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August 2025 by Tadeo DeCastro
I had one of the worst pharmacy experiences of my life at this Walgreens. I went in to pick up a critical glaucoma medication—something I’ve filled countless times at other Walgreens without issue—and the pharmacist, Michelle, flat-out lied to me. She claimed my prescription needed to say something different in order to be filled. That was completely false.
I ended up canceling the prescription and transferring it to the Walgreens on Franklin Avenue. They had it ready in 20 minutes—no questions, no issues. That proves Michelle either didn’t know what she was doing or just didn’t care to help me. Honestly, it felt personal. Whether it was because of my name or because I now live in Florida, I don’t know—but I grew up in Franklin Square, and I’ve never been treated this poorly in my own hometown.
This wasn’t just bad service—it was dangerous. If I hadn’t acted fast, I could’ve gone blind. Michelle’s carelessness and attitude are inexcusable for someone in charge of people’s health. I called back to tell her exactly how I felt, and now I’m leaving this review because people need to know. Walgreens needs to take a hard look at who they have behind the counter at this location.
Michelle should not be working in healthcare. Period.
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August 2025 by Chris (Chrid)
While the wait at the pharmacy was really bad 2-4 years ago due to the closing of Rite-Aid. Its properly staffed now and the drive thru usually takes 2-5 minutes no longer 10-20.
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May 2025 by Aquilino Cabral
Ridiculous slow service!!! The wait time to pick up your prescription is ridiculous!
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February 2025 by Paul Esposito
I would just like to say that the Pharmacy staff at the Walgreens in the Franklin Square Hempstead Trnpke store location are absolutely courteous, professional and helpful. A big shout out to Susan for all of her great professional expedited assistance today! Ty
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November 2023 by Francesca R.
Absolutely horrendous pharmacy department. Waited an hour for a scheduled vaccine. The pharmacist wasn't even there. When she finally showed up, she came out and dropped a dozen syringes on the table in front of me - crossed my fingers she gave me the right one! There is always a line, pharmacy clerks are rude. It's the absolute worst.
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September 2023 by James K
This place sucks. Always a long wait for prescriptions. The pharmacists are rude. When going through the drive through, they tell you to come inside. Even a longer line. I’ll be switching pharmacies.
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July 2023 by Willy S.
Unprofessional leadership team. Takes things personally when ask them questions regarding procedures and policies. Will retaliate against you if you complain to Walgreen's customer relations. They will make you wait longer. I am seriously considering transferring my services elsewhere. My family have used this pharmacy ever since we've moved into the area and it's a shame that I may have to transfer my family's prescription elsewhere, a family of 8, because the leaders there are unkind, impatient, short tempered, and downright unprofessional.
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June 2023 by Christina C.
If you need items don't bother going to this location Low stock and rude associates.
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January 2023 by J C.
This place keeps closing before its posted closing time and it is very frustrating when trying to pick up supplements and vitamins direly. This place needs more order because kids running it do now know what they are doing.!
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January 2023 by Suzanne S.
Awful pharmacy service. Left waiting for a Covid shot for over a half hour when we had an appointment .
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November 2022 by Martin Z.
The Pharmacy closes in the middle of the day for lunch, who does that? The lunch break is not even posted on their website, a few times I found myself waiting forever for them to reopen. How about staggering lunch breaks and staying open. The Pharmacist with the fake blonde hair and Clark Kent glasses was also very rude. During the 6 years of studying Pharmaceutical Sciences they do teach customer care, I'm sure of it.
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May 2022 by Joshua T.
Went to complete a Covid test they said it'll be 2-3 hours for results.... I went at 11:30 it's now midnight
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December 2021 by Tani Klein
While this Walgreens is generally better than the other local pharmacies (CVS is the worst), they have been understaffed lately. This has lead to longer lines and declining service. We recently came for a flu shot appointment,showed up early and and waited over 30 minutes past our appointment time (40 minutes total including arriving ten minutes early).
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May 2021 by Kristin C.
The pharmacists and even the techs here are a complete nut jobs. I have a badly broken ankle and before that this month I had heart surgery and a kidney infection. Medical doctors determine the best course of treatment patients. Not a pharmacist who can barely speak English. DO NOT GO HERE THEY ARE SCARED of the law they don't even do what's right for patients, and seeing your area of expertise is counting pills from a little white tray and double checking to ensure accuracy. WHAT gives someone like YOU The right to make any decisions regarding patients. Just follow the ORDERS the DOCTOR gave you, shut your big mouth and give me my prescribed medication. It blow my mind that some one Lacking any credentials has the right to make medical decisions. This pharmacy doesn't even accept all insurances. Go somewhere they do, have apathy for a patient on crutches that can barely walk and speak English.
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September 2020 by Sebastian Villacis M.
Great service. Clean and organized. Staff is helpful and very kind. Parking is good for around 25 cars with plenty of handicap spots.
