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February 2024 by Ugochi Kalu
On 02/21/24, I had a DREADFUL experience with my passport application appointment at the Freeport location. In sum, my appointment was supposed to last only 15 minutes, but it ended up taking 2 hours! That sums it up.First, I chose this location because it stated I could take my passport photo there. However, when I arrived, their 'machine' was out of order, which meant I had to go to an independent location to get my passport picture taken.The most concerning issue was that after submitting my completed error-free form, the section "Select document(s) for which you are submitting fees " was, for some strange unknown reason, altered by the first lady who attended to me. I inquired why my form was being tampered with, to which she responded by scribbling over it and subsequently using whiteout correction fluid despite my objection.U.S. Dept of State clearly stated in black and white on the form, "If you make an error, complete a new form. Do not correct." Therefore, I requested a new form be processed but was vehemently opposed.The second lady, who subsequently assisted, albeit reluctantly, with a new application form, was particularly extremely rude and condescending. She threatened numerous times to reschedule my appointment or cancel the entire passport application process.I urge USPS management to train these workers on professionalism in the workplace. Most importantly, they must learn that tampering with customers' official forms is STRICTLY PROHIBITED. Erasures, scribbles, or whiteouts on official documents are inadmissible and render them invalid.
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February 2024 by Henry Guzman
Their calendar líes it was not Open on monday
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September 2023 by ethereal flowers
I don’t live in this city, but I called this post office for assistance with a package I’m sending to this city. I didn’t catch the name of the guy who answered the phone, but he was incredibly helpful despite being quite busy. I appreciate that he took the time to help me out with concerns regarding the package while he was busy.
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September 2023 by Charlie Lopez
Some of these post office deliveries people are worst than a educated dog,I said good morning to the one that delivered by my house, and she acted like I didn't say anything. By archer st
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August 2023 by Amy R.
save your time from coming here unless you are doing a simple thing besides that the ladies up front are as slow and are no help at all
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June 2023 by Carol Bell
No accountability as to whom is delivering packages or if they are using a truck or personal vehicle.. Need a better system to show actual delivery like a photo shot.. In this climate every resource is necessary..Not dependable! Beware!!
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May 2023 by Isaac D
Alot of attitude for no reason. I tried shipping 3 boxes. And the person working was making things soo difficult. I went to UPS store and was in and out 5 min. Excellent customer service at UPS store. If you need to ship something. UPS store is cheaper also
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January 2023 by G Bach
Customer service has been great at this location. Limited parking available but some do use the rear lot when it's empty (which is actually for the postal trucks and the employees). Can vary with the wait time for assistance. Old and beautiful building. Used to have a couple drive up drop-off boxes (which was changed several years ago), but there are still several drop-off boxes located outside for anytime (prepaid postage) letter drop-offs.
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October 2022 by Aylin Sanchez
FIVER STARS FOR NORMAN.Norman is such a kind and efficient worker. I usually bring around a lot of mail and Norm never makes any snarky remarks the way other workers have.Thank you Norm, you make my visit at the post office very pleasant! :)
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October 2022 by Joseph W Vailes Jr.
The wait is always long when I go here
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August 2022 by Antonio Seminatore
Lost my package. “ still being investigated”Should of insured it for more but they wanted $5 for every $100. I shipped another package similar to this one with UPS and got full coverage up to $500 +2 days shipping for cheaper than they were charging for regular shipping. Never again
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May 2022 by Alyssa
They never deliver packages on time
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November 2021 by Wanda Campbell
I received a package today, (which was left) in the hall of my building, on a radiator. The package was marked Fragile. The contents was spilled all over the box. I am so upset that I didn't even call the person who sent it.Freeport post office is the worst.
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October 2021 by Vanessa Lynn
Seriously Freeport only one person working the front window on a Saturday. Clearly, there were other people there since you could hear them chatting and laughing in the back. After waiting for 20 minutes another person came to the front, needless to say that was for a brief time. Monday to Friday there is enough staff for the windows to be opened. Sounds like there is a serious scheduling problem. An hour to mail a package...not acceptable. Would have loved to have taken a picture of the people wrapped around the lobby but wanted no issues since it is a government building. I have never had a complaint and service was always excellent but this was shameful. I gave 2 stars only because the woman taking care of everyone stayed calm even as the line steadily grew. Kudos to her. Thumbs down to management.
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June 2021 by Ron GRANT
Always seems crowded even with three workers assisting customers
