-
March 2024 by Joe C.
WARNING!! Don't trust them. Updated complaint: watched real mechanic diagnosis problem and put piece that mavis lost back in my car with my own eyes up close and the engine light is gone. $28 for part and 60 for labor and im good. I feel sorry for anyone going to freeport Mavis. First complaint: They lost part of my Oil Filter housing cover while they were doing an oil change on my car and it started a bunch of engine issues. They also refused to take responsibility for it. The store manager Eric is very unprofessional and makes up random stuff about certain cars, Mercedes Benz , when he knows nothing about high end cars. Eric lied and said he was there for the job on my car, but he forget that he told me he was at physical therapy during that time. He also forgot that I waited for my car. 1) They didn't put enough oil in my car so the oil warning came on so I had to go back to them .2) The engine light came on as soon as I left so I had to go back to them again. 3) They don't have Knowledgeable staff on site and they don't have proper equipment at the store so I had to drive to two different locations to get the engine light reset because according to a female worker who was not a mechanic, " nothing was wrong with my car." 4) Eric put the oil change under a different car of mine which shows a lack of attention to detail and he got mad when i asked him to correct it. He started saying he wasn't a robot and yelling that im nitpicking. I guess putting work done on wrong cars is normal here. 5) Eric is like a ticking time bomb over the phone yelling when he gets frustrated which shows he has no customer service training. He will get mad at you for him and his workers mistakes. I'll definitely see them in small claims court if I find out further damage was done to my vehicle as a result of their work. Stay for away!! Listed pic 1 is missing the $28 housing piece with rings that goes in middle of filter. Pic 2 is the piece i had buy. Serious lack of supervision here. I even went back and asked them to check the trash for the part so i wouldn't have to buy it again, absolutely no accountability there. Female worker at desk doesn't know anything, she could of easily looked up the problem just like wantagh Mavis did and saw that both problems are related to said oil change that they did. No effort and pure laziness. 6)They also got the floor dirty. Thank you Eric, I definitely won't be back and will spread the word about your shop, "50 Percent Off, 4 hour Oil Change Nightmare" is the name of this true story. *I ALSO HAVE A VIDEO OF WANTAGH MAVIS MANAGER SAYING THAT LOW OIL WILL TRIGGER THE CAM SHAFT ENGINE LIGHT*
-
March 2024 by The Westchester Dent Company
Fast, reliable service. Staff was polite and had us in and out quickly.
-
March 2024 by Austin Pucciarelli
Eric and the staff were amazing such a rainy and dead day out and they brought light to my situation
-
March 2024 by MV Davis
Excellent management very understanding stands by workmanship and provides warranty. Eric, Booker, Casie and other management very helpful.
-
February 2024 by Blank Expression
Very pleasant experience. Good service and amazing staff. The manager keeps up a great shop. Definitely worth the visit!!
-
February 2024 by Joseph Yagmin
Excellent service, management and staff were very professional and accommodating to my needs. Would definitely visit again and would strongly recommend Mavis Discount Tire to anyone needing tires and/or service performed on their vehicles!
-
February 2024 by e dove
Best service I’ve had in awhile from a car place absolutely amazing only going here for now on go Freeport!!!
-
February 2024 by Adam Mason
Very good service, the woman helping was very nice and the gentlemen were very efficient
-
February 2024 by Jessica Ace
Customer service is something a lot of people lack now a days. But the customer service i received from here was great Vani was helpful and patient.
-
February 2024 by Arti Herondale
I got what I needed with the help of the employee
-
February 2024 by niquea831
This Mavis location consistently delivers phenomenal service.
-
February 2024 by Korey L.
Needed rear tires replaced After that was done, they started taking my front off and changing them. Glad I stopped them cause they were brand new tires. No communication between the guys working there. All a bunch of kids.. How do you get that wrong? So after another hour of them taking their time, they finally put everything back on. Couldn't even fill up the tires properly. There's a sticker on the car door for a reason. Skip this place.
-
February 2024 by Jesse Bowdown
Managers were great everyone was super polite job was done fast
-
February 2024 by Yeezy Carter
For all the times that I have been going to Mavis discount tire I have no issue/problem or disappointment in getting my car fixed and serviced all thanks to an amazing young lady named vannie. She’s customer friendly, knows what she’s doing . I recommend seeing her for your car services and issues. You won’t be disappointed.
-
February 2024 by TONY BORN
Great experience...staff was great and the service was also. No bad reviews today for mavis of freeport ??
