Franklin Square Pharmacy is a neighborhood pharmacy known for its friendly and professional service. Customers appreciate the personal attention and assistance they receive when visiting, with staff often going the extra mile to help with prescriptions and advice. Many have enjoyed using the pharmacy for over 40 years, valuing the familiarity and the pharmacists' knowledge of their needs. However, recent changes have affected the experience. Ownership changed around April or May 2024, and some customers feel that the quality of service has declined since then. There are concerns about new policies, such as being asked to pay cash for prescriptions when Medicare rules do not require it, leading to frustration and some customers moving on. Despite these issues, some still praise the pharmacy for its professionalism and the personal touch that sets it apart from larger chain stores like CVS or Walgreens. Customers express a strong desire to support local businesses and hope the pharmacy remains open forever. Overall, Franklin Square Pharmacy is seen as a friendly, helpful, and community-oriented place, though recent changes have caused disappointment for some loyal customers.
The were the best. My family has been using them for over 40 years. But something has happened. Everyone has left. It’s not the same pharmacy. Something is going on. Sad. I loved them. Not so much anymore.
April 2024
Franklin Square Pharmacy is the place to go, they are professional, friendly and ready to help you and give you assistance and good advice when you need. I can say this is a Friendly Neighborhood Pharmacy.
February 2024
Excellent customer service and personal service. I love knowing the pharmacists and their knowing me as a customer and my monthly pharmaceutical needs. They always go the extra mile with their personal neighborhood service.
