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February 2025 by David Iosifovich Isakov
Chase sucks. They are a scam to deposit funds and not be able to use your own funds. They don’t let you send wires from your account even after multiple verifications by their representatives, causing loss of business.
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January 2025 by Caroline Caldwell
The two people we dealt with were nasty. My friend had money stolen from his account. They kept telling him that he took it himself.
The young man in the lobby was delightful. They should promote him. I think his name is Jaden. R.
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November 2024 by Deep Singh
They need to answer their phones. No excuse for that
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November 2024 by Matthew Aguilar
This area is highly populated for this bank to have 5 ATMS in total. The ones outside are very unsafe and anyone can get robbed
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May 2024 by Eilin Paredes Bernal
Very good service, this chase bank is the best Thank you Sebastián Nieto B answered all my questions, it is the best ?
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April 2024 by Loretta Rodriguez
This is the best Chase Bank I’ve ever been to. The customer service is immaculate! Vanessa is the best and so sweet
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January 2024 by Zack Sinanovic
Good service,
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December 2023 by Larissa Abate
Double check your documents when going in for an appointment to update name changes (which must be done in person). I had a very bad experience with Chase in FiDi, trying to update name change (provided documents, then nothing happened). Which led me to come in to this branch - so now a 2nd time in person to escalate this request. The woman at this branch was poking about my private accounts and closed accounts and commenting /questioning me about it. That's...not your job. Your job is to take my paperwork and get this name change done. Wasn't done. Still old name on my statements. Called Chase and trying to escalate it because I am being told I have to go in to correct name, which, I did twice. Keep your eye and follow up because the chase reps at the desks that you have to make appt with - do not do their job.
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November 2023 by Franklin Jaramillo
I work over at Tacombi, a Taqueria in the area and I am at this branch everyday.I felt the need to express my utmost satisfaction and gratitude for the exceptional customer service I consistently receive at this branch. The outstanding service provided by the dedicated team of tellers has truly made my banking experience a delightful one.In particular, I would like to commend Carolyne, Stephanie, Marjana, and Vanessa for their exemplary professionalism and warmth. Each encounter with them has been characterized by efficiency, kindness, and a genuine commitment to ensuring a positive customer experience.It's not just about the transactions; it's the personal touch that these individuals bring to their roles. They make me feel valued as a customer, turning routine visits into positive experiences. Their dedication to building relationships with customers is truly noteworthy.I believe that exceptional customer service deserves recognition, and I wanted to take a moment to acknowledge the outstanding efforts of Carolyne, Stephanie, Marjana, and Vanessa. Their commitment to providing top-notch service has not gone unnoticed, and they are a true asset to the Forest Hills branch.Thank you for fostering a customer-centric environment that sets your branch apart.
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October 2023 by Alvaro Egas
Excellent service. Always outstanding.
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October 2023 by Symone S.
Please be aware of the Senior Branch Manager ROXANNA PORTER! A week before rent is due, I walked into the Chase bank at 107-36 71st Ave Forest Hills, NY 11375-4725 to withdraw my rent funds in the form of a Money Order. My transaction started off normal and escalated when the teller whispered out that she doesn't feel comfortable assist me with my withdrawn and if I can wait for the Manager to come and verify my account. As I waited for over 25 minutes for the Manager to acknowledge me (now 43 mins waiting in the branch) Miss ROXANNA PORTER, asked me to verify not my current address on file but ALL my address to access my account after I already authenticate myself with my DL, Passport and account pin code. I felt more comfortable providing all my personal information to her inside a Bankers cubicle. After my request to do so, Miss Porter, leaned towards the teller window while using body language aggressively yelled that she would not be doing my transactions in front of several Chase customer who was waiting in the line for assistance (this branch only had one teller window open). There is more and it's all recorded! I have submitted a complaint to Chase, BBB and also the Consumer Financial Protection Bureau. Hopefully no other banker experiences this type of treatment.
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September 2023 by Takhmina Ulmasova
Bank employees are very polite!!!
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August 2023 by Ermir Pjetri
This branch never answers their phone. Customer service is the worst.
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June 2023 by mersid kadribasic
Disaster
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June 2023 by Noemi Hamilton
Accessible
