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November 2023 by Sean-Paul Aitken
Colton was able to get me in 2 days ahead of my appointment! That was awesome because I was likely not going to drive home for thanksgiving w/ how bad my tires were. He also got me a better set of tires than I had picked out online, for the same cost! 5 stars
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November 2023 by Samantha Phelps
Took my husbands car to get some standard work done. New brake, oil change and then they said it needed a speed sensor wire fixed. All in all cost $1020. Within 2 days the check engine light came on again. I called and now all of a sudden I need a new battery but they can’t event guarantee that will fix the check engine light. Just that alone I was quoted an additional $350 when they couldn’t even guarantee to fix it. I am not having to find another car repair shop to try to fix everything AFTER spending over $1000.
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October 2023 by Michael Hull
Nicholas S and the service at this store are great. My car’s had a whole variety of issues pop up after sitting for several months during School and every time I’m back they handle my issues with consummate professionalism, fair pricing, and quick return times, including today. Highly recommend their work.
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October 2023 by Brandon Wright
Nicholas S. the assistant manager at good year tire on fort drum is the one best men in the business for the job. He is very knowledgeable and does excellent work. I couldn’t ask for a better service tech to work on my car. Definitely would recommend going to see him.
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October 2023 by Bradley Keith Joffrion
This is the BEST place to take your vehicle not only is it clean and organized but the customer service I received from Nick & Colton at the front desk was beyond phenomenal. You just don’t get service like this anymore.-Thank you guys!much appreciated.
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September 2023 by Andrew Zettlemoyer
Incredible service and assistance! Nick was absolutely phenomenal at getting us taken care of and on our way! I was absolutely astonished and impressed by the willingness to work within our budget and provide a fast turn around time getting us back on the road! Not only did the staff deliver but went above and beyond in accommodating our needs!
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September 2023 by Emily Tunon
Nicholas Spicer has helped me on so many occasions. He’s a great guy and really works with you to help and get your car fixed! I’m grateful for this team here on fort drum. Working hard to make sure my car is safe for me and my family.
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September 2023 by Mojaino
Very fast service. Brought my vehicle in to get brakes done in the afternoon and it was ready for pickup the same day. Mr. Sam was very respectful and answered all my questions patiently. Thank you!
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September 2023 by Faith Johnson
Received excellent service/results, as well as excellent customer service. Would recommend asking for “Nick” if he’s available, as he was a delight to work with and did an excellent job! But, the entire team seemed to work together to provide an overall great experience to everyone. Would highly recommend this team for any automotive services.
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September 2023 by Whitnee Childs
Nick at the FT Drum location is awesome. He went above and beyond with his customer service to correct an error in communication. He truly cares about the customer's experience, satisfaction and quality of work.Thank you, Nick!
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August 2023 by Seth Chiaro Productions
Nicholas Spicer, the Assistant Service Manager, was awesome. I blew a tire on my travel trailer while heading to Drum. Nick was able to help me and get me what I needed. He and his crew were life savers for me! Great job, everyone, and thanks again!
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August 2023 by fran m
Called Goodyear on Fort Drum when my son blew a tire. Was able to get me in right away. Answered all of my questions. Nicholas provided outstanding customer service!
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July 2023 by Louis Santoni
This Goodyear location is excellent. We travel full time with our travel trailer and it was time to get new tires on the truck. I contacted the store a week before our arrival and spoke with Nick We discussed the tires and made my selection. Nick ordered them. I had a 8 am appointment and they were prompt and professional at check in. they changed the tires and did a front end alignment in 2 hours while I waited. The service and cost was excellent.It does require you to have base access to use this location but I highly recommend them for outstanding service.I would use this location again if in the area.
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July 2023 by Samantha Rosales
Nicholas took care of us and our sweet car Betsy all morning! They didn’t have the tires we needed in stock, but he was able to call the Watertown location and get them delivered to the Fort Drum location and installed on our car. He was very kind due to not having them in stock and did not charge us for installation of the tires!
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July 2023 by Tasha Nelson
Had an 8am appointment for an oil change. Nick was very helpful with my options and I never felt pressured. The waiting area was clean and my car was ready before the hour was up. Super professional service from Goodyear on Fort Drum. Thank you
