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January 2024 by Dawn Vieta
my deliverys are on time
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December 2023 by Robert Smith
Everything went very smooth and professionally.
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November 2023 by David Morris
Purchased a gas fireplace from them a few years back that needs service - and they refused unless I became a 'customer', even though I have ZERO need for their fuel. A HORRIBLE biz practice. This customer is lost for life and the word will spread.
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November 2023 by Tash Nelson
The lady I talked with was very nice and patient, as a first time home owner who knows nothing about oil she educated me and I was grateful, within a week I had oil
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August 2023 by Siobhan Wright
Horrible customer service. We fell into this company after buying our house because the tank was here. Shortly after we bought the house, a technician came out to introduce himself- he was nice. I signed something saying we were taking over the account for the house. I asked him to show me how to use the propane. Long story short: it never worked, even when he tried to help. He recommended something but to then call if it didn't work. Well, his recommendation did not work. I called repeatedly over past year to have a technician come out again. Every time I called: they said I had to sign something first that they would then email me. I never received any email forms and they never sent anyone to our house. Now they've removed the tank from our house (note that I paid for a full tank 2 months ago without ever having used propane once since we have lived here). They never let us know that they would be removing it but they did finally send me an email after the fact to let me know that it was removed. I am just shocked that after a year of telling me I would receive an email, I finally did. Please avoid this company if you have any say in the matter. I feel like this was a drawn out scam.
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August 2023 by Reed & Patricia Hart
please please please! Have your drivers equipped with better GPS info. To open our gate and proceed on a steep gravel road fraught with tip over hazards in a 2000 gallon propane grenade is troubling in the least!
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April 2023 by Adam Sharpe
So we signed a contract this year when we bought our new house in Corinth New york. Our only option was Suburban propane since the tanks were already there and having dealt with them a few times I am not overly fond of the added on fees. There was one invoice where they tried to double bill us and after a couple months we realized that we had paid double for one of our fuel shipments and only after complaining about it did they fix it. We requested a fuel delivery almost 6 days ago now and still have yet to get it. They told us we could not order extra fuel unless we were below 20% and now we are under 10% and the lady my wife spoke to said there's nothing else she can do. But if we run out, call for an emergency fill. Hands down the worst fuel company I've dealt with. Use Vadnais!
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March 2023 by Zachary Reynolds
Have been a completely satisfied customer since 2019. We are the farthest in their district all the way up in Broadalbin NY and we have never experienced one problem.
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March 2023 by sabrina carpenter
Terrible experience terrible customer service, would not recommend.
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February 2023 by William Dumont
Started buying from suburban, due to price. After a couple years, the company started charging rent on tanks, we used to use 150 gallons or more a year. We used it for hot water, cooking,, clothes dryer,, and heat.. Then when propane prices got high, we purchased an " on demand hot water heater". Then we bought a woodstove, ( we owned 35 acres, with alot of Elm trees that were, killed by Elms disease). So my usage dropped to about 100 gallons a yr. In 2016, we started going south, for the winter. So again usage dropped. (30-45 gals a yr) Each time my usage dropped,, My price per gallon, went up, Drastically. Then Suburban decided to require, me to take a delivery, each yr. I called the office, to see how I could get my cost down, but they, were unwilling to work with me. Last yr, I got my required delivery, at just shy of $6 a gallon, + delivery fee+ hasmat fee+ fuel adjustment fee= $6 + per gallon.( other dealers were charging, just over $2 a gal) This year, Suburban propane, started charging a minimum fee. No rhyme or reason for how its figured.. (i was told by a Suburban representative, the fee was over $150). I was told the price per gallon was$7 a gallon. (Locally advertised at $2.39-2.59 gal, if I owned my own tank)So I called around, and found i could buy my own tank, for around $900-1000, with regulators. If Suburban came and delivered to me, and put the 150 gallons, in to fill my tanks, it would cost me over, $1050.I decided that I would buy my own tank. I called around for prices. When all was done, I called Surburban, to get my tanks picked up, before I had to pay the minimum fee. I was then told, that Suburban didn't want to loose a "good, long time customer" and that they would deliver propane to me, since I owned my own tanks, for $1.99 a gallon, + delivery. +Hazmat+ 140 leaktest, and whatever else they charge. When all was said & done, I went with another dealer, who would deliver, for $2.39, $59 leak test, .with no other fees.A Suburban tech came & picked up my tanks. He was very professional, polite, and quick.
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February 2023 by David Zack
Suburban Propane is a great company to deal with, Easy to contact. They go the extra mile to make sure you are taken care of. Everyone I have dealt with is friendly and professional. A+
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February 2023 by Michael DiZoglio
Excellent and prompt professional service.
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February 2023 by Joliene Secor
Pricing is nowhere near national average or state average or even Regional average and when you call them out on it they miraculously come up with wiggle room so you won't drop the company! Will be looking into other providers in my area!
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February 2023 by Mark Millington
It was a pleasure talking with the very nice office staff. True professionals all the way through the process! Thank you so much!
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February 2023 by Ken Clark
The people we deal with (Rebecca in the office/Eric the field rep who came to this house) have been excellent. They are professional, polite & answered all our questions. A great experience. Would recommend Suburban to anybody if this is the kind of people they hire.
