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July 2025 by Shari B
Thank you for all of your help yesterday with my oil change and service. Rowen who helped me when I called to make an appointment and to the very end of my service. Rowen and the staff went above and beyond to help me when my car wasn’t registering and calibrating the oil properly. They also fit me in for an inspection that was done in under 40 minutes.
Very pleased with my overall experience at this Pep Boys!
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July 2025 by Vipin Sondhi
Staff here is very courteous and best part is they are very knowledgeable and they don't try to rip you . Thanks for your help
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June 2025 by kamber aliu
So rude, so unprofessional, lack of communication, and they said go, leave out of the store.
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June 2025 by Suzana Rebecca
I got pulled over one fine Saturday morning by the Garden City popo because of a non-working brake light. Immediately drove to this Pep Boys to have it taken care of. In my short time there, I noticed that the staff were ALL highly professional and my case was handled very efficiently and quickly. An entirely pain free experience, thank you to the team.
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June 2025 by Mark Bruno Domina
Fare fast and honest.
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June 2025 by Jp Walsh
Very professional and great service!!!
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June 2025 by len costa
Everything went fine
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August 2024 by James Loewy
Dropped my vehicle off on Saturday an hour before close to have it serviced. Expected to have it picked up for Sunday. Got called half an hour later saying the service was done. I had said I’ll pickup the car the next day, Zach had said “nah prefer you’d get it today.” I told him no that doesn’t work I’d be in Sunday to get it. Came in Sunday, attempted to pay some of my balance with my pep boys card. It got declined, I spoke with the bank, they said it was approved on their end. Sat for two hours trying to sort out the issue, nobody seemed to care in the store that I was having a problem. It wasn’t until the end that the manager decided to call his technical service to see what went wrong, something he should’ve done off the bat. Ended up paying the balance in full with my own card. Going to cancel my pep boys credit card, customer service was not there at all yesterday. I can say the work performed to the vehicle was satisfactory but the way the situation was handled was not.
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July 2024 by Ken Fish
Scheduled appointment with ease. Went to get my vehicle inspected. Service associate came out after 5 minutes and said his manager will not inspect the car bc I have tint on my back passenger windows. The car was sold to me like this at NY dealership. Went to another mechanic no issues. Waste of my time. Would have appreciated a disclosure on their website on window tint. They said NY state law see plenty of vehicles new and old that have back window tint on the roads? I even see cars that have all windows tinted? Oddly enough they passed my car 2 years ago for inspection at the same location. They were polite at the location.
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July 2024 by nick rutha
Great experience. I brought my car in to have it inspected. They were able to take me right away. Everyone there was friendly and professional.
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July 2024 by Vic Fabilli
Pep Boys on NHP Rd is fantastic! Always experience quick and honest service with the nicest people.
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July 2024 by johnvd3
BEWARE! Pep Boys is the worst place to bring your car for service. They are run by thugs who try to rip you off by selling you things like brake jobs, when you don't need them at all. They are unprofessional and not trust worthy. Go to Mavis instead where there is accountability with their corporate office and honesty.
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July 2024 by Debbie Bond
Excellent and fast service
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July 2024 by S Gallo
Pep Boys on New Hyde Park Rd in Franklin Square is my first choice for car maintenance. Everything is easy, fast, and reliable. No one is ever trying to sell me services I don't need. The gentlemen who check you in at the front desk are friendly and professional!
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July 2024 by Zach Kiekhaefer
Rhoan did the above and beyond and helped out past just a normal oil change. Helped fix some minor issues on my car and deserves the most. You're a legend Rhoan!
