertise, especially for customers who are indecisive or unfamiliar with business attire. She offers tailored advice on fit, style, and sizing, helping customers find clothes that fit well and feel comfortable. Many shoppers appreciate the friendly atmosphere and the staff’s ability to make shopping less stressful, even for those who dislike shopping or feel anxious. Overall, the store provides a welcoming environment with staff who go above and beyond to help customers find clothing that suits their needs and makes them feel confident. This commitment to personalized service and customer satisfaction makes Ann Taylor Factory Store a favored shopping destination.
Stecey P. was so sweet and patient with me. I was at the register when I realized that I had the wrong size. She swiftly went to the back to change it for me. Thank you Stecey!
May 2026
RONNIE from the Austin street location is one of the most helpful associates in this store. She helped my mother with all of the dresses she tried on and has very good customer service skills , also super friendly ! You guys should be happy to have her as your team member . Definitely recommend this location.
December 2024
I never leave reviews but have never hada bad experience at this store. The staff are super helpful. On my last visit I was helped by Ronnie and Lisa and they went above and beyond to help me.
