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November 2025 by Ellen McNell
Great information about vehicles in a no-pressure environment. I felt comfortable at the dealership because the staff were knowledgeable and friendly. My questions were answered about the car purchase. Salesman Michael Cavaliere was great!
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November 2025 by Rebecca Di Palma
Lana and Kristen did it again! This is my husband’s and I’s second time leasing from Empire Volvo. The first time, there were no words to describe how wonderful the experience was from beginning to end, and the same exact thing goes for this time! The people at Empire Volvo are kind, warm, passionate about their company, and treat everyone that walks in like family. We will be customers for life! Thank you guys for everything!!!!
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November 2025 by James Collier
Kristen is the new Manager of this Empire Smithtown dealership and I need to congratulate the ownership group for finally getting it right!!!! Not only was my purchase extraordinary, but financing, return of my previous Volvo as well as picking up the new vehicle was seamless.
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November 2025 by P Salas
Lana helped us with our new XC60 Ultra. She was patient, explained the features and offered a test drive immediately. Lisa, Nick, Sahil and Danny made the experience exemplary! Highly recommend this dealership!
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November 2025 by Jim and Loy Norris
If you’re interested in getting a new car be sure to meet Suada and Chris. They did an excellent job describing the benefits and capabilities of the Volvo XC 60. They stayed with us during the entire purchasing process including a tutorial on the new technologies of car. Our insurance company has a telephone tree that took us a long time to break through. After we did, Suada took the initiative to get the necessary information which we very much appreciated.
Both Chris and Suada are very patient and knowledgeable and a pleasure to deal with.
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October 2025 by Steven Riccobono
Picked up my second XC60 but first plugin hybrid. We are a family of Volvos and the team at Empire Volvo Smithtown are always amazing. From General Manager Kristen to Lana in Sales, Nash in Service and Nick in Financing. It’s a seamless team that make the purchase of a car easier than most. Highly recommend to anyone who is in the market for a new car!
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October 2025 by Marianne Razziano
This was my first time in my 67 years of life shopping and buying a car completely on my own since becoming a recent widow-The entire team at Empire Volvo went above and beyond-making my expierience so easy!Nicholas Brass my salesman was wonderful-such a nice guy-and so helpful in helping me make my decision.Again thank you all-Nick,Nick and Dan-loving my new Volvo!@
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October 2025 by Patricia Rooney
I bought a 2018 Honda Pilot. My salesperson was Suada Deljanin . She was very knowledgeable and helpful. She even dropped off the car to my house over an hour away. I recommend her highly as she was such a pleasure to deal with!
I am enjoying my new car.
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October 2025 by S12Gaming
I had a great experience at Volvo of Smithtown! I worked with Suada, Chris and Danny, who were incredibly helpful and professional. The entire staff was friendly, welcoming, and made the whole process smooth and stress-free. I truly appreciated the excellent customer service from start to finish. Highly recommend!
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October 2025 by Angelo La Bella
The leasing experience was very easy and done professionally by the sales staff. No pressure and they tried to help us get exactly the car that we wanted.
We are a week into the lease and so far all is fine
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October 2025 by S WK
I’m very disappointed with my recent and past experiences at Empire Volvo’s service department, particularly with the service advisor Raymond.
A year ago, I brought in a coupon for a service, but Raymond forgot to apply it. He acknowledged the mistake and assured me he would add a $75 credit to my account to make up for it. This credit was not a goodwill gesture — it was a direct result of his own error.
This week, I returned for another service and brought a new coupon with me. When I asked Raymond to apply both the credit from last time and the new coupon, he told me that only one coupon could be used per transaction. He then said he could apply $25 of the $75 credit, because it had to be used “as a coupon.”
What bothers me most is that he took the coupon I brought in and said I wouldn’t need it because it would expire soon — but I now suspect that he simply removed it so that he could apply the credit instead, knowing only one could be used. Since the $75 credit was something I was already entitled to, due to his own mistake, I feel like he deliberately used that rule to block me from using a new coupon and avoid giving me the full benefit I was owed.
The whole interaction felt misleading and unfair. I don’t think Raymond was transparent, and this kind of handling damages trust. If customers are limited to one coupon per visit, then the $75 credit — which is not a coupon, but restitution for an error — should not count against that. It feels like a technicality was used to cover up poor service and accountability.
I expected more professionalism and honesty from a Volvo dealership.
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October 2025 by L A
Thank you to everyone at Volvo! For my new Jeep
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September 2025 by Gelarah Alaimo
Hi Empire Volvo Team,
I just wanted to take a moment to thank both Nicks for all your help. Your kindness, patience, and attention made everything so easy, and I truly appreciate the extra care you put into assisting me.
It’s always a pleasure working with people who genuinely care, and you definitely made the experience a positive one. I’ll be sure to recommend Empire Volvo to friends and family.
Thanks again for everything!
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September 2025 by Cindy Wells
After 10 years of having 3 different Nissan Rogues , I stopped in to change it up.
I have to say Chris is the best !!
I went to him 6 months ago for a Volvo. At the time I had too much on my lease to really make it worthwhile.
Now 6 months later I finally have my dream car !! Best was it was mostly done online! Chris really got me a comfortable and great lease ! I doubt I’ll ever go back to another car ! Chris is highly recommended! The Best !!!
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September 2025 by Andrew Breslin
I had an overall good experience at Empire Volvo. Prince was my salesman. Some dealerships surprise you with hidden fees, but not here. They were up front, patient, and I ended up getting a car I love. Give Volvo a try -- they offer an incredible extended warranty on certified pre-owned vehicles for an additional cost! I think it was overall a great value.
