The Fort Drum Exchange is described as one of the last guaranteed benefits for Soldiers, offering fair and reasonable prices. It is consistently noted as a very clean, orderly, and well-stocked store. The facility is diverse and fully connected indoors, encompassing everything from a PX and clothing sales to a commissary, Starbucks, and car rentals. It is seen as a great contribution to a well-managed base. Some criticisms include the food court, which offers little selection beyond Panda Express and Subway, and can have outrageous lines during lunch hours. A common complaint involves the self-checkout, where customers are frequently asked for military ID and which does not accept cash, requiring a trip to customer service. Despite these faults, many find it an exceptional facility with a decent variety of goods.
