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September 2023 by Martine Bouzi
I've never had an issue with the drive-thru ATM not working or the ATM inside not working. The line for the drive-thru can be long during working hours, especially on a Friday (payday), otherwise good location, courteous staff, clean facility.
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August 2023 by Jean B.
I'm so done with this institution. I obtain an unsecured line of credit years ago when I first opened my checking account in case I accidentally overdraw. So last month for the first time ever, I over drew $13.93. I got a letter in the mail saying I needed to pay them, so I paid with a check and the check was cashed before the due date. Fast forward a month, I get another letter - the bank claims I still owe them $.10 more because interest accrues. My loan balance is zero but I still owe interest by the time they cashed my check which was BEFORE THE DUE DATE. So much for truth and lending. Why doesn't this bank explicitly say in their letter that if you pay after a particular date, add X amount in interest. This is a game! I have a savings account in addition to my checking with these people. When I get a chance, I will be shopping for a new banking institution and will pull my money from this instituion.
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July 2023 by Georgia McGill
Mr Viviani was outstanding. A great help
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May 2023 by Lavetta
The Atmosphere Is Relaxing And Inviting. The Bank Tellers Are Polite And Knowledgeable.
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May 2023 by Darwin Pinales
I have an appointment for 11:00 am I get there at 10:55 am only one person was before me and go around me and take the people that were after me.??
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March 2023 by thomas parisi
Great and friendly staff, multiple ATM machines, and a coin machine that deposits directly into your account!
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February 2023 by Samuel J.
customer service i went to customer service in freeport branch needed help people waiting to be serve talking to each other paiding no attention to customers where is the sign in sheet people . i had to walk over an ask them for help thing need to change. other wise the is on point an cashier is good thanks
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December 2022 by Neighbor None
Worst bank EVER . Faxed power of attorney in Sept 2022 .. STILL waiting for the so called compliance people to update system . This company ranks high In call EMPATHY... but overall customer service no different from a 1990s check cashing service . Avoid this bank!!!
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August 2022 by Lenny S
Not sure how this bank stays in business. Closing my accounts. Their computer system is from 1980. Nothing updates and no one knows anything. And no one ever answer the phone
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April 2022 by Caroline John
So I have an update to this.I stuck with Bethpage mostly out of laziness and didn’t feel like changing info. Until about a month ago. I purchased plane tickets and attempted to buy the travel insurance. My flight purchase went through but not the additional charge for travel insurance, which I didn’t know until about a week later. This is because a charge for a subscription that’s usually automatic didn't go through. When I called to find out why , to my surprise I found out that the travel insurance purchase somehow flagged my account and they locked my debit card, and I was NEVER informed of this: no email, no phone call, no text. No contact whatsoever. I found this unacceptable and unforgivable. I opened a new account with a new bank that day, and closed my accounts with Bethpage. There is nothing that makes that okay. NOTHING. What kind of customer service is that? It’s a good thing I didn’t use that card too often, because everything would have been declined and I would have had no idea why. I’m over it.I've been increasingly frustrated with BFCU over the last year or so. Their ATMs don't work a LOT of the time. In some way or the other, you can't make deposits, you can't take money out, etc.My mother has been having trouble with Zelle, they keep changing the limits on how much she can send, so it's a surprise whenever she has to send someone money, only to find out that the full amount can't be sent. This is a problem with Bethpage, not Zelle.Lastly, they keep changing the way you can access the banking center at this location. One minute you have to go through the front on the Merrick Road side, then the next minute you have to go through the back entrance from the parking lot. Why? There's no need for this.I'm going to be looking for another credit union, because I shouldn't have to be this frustrated to deposit or access my money.
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April 2022 by Caroline Ballentine
So I have an update to this.I stuck with Bethpage mostly out of laziness and didn’t feel like changing info. Until about a month ago. I purchased plane tickets and attempted to buy the travel insurance. My flight purchase went through but not the additional charge for travel insurance, which I didn’t know until about a week later. This is because a charge for a subscription that’s usually automatic didn't go through. When I called to find out why , to my surprise I found out that the travel insurance purchase somehow flagged my account and they locked my debit card, and I was NEVER informed of this: no email, no phone call, no text. No contact whatsoever. I found this unacceptable and unforgivable. I opened a new account with a new bank that day, and closed my accounts with Bethpage. There is nothing that makes that okay. NOTHING. What kind of customer service is that? It’s a good thing I didn’t use that card too often, because everything would have been declined and I would have had no idea why. I’m over it.I've been increasingly frustrated with BFCU over the last year or so. Their ATMs don't work a LOT of the time. In some way or the other, you can't make deposits, you can't take money out, etc.My mother has been having trouble with Zelle, they keep changing the limits on how much she can send, so it's a surprise whenever she has to send someone money, only to find out that the full amount can't be sent. This is a problem with Bethpage, not Zelle.Lastly, they keep changing the way you can access the banking center at this location. One minute you have to go through the front on the Merrick Road side, then the next minute you have to go through the back entrance from the parking lot. Why? There's no need for this.I'm going to be looking for another credit union, because I shouldn't have to be this frustrated to deposit or access my money.
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December 2021 by Trevor Johnson
Worst credit union ever don't go here they double charge
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October 2021 by Happy girl
This is one of the worst branches.I try to avoid this one.The staff is quite rude, and the pace at which they do your transaction is comparable to watching paint dry.The staff is extremely unprofessional, and unhelpful.
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March 2021 by Nat Pepitone
I visited this branch in December 2020 and I was treated very rudely by the security guard there. Apparently, the capacity for the branch was full and the guard barked orders at me and several others to leave immediately. I was forced to wait outside the branch where snow and ice crashed down on me from the roof top of the branch.I found the whole experience very dis-organized and unpleasant. If it wasn't for many years of good service by the bank, I'd bring my business elsewhere.
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January 2021 by Heather Tirino
This place is horrible and the there should be a sign saying you can’t use the coin machine if you’re not a member. The workers should be more aware of the customers
