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December 2023 by Peter Sowacki
ATMs outside broken 9 out of 10 times and line inside is out the doorGet ready to loose a hour of your life folks!
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December 2023 by Yael Yisrael
The manager of this bank Shirley Acassio was extremely discriminatory to me when I went to withdraw $7100 that was available in my account. She YELLED at me to withdraw only $3000 of the money at the ATM. She was rude, condescending the entire time she spoke to me and embarrassed me in a bank full of people. I’m hurt and confused by this matter. I’ve never experienced such discrimination & embarrassment. I’m considering closing my chase account just so I won’t have to show my face there again. Shirley Acassio, you are truly a disgusting human.
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December 2023 by Yaelyah Y.
The manager of this bank Shirley Acassio was extremely discriminatory to me when I went to withdraw $7100 that was available in my account. She YELLED at me to withdraw only $3000 of the money at the ATM. She was rude, condescending the entire time she spoke to me and embarrassed me in a bank full of people. I'm hurt and confused by this matter. I've never experienced such discrimination & embarrassment. I'm considering closing my chase account just so I won't have to show my face there again. Shirley Acassio, you are truly a disgusting human.
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October 2023 by truejen23
I’ve had a chase account since 2007 and this location is by far the worst. ATMs almost never have money. Also, most of the time people can’t even get in with multiple cars to get inside the atms. They must do something to not allow anyones cards to open the door. People are always disappointed. Every time I come people are cursing and yelling. It’s 2023 people want to be able to take out money especially on a Friday night. You can’t even put a deposit in most of the time, The machine has a list of things you could do and clearly it’s usually nothing you could do. It usually says atm can’t deposit atm can’t withdraw. I mean get it together. Customers are bound to go elsewhere especially because they care less about the customers. I’m 100 percent sure of that cause nothing has gotten done in months. I’m a firm believer customers will be going elsewhere one by one. Once they see customers are fleeing that’s when they will care. But, that’s when it will be too late and if they don’t get it together, I know they’ll be going out of business soon. Value customers! Without them u wouldn’t be working for chase!
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August 2023 by Collin Scarlett
The worst chase bank location i have ever being to waited for 40mins without no assistance to open a new account. WORST
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July 2023 by Sienna Arpi
Rude staff, not helpful at all. My husband and I spoke to an employee named Carlos about opening an account, he was so rude and unhelpful that we walked out and chose a different bank. We absolutely didn’t want anything to do with this bank or branch. Do not recommend.
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July 2023 by Cynthia G.
Terrible branch. You are unable to access ATMs before 9am or after 5pm. What about all the ordinary working people? This needs to be rectified as this is the ONLY branch near my home. I should not have to commute to another branch in another town to gain access to my account. Do better Chase as there are MANY other banks to choose from!
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May 2023 by Edona Z.
Fix your ATM machines outside!!!!!! There's 2 ATMS out there including the one inside the glass and all 3 of them are always broken! What is this? Why am I even banking with you people if the only Freeport location is always broken. I feel like this is a 3rd world country . Every time I go there I see lines of cars frustrated people because of the NEVER WORKING ATMS! Do better chase!!!!!!
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May 2023 by Melinah St.louis
Worst bank I have ever visited. Have gone here multiple times & all 4 of the atms are ALWAYS not working. Waste of space honestly. Always end up having to go over to Baldwin anyway.
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March 2023 by Deann Nelson
The ATM is always not working. The two ATM in the little build. The doors now are locked after 5pm. worse chase. I now go to the Chase in Baldwin.
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March 2023 by wakkymmo claros
Worst service ive ever received at a chase location, manager is not up to the brands standards or even bank service standards
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February 2023 by Caramelaninnn Qween
It is clear to me that anyone who works here is simply there to collect a paycheck. This chase does not adhere to ANY company policies.
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December 2022 by Alex Rodriguez
the worst chase around. Atm never has any money to dispense. they have two atms inside and two outside and on a beautiful saturday you can bet your bottom dollar that they are all out of order. really frustrating when you can drive down to merrick a few blocks down and they only have 2 atms and they always work. CHASE get it together !! hire some more employees and make sure your Atms are up and running around the clock.
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November 2022 by Vanessa Alvarini
This is the worst ATM system, they are always out of service. PEOPLE NEED THEIR MONEYYYYYYYYY on weekends and u not being able to access your money seem crazy to me. Do not bank with chase bro it will save you the trouble
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November 2022 by Eduardo Ramirez
Worst chase location ever visitATMs never work is either touching screen not working or they never can give money out