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August 2023 by Kalpa Taru
The icecream was great- coconut nutty icecream. Tasted the pistachio-almond as well and was good. The place could be cleaner. The lady at the counter was in no mood for customer service- had to wait and call her twice to serve me.
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June 2023 by Ji In Park
Store hours mean nothing to them. They close whenever they wish and refuse customers 1.5 hours before their posted closing time. Horrible customer service.
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March 2023 by Jeff G.
I don't understand this place. They are understaffed and disorganized. We went in today to try the Chick'n& Waffles ice cream. They have had a sign in front for weeks "Say hello to March's Flavor of the Month: Chick'n& Waffles." Well we went in and wanted to but some of this odd flavored ice cream. That is where things went south. The store is split up into two sides. Dunkin on one side and Baskin Robbins on the other. We lined up on the Baskin side and waited, we waited some more. While waiting we figured our kids could pick their flavors. First mistake. Out of all of the flavors maybe 3 of them had labels on the glass to tell you what they were. Back to the waiting. No one came over after a few minutes. My wife went to wait in the Dunkin line to see if that was the secret to getting served. Eventually someone showed up to help us out.First thing first we asked to try the Chick'n& Waffles ice cream. He told us oh we haven't gotten it yet. It is March 26 and they haven't gotten the flavor of the month?! Ok well at least now we can ask him what flavors they have so the kid's can try something. Nope he had no clue what any of the ice creams were. NO CLUE. My daughter asked for a scoop of rocky road. His response which one is that? We had to show him which one was rocky road. He scooped it and gave it to her. We noticed that somehow in the ice cream there was a giant hair. He had his head covered so it wasn't his, it was deep in the scoop hanging out the top. Gross. We all ordered our scoops taking guesses as to what we were about to have since most items weren't labeled. After getting our ice cream we had to ask for spoons because those weren't given to us. Ok we got our ice cream we went to pay and he said oh you need to go back into the Dunkin line to pay. The line was 3-4 people deep and there was one person doing the cash register. We sent our group outside and waited to pay. We ate our ice cream in line and by the time it was our turn to pay our ice cream was eaten. I estimate it took at least 20 minutes for 8 of us to get ice cream and pay. Ridiculous. I can promise I will not go to that Baskin Robbins ever again. What a waste of time.
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March 2023 by Amir Elias
They didn’t have the jelly to write on their ice cream cakes ….Plus the garbage everywhere on the floor .
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February 2023 by Dave
No organization. We paid at a different counter than we were served, and this led to a charge for an out of stock topping. Get it together
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February 2022 by S S.
Don't ever get their ice cream cakes. There is actually no cake but the description says it does. Only ice cream +some frosting. Waste of money. My 6 year old was disappointed to see no cake. This is the first and the last time I'll get from BR.
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January 2022 by Adair Caicedo
Lady Gave me a large milkshake that I ordered. Super amazing . Lasted me a while, to add on stayed very cold , Suggest you come here if you in this area . Won’t regret it
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June 2021 by Lg G3
I bought a milkshake from this place and never again. Was more of a milk with water. Wild not recommend this place for anything.
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January 2021 by Fabulousfhg
Stop by for a nice ice cream treat. So many flavours -it is tough to choose. Take some home for later
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September 2020 by James Neeley
Luckily we hit it at a short line time. Go around 1 PM., all other times we went by line was down the block.The ice cream was delish
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March 2020 by J. Lawrence N.
I grew up LOVING Baskin Robbins. They were as much a part of my childhood as anything. Back then you could go to a B&R and there really would be 31 flavors and the people behind the counter cared about customer service. Today, as proved by this location, Baskin Robbin's are thrown in as an afterthought in Dunkin Doughnut stores, often manned by some franchise owner and counter folk that couldn't care less about whether you wanted a doughnut or a scoop of whatever 10 flavors they might be offering that day. As stores go, it's clean and spacious. As customer service goes, it's what has become typical of these places. Careful when ordering the hand packed quarts, they often don't fill it past the 3/4 mark and couldn't care less about your satisfaction.
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February 2020 by R L.
Like most Baskins this one shares a space with Dunkin Donuts as well. It's a corner store so it's decent sized. There are probably just under a dozen tables with seats here as well. It's been here for years and I'll make it a point to stop in for Ice Cream when I can and when I'm in the area. The service is usually pretty good here depending on how busy it is I guess.
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November 2019 by Benjamin F.
Good icecream and very nice service. They let us try lots of flavors and gave recommendations. Plenty of seating and there is a bathroom.
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August 2019 by kev g
I went there at 9pm on Saturday, July 6.
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July 2019 by Pacita G.
I went there at 9pm on Saturday, July 6. I ordered 2 Qts of Tax Crunch ice cream from the lady attending to me This is a picture of 1 of the 2 Qts I received. The 2nd Qt was about the same. Both had lots of space around and lots of air under since it wasn't packed in making both Qts very light. Way back in the day it was nice when you ordered a Qt at Baskin & Robbins and they would weight it to show it didnt have a lot of air.
