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December 2024 by denise falcone
Sloppy, looks dirty, the staff is young and most are nice but it’s atmosphere is unpleasant … far from what a shop of beauty products should look like.
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November 2024 by J G
Had a worker from hell help me out - named Sharkar.
I asked for help to find a foundation. He kept walking away to get a sponge on other side of store. Each trip he disappeared for 10-15 min. Wasted 45 min for him to look for two sponges. Also did not sanitize before putting on my skin.
Than when asking for a color tell me I don’t know which one do you think you will like. If I knew I would have bought it and not wasted 45 min.
Finally he comes back with 2 sponges - he tells me he going on a break and someone else will help me and leaves.
Sephora your staff is downgrading.
However super shoutout to the girl is glasses and Taylor who were excellent and helped me find perfect shade.
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October 2024 by Kary Sartan
This one is nice for quick stuff. They don’t carry a lot of products tho.
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October 2024 by Badass Dame
The most toxic place ! Don't shop where you can't breathe actual air. The undertrained makeup artists that just push more harmful chemicals to make a commission. Disgusting!
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August 2024 by Jason Geier
Very if not at all selection for men cologne
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August 2024 by Vanessa Benjamin
This Sephora on Austin street is the worst sephora I’ve been too, this was my first time going to this location and when I tell you the workers are in there own world they are in there own world no one asks do you need help!!!! I saw one employee point in a direction for a young lady to find something not even walking her over to help find what she needs. All the Sephora’s I’ve been too has been great and the employees are very nice and helpful this location lacks helping customers and being attentive I will never go back to this location it’s TRASH
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June 2024 by Ranshitha Devendran
I don’t intend on ever going to this Sephora again. I went into the store hoping to get some makeup guidance on a Tuesday evening. I can’t tell if it was crazy busy, if the employees only helped super assertive people, or if the employees just didn’t care but after 10-15 minutes to try and get help, I gave up. In that 10-15 minutes, I had the associate that was helping me sniped from me twice by more assertive customers, another associate walk past me a few times and look through me/ignore me as I was standing there lost and trying to ask for help, and another associate being taken away to chit chat with employees who were not working. Hands down the worst customer service I’ve seen at a branch, though I suppose part of this could be due to staffing issues. Thankfully the Queens Center Sephora is nothing like this.
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June 2024 by luvlyeva05 luvlyeva05
Small but has all the essentials! Great staff, super clean and in a great location!
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June 2024 by Raye G
First, I must tell you guys that Erica is amazing!!!! I visited Sephora to be shade match and she match me perfectly to a liquid foundation. She was very informative and made me confident in the purchases I made.
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May 2024 by Nazaha Ahmed
not one employee bothered to ask if i needed help or greeted me
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May 2024 by FullFiguredGOfigure Mwah
My daughter birthday was on May ,15,2024 I booked a hour long make up session for her ,originally at sky view mall. Sky view informed me of their MUA canceling last minute. Sephora called me on 05/14 ,a day before my daughter’s bday to cancel.
I couldn’t believe what I were hearing , I’m like only one MUA for the location? So of course they said I could try forest hills. , forest hills Isn’t close like sky view mall is ,but since I had a ride
( thank goodness) I could do the forest hills location ,I booked for 2:00!
05/15 I get a call from Sephora , the MUA , she asks me can I come in early because
“ she has a 3 o clock appointment.. I were confused ,I had a 2:00 appointment for one hour, she would be ready at 3 for her 3 o clock . I informed her this wasn’t the location I originally booked with , and probably couldn’t make it any earlier than the time I booked at 2:00.
Despite the location change ,my ride ended up getting us to Sephora 8 mins before my appointment, I arrived about 1:52 pm to start my daughter’s makeup .. the MUA ask could we come in early only to start 3mins LATE at 2:03 pm ! I’m like whaaat?
So come in early so you can start 3 mins late ?
Ok .
I pulled up an inspired looked for ms .Begam with google ,What I wanted wasn’t anything major , wouldn’t take one hour for the inspired look ,mostly glitter eyelids , not full on foundation glam look , my daughter was turning 16 and didn’t need anything to Cakey or extra or extreme. when I showed Taniya the inspo she immediately shot it down
“I don’t have any glitter shadow“,
Like huh. ? I live in Sephora , they definitely have glitter shadows ! I’ve never even heard of a make up store with No glitter platte, so I suggested
“Stilla “ , good brand for a glitter look .
she then magically found some glitter shadow, She then told me the look I wanted would be for a 90 min booking which is a another LIE , doesn’t take 90 mins to put glitter on lids , mascara and eyebrows , I get the impression she didn’t want to do it , she informed me it were her day off and she had to come in , she had a attitude clearly . I informed her this wasn’t the location I wanted or booked with, so it made the both of us !
Taniya finished my baby’s makeup and it were alright .., I had makeup done at bay terrace a few months back and I were overly satisfied , my daughter look nice in a rushed way she didn’t get the full make up artist experience, Her face were kinda flat not much detail put into the art , she actually finished the makeup at 2:51 which is funny because she said I needed 90 mins, but she didn’t even take the full one hour out of her session, so you stared at 2:03 ended at 2:51 yet , I need more time? whatever !
The MUA demeanor was off putting , cold and rushy, I was scared to ask her anything ,she didn’t inform my daughter on what products she were using , nothing ! just nasty work !
I ended up still tipping the MUA ,my sister asked me WHY did I tip her ? she picked up on Taniya attitude and said she felt uncomfortable with it . if Make up isn’t her passion she should stop doing it , I can also do makeup . I booked for my daughter to have the “ professional “ celebrity feel good experience,so I booked with Sephora . I could have went somewhere else or did it myself if their make up artist don’t like doing make up , I know MAC does make up and my sister suggested them for next year . I’ve had make up done and this by far was the worst experience from the beginning ,them canceling on me at flushing . Taniya and her nasty work of an attitude doing my baby sweet 16 make up ! Either way will NEVER book here if I ever decide to recommend Sephora again for anyone bday .. later on her eyelid glitter started peeling .. she didn’t tell me what setting spray she used , after a few hours makeup should still have been intact ., if she’d ask me what I Perferred instead of doing whatever she felt like I would have suggested urban decay ..
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May 2024 by Erick Hernandez
I don't have photos but I deliver and I have had to go look for products, I know they are makeup and perfumes they must be very good because they ask for a lot and it is always full and there is very good treatment from the staff that works there
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May 2024 by Lisa s
Its a nice sephora, pretty small but still good n neat. Lines do get long.
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May 2024 by J O
Paola and Camilla were absolutely amazing!
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April 2024 by Anita Mohammed
Was ok didn't get the help I need
