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March 2024 by Grandma Rosenfeld
If there were ZERO stars, that's exactly what they deserve. Never, I repeat never use them. Our car was towed and we accepted them for our collision work. They held the car for two months with no work done, than charged the insurance company 11,000 for storing fees. That money was taken away from our work being done. They are a SCAM!!! Never let them tow your car!
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December 2023 by Vivian Gomez
I had a flat tire one of there trucks was passing the truck stopped and the driver helped me change my tire with the spare. wouldn’t charge me but i gave him s $20 tip. Very kind of them.
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December 2023 by Tom Brown
Awful experience using this service. Extremely rude and unprofessional customer service. Avoid this place if you can at all costs.
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July 2023 by Tina
do not allow this this place to touch your vehicle…they are scammers! The workers are extremely rude and have no customer service skills what so ever. If you need a place all county is way better!
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July 2023 by soul
Great experience came through in the clutch
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February 2023 by Jay IDS
As a rule you shouldn't get your car fixed by a company with black unmarked tow trucks... they fix cars by day and use the tow trucks to repo cars at night.. not a company i would trust my car to..
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November 2022 by Noel P.
They are the best every time I have car problems. They are there. I just love the good work they do. I definitely recommend them for your body shop work and also repair
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November 2021 by Stepheny Nesbitt
GREAT helpful staff, understood frustration and even got a babysitter?Prices are crazy but what type place isn't right
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April 2021 by Ilene B.
Beware of their over charging and holding you hostage to get your car out. Was in an accident and police called next towing company in line and Villa came to the scene and towed the car. From the moment Harley the manager or owner came to the scene I should not have allowed him to take my car. Fortunately I was educated about the fees they are allowed to charge according to town of hempstead so they could not rip me off. When I went to pay to get my car out their credit card machine was broke and they did not accept personal checks And only would take cash. Reported them to NYS Dept of Consumer Affairs and Town of Hempstead.
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January 2021 by Linda M.
A few months ago my husband and I broke down in Merrick , while in his work van just before midnight . After an already very long day , that was the last thing we needed . We both started googling towing companies close to Merrick . Villa did not have one available for at least an hour we were told , and told them we would call back . We then called another place in South Hempstead and were told 40 minutes so opted for them . The guy showed up and became so irate over my husband asking a question about the price . Threw a tantrum and stormed off , refusing to tow us . Back to calling all of the other companies , and luckily Villa was available. A guy showed up within 20 minutes and was very professional , he even allowed us to wait another 15 minutes for someone to pick us up . It was freezing that night and he allowed us to warm up in the tow truck. We ended up also using them for the van repair and their prices were lower than anticipated. I highly recommend them !!!
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September 2019 by rrglo2006 .
This business is terrible. I booked a tow with them, and it took 45 minutes to confirm a pickup. They said it would be about 1.5hr until the truck arrives. After 2 hrs the driver calls and says he's 45 minutes away. 1.5 hr later I'm calling the dispatch and the driver and no answer. I gave up after 20 total calls without an answer. They never showed up or called tolet me know.
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May 2019 by Joel Bing.
They do good work
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October 2018 by Doug K
Helpful, fast towing service
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September 2018 by ashley burke
I was recently in two accidents and villa towing did the body work on both my cars. Not only did my car come out perfect but they completed the work in a very quick manner. Thanks villa!
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September 2018 by Karo .
Always taken care of in the highest regard! The guys always come in no time! Highly recommend
