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September 2023 by Maria Shakespeare
This company is amazing! First off my dream cloud huge couch is perfect!!!!!!!! Came so quickly, they dropped off 2 pieces and then Sean/Shawn himself brought the other piece in his SUV at 9pm from Long Island to Manhattan! Also during the shopping process he worked with me and facetimed me to show me diff options etc. Def recommend and def will use again!
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August 2023 by 24x7emall
I recently had a fantastic experience at NY Furniture Direct. The store offered great quality and prices, along with excellent customer service. The staff was very honest and always there to help. I was blown away by the service and product quality. The furniture they offer is of great quality, especially considering the affordable prices. From the moment I walked in, the staff was attentive and helpful. They were knowledgeable about their products and provided honest recommendations based on my needs.Sharon went above and beyond to ensure I had a positive experience. He was always available to answer my questions and provide assistance. I was able to find exactly what I was looking for without having to compromise on style or budget. The variety of options made it easy to find furniture that suited my taste and preferences.Overall, my experience at NY Furniture Direct was outstanding. The combination of great quality and prices, along with excellent customer service, made it a top-notch furniture store. I highly recommend shopping at NY Furniture direct for anyone in search of high-quality furniture at affordable prices, with the assurance of honest and helpful customer service.
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August 2023 by Salomon Mayer
So I ordered a couch on Wayfair a month and half ago and was suppose to get it last week and for some reason one day before shipping they called me it’s only going to come December !!!!!! Long story short i got referred to Sharon from NY furniture he got me the couch I wanted in less than 4 days !!! And it’s perfect ! Amazing service and phenomenal experience would definitely recommend them
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February 2023 by kerry ritz
My sister had ordered a bedroom set that sustained minor damage. She had a pleasant experience resolving the issue. I would recommend purchasing through this company.
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January 2023 by Lizzy B
I purchased a sectional from NY Furniture Direct online and am thrilled with it! The owner was patient and very helpful. He not only price-matched, but he did MUCH better! It was delivered just a week later, and the delivery guys did a fantastic job! I highly recommend NY Furniture Direct!
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January 2023 by Juanita Martinez-Bender
I received my bedroom suit and noticed minor damage. I spoke with customer service and they were polite and listened to my concerns . They were able to offer a solution and my problem was resolved. I highly recommend NY Furniture Direct.
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August 2022 by Leor Cohen
I’ve never experienced better assistance with my furniture. The amount of support and help I received for purchasing the best bed for my family. We have the same bed for over 4 years and it’s still amazing. Would definitely recommend this place!! The customer service is number 1!!!!
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May 2022 by Gregory Simmons
When the table was installed, the team that arrived took great care installing it and made sure it was stable.
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April 2022 by Denisse Taveras
Amazing store!!I’ve been purchasing from this store for years and i never had any problems. Great customer service that helps you with all your needs. They have a large selection of furniture and mattresses. Definitely recommend this store.
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April 2022 by Sandy Davis
Buyer BEWARE!!!!!I purchased a sofa and love seat front this company on January 5 of this year. I was told it would ship within 6-8 weeks, which was fine. They required payment in full at the time I placed the order which as a manufacturer myself, I thought was a bit unusual, but ok. The order was confirmed and with it came the photo of the set I purchased along with the wood color they'd be making it in as it differed from the photo based on what I wanted.I received an email on February 28 stating it was preparing to ship along w the photo of the finished product. By Sunday, March 13, I still hadn't received an estimated delivery date. Additionally, when I looked closer at the details of what I was supposed to be sent, I compared it to the sales order and realized it was either made wrong or they sent me photos of the wrong set. The color was supposed to be two toned according to the photos I purchased from. The wood was a basic Walnut brown and there was one detail we were removing from what I was told the frame would look like which was no gold tone. The pillows were also completely different from what I ordered, again, according to THEIR photos. I sent an email with my concerns, but the explanation was vague as to my inquiry. I requested a call, but I had to call them. Customer Service, if you want to call it that, said it was what I ordered except the pillows were discontinued so I was getting something different. I could get the same design if I wanted at no extra charge, but the colors would be different. This was all information I was provided just before it was supposed to ship. I was also lied to as to why it hadn't shipped yet. I was told it takes atleast 2 weeks for palletizing and it would ship Tuesday or Wednesday. I still received no firm ship date. The girl I spoke to originally was rude and condescending and was the 1st to give me excuses. 2 weeks for palletizing is just an insult to anyone's intelligence, but that excuse changed as well. I still did not get a response or call from anyone so I called again this morning and I was given justifications and told the lighting in the photos can make it appear different, but it was not two toned, the frame was not what I was sold, no resolution on the pillows and still they were unsure as to when it would ship. Instead of descalating my disappointment as well as adding MORE aggravation, they flat out lied instead of simply being honest. Both people I spoke to only escalated my irritation and the last guy I spoke to began yelling at me. He said he would just cancel it and I could open a dispute w my credit card company. I told him he'd better refund my money immediately. He continued screaming what seemed like at the top of his lungs so I just hung up and called back. I found out he canceled the order and my card was credited, but the horrific customer service was unbelievable! As a manufacturer myself, I understand delays due to supply chain, color changes as well as staffing shortages. What I don't understand is not communicating with a customer about unexpected delays or changes and certainly don't inform them until it's made and ready to ship. Apparently, this was not their problem and it's just the way it goes. They're far from somebody anyone purchasing furniture should purchase from. They're rude and unprofessional. Lots of companies carry beautiful furniture. Theyre super sweet and helpful when they want your money, but when it came time to deliver what i ordered, WOW! Best to keep looking as you'll find what you want through someone else and get it a lot sooner than what I was promised and still not given.
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March 2022 by Yael Bitton
Hi I called the store on Tuesday afternoon after my daughter bed broke I needed a bed as soon as possible I called Sharon the owner and she he right away send me a picture and the price of the bed that he has his schedule delivery for Thursday but because my daughter didn’t have a bed so he rushed himself and his workers to get me the bed as soon as possible price is a great service are behind expectation delivery guys was very polite and nice and very fast in one hour my daughter had the best bed with the best mattress and we are very happy highly recommend the furniture store that the best thank you very much and before also I purchase living room sofas and my bed thank you very much I’m happy with each furniture that I bought there I’m not even looking anywhere if I need furniture I called that store and I’m done so thank you very much
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March 2022 by Meytal Azizian
Love my leather couch. We have it for almost 6 months, the leather is high quality and very durable, the couch is extremely comfortable, I can’t get my puppy off of it. We practically live in it. Highly recommend going to New York Furniture Direct very professional affordable and amazing quality
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March 2022 by Cesar Torres
Wow……what an awesome place, friendly staff, that takes there time to help you find exactly what your looking for. Thank You NY Furn. Direct
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January 2022 by Gloria Cain
Good quality , express delivery , very nice peoples to work withGood prices , highly recommended
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December 2021 by Michael Perlman
This is the best furniture store/provider my wife and I have ever dealt with. In a current envirnoment where furniture is hard if not impossible to get, NY Furniture was able to find us exactly what needed to furnish our new home. Any issues or concerns we had were alleviated on the spot. The store manager was on the front lines at all times to assist and provide us a solution. Go no where else when looking for furniture. They are the best!!!