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November 2023 by James Szalkowski
I'd rate my experience a 9. Dave treated me great, no pressure whatsoever. I would recommend Dave to sell a car or truck to my friends and family..Very happy ,. Jim
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November 2023 by Paula Westerdahl
Had a great experience at Basil Fredonia today. Everyone was very friendly, efficient, and had great sense of humor. It has been a long time since I've gone through the car buying experience and my salesman Jordan was great at making me feel comfortable about my purchase.
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October 2023 by Brandon VanZile
I use them for everything! Great staff and great customer service. One of the techs tilman is amazing whenever he sees my car is in there he comes out finds me and makes sure everything is up to professional standards. Tilman is also the type of tech that goes above and beyond on his work. Really makes you feel safe and good leaving the shop after he worked on your car. I recommended this team to anyone looking to buy a car or just have service done!
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October 2023 by Brian Gifford
First, the service department does NOT answer their phones!!! The receptionist does, service counter nope. Then an additional 30 minutes because my bill was incorrect, over charged for freon, parts listed on my bill were incorrect. I bought my truck at Basil and for major repairs I've always used the dealership. As I mentioned previously about their inability to answer their phones after 2 days of calling to make the appointment, I gave up and drove there on my lunch break to make the appointment face to face. No one at the counter, imagine that. Then after all that, having to sit and wait 30 minutes for them to figure out their own bill. Yep, that's it... I'm done with them!!! Ridiculous
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October 2023 by Talbert Mount
While shopping around locally a gentleman by the name Jordan went over a couple of vehicles with me, although I didn't purchase this time; I'll likely be back. - Most salesman are pushy and aggressive. Jordan seemed informed, friendly and like the type of guy who would buy you a cup of coffee. ☕️
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October 2023 by Allen Young
Went to look for a new used truck for my business. A gentleman by the name of Jordan came out to assist me on the lot. He was a pleasure to work with very knowledgeable and great customer service highly recommended.
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September 2023 by MagzCFW
Me and my father were looking at a 2018 Chevorlet Tahoe with 80k miles we put 7000$ down they ran are credit about 6 times and came to look at it and Brett showed a car with 120k miles with damage on the rear bumper rust on the quarters and duck tape on the door pillar and the vehicle was also a 2015 not 2018 and within the first two months we didn’t have the vehicle due to issues with the radiator and a brown sludge in the coolant and once we got it back we still heard issue that sounded like power steering and once we said something about that they were very distant with replies and had no communication what so ever so we finally said that we need a different vehicle because this was obviously poorly maintained by the business and ever since then they haven’t been responding and are now 7000$ down payment is now lost horrible business horrible service please save your self the headache and frustration and go to a different business
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September 2023 by Carol Abell
I have always been well taken care of there. When expressed that I needed to attend to an unexpected issue at home, my service was expedited. Very helpful staff
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September 2023 by Struggle Clothing
Horrible. I recently purchased a truck from here and have had nothing but problems since. Every time I call I just keep getting pushed onto someone else. Had to go to a sister dealership of theirs to find out the truck they sold me should have went to auction. Just cosmetic wise there was a huge scuff on bumper, rotting out quarter panels and fender and also underneath. Duck tape holding a pillar on. They had the truck for almost the first whole month I had it because of mechanical problems. Since then it has had more and still no response.
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September 2023 by Linda Berek
Always a pleasant experience. Tyler is always amicable and customer oriented, and is great at giving updates if a repair is taking longer than expected. Great service team (and the popcorn and donuts are great adornments also). ?
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August 2023 by Katie Knapp
Best car buying experience ever!! Brett helped us out amazingly.He helped us to get a car with zero down and no trade in! Our credit has some issues as well, so that was a feat on its own.we did most of the information via phone call and text. This cut the time sitting at the dealership in half. I recommend 100%!!
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August 2023 by Jim Ariola
Purchasing a vehicle here was very efficient and hassle free. Made a great deal from 160 miles away and dealership delivered new vehicle directly to my home, then drove my trade-in back. great service all around fromsalesperson to financing !
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July 2023 by David Newcomb
Quick and fast service. Had an issue with a defective fuel pump and truck was diagnosed and fixed in under 48 hours. Amazing service and thanks for getting me back together so quickly!!! 10 out of 10!!!
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July 2023 by Carol Travis
I had the best experience ever when buying a new car. Allen Matter is the BEST!!! He was just what I love in a car salesman. I will be recommending him to everyone. He has an excellent personality, funny, knows his stuff and very informative. And patient!!! He is my go to salesman from now on!!!! Awesome!!!
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July 2023 by Kenneth See
They are always friendly. They make you feel welcome by calling you by your first name. I love that. Very good service and fairly priced