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December 2023 by Sharon Tennyson
The work done by the Upscale team on our living room, staircase, and deck remodeling was great! The project involved tricky design issues around the stairs and the fireplace, and difficult construction issues on the deck, and was further complicated by the fact that there were certain elements that we did not want to change. Upscale worked with us to develop a vision and a specific plan - from the major elements down to the trim - and implemented it beautifully. The results are truly transformative and the new integrates exceptionally well with the old. The fireplace area, stairs, and decks are completely different but you would never guess that these were not part of the original home design. Upscale owner Steve Nash and designer Christie Dixon were wonderful to work with and we especially appreciated the care and attention to detail provided by Rich White and his crew. This is the third and most complex project Upscale has done for us (previous projects were a basement office renovation and kitchen update) and we hope to be able to use them again for all our future building and remodeling projects.
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December 2023 by Sharon T.
Upscale completed a renovation of the fireplace and staircase which are the centerpiece of our house. The project involved tricky design and construction issues and was complicated by the fact that there were certain elements that we did not want to change. Upscale worked with us to develop a vision and a specific plan - from the major elements down to the trim - and implemented it beautifully. The results are outstanding and the process of working with them was transparent and hassle free. We highly recommend!
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November 2023 by Stacey Murphy
We just completed our third set of projects with Upscale. Their leadership and design staff are thorough and thoughtful in the planning and design phase. The carpenter and worker teams that do the installation work are also professional and skilled, with an eye to quality, flexibility, and good communication throughout. We had different teams for each set of work (one crew leader in the first two phases, another in this most recent) and each team was patient and accommodating while being very knowledgeable and completing quality work on our home!
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September 2023 by Anne Anderson
The quality of work by Upscale exceeded all expectations. From the design stage through demo and installation, the work was professional, timely and meticulous. This was a substantial renovation project with a very small window for completion. Truly an exceptional experience.Service: Bathroom remodeling
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August 2023 by Susan B.
Upscale has recently completed the renovation of a large bathroom in a sorority house with multiple toilet and shower stalls on the Cornell campus. I serve as one of the alumna volunteers supervising the project. Upscale did a fantastic job - from design, through demolition and to final completion of the project! The design focused on the finishes and fixtures that were within our budget, and we were promptly notified us the few times a particular item was no longer available and were provided with a good substitute. The demolition was down to the studs and the entire room was rebuilt from there. As promised, the work zone was kept clean, with trash removed nightly. The project came in on time and the finished job was perfect! I spent a great deal of my legal career as a commercial real estate lawyer and have been involved with a number of construction projects for clients, as well as my own. This was the most perfectly finished construction project I can recall. The work was done precisely (including loads of tile work). There were NO punch list items at all. I cannot recommend Upscale more enthusiastically.
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March 2022 by Clifford Martin
Upscale Remodeling did detailed preparation work necessary for another installation by someone else. They are an incredible set of people to work with. From the first step which was scoping out the job, through to the proposal to the detailed work and the cleanup and finish they were amazing. Stephen answered any overall questions I had and Josh who ran the day to day work on the job kept us aware of what was going on. There were no hiccups at all. I felt that they 1) did what they said they would do 2) in the time frame they gave me and 3) for the price they quoted. They understand their business and are sensitive to being in someone else's house. I felt they went beyond what I expected. For me the highest praise is that someone does what he says he will do. In my future they are my go to place for remodeling and construction work. Thanks.
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January 2022 by Lawrence Gibbons
Upscale did a marvelous job of upgrading and screening in the front porch on our 100-year old house, transforming it from a little-used area to a wonderful “room” where we spent most of the summer. Steve's design, which he developed with Rob of Stream Engineering, functions superbly and looks beautiful. Scott, Rich and Dylan’s workmanship in building the porch was exceptional. They carefully assessed the bones of the porch and then improved the structure so that it will last a lifetime, and their craftsmanship on the moldings and a structure to support a surrounding wisteria was excellent. The folks from Upscale did a wonderful job that has improved our lives and will see our home through its next 100 years.Service: Remodeling
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February 2021 by Janet Galvan
We have completed several projects with Upscale Remodeling. They did a kitchen and mudroom upgrade, replaced our door to the deck and our front door, remodeled our basement, remodeled our guest bathroom, added hardwood floor to our 2nd floor, and are currently finishing our master bathroom complete remodel. The work is of the highest quality, and everyone we work with is responsive. On the latest remodel, we thoroughly enjoyed working with the designer (Christie). She quickly got a sense for our taste and worked very hard to find just the right materials and accessories. When I was debating between choices, she was great at helping me decide. Although remodeling is expensive, the owner and the designer worked with us to cut costs while maintaining the quality and look we desired. I appreciate the fact that the owner and project manager are readily available when needed. Everyone who worked on site did excellent work and communicated with us. Any minor issues were addressed quickly and efficiently, and they truly listened to me. Josh and Dakota were here almost daily for the entire project and were extremely responsive to our questions and concerns. Scott checked in and was quite helpful in all parts of the project. The care and artistry in the tile work is amazing (Dimitri).Every day, the crew cleaned before they left. We are now waiting for a couple of items, but the job is essentially finished. The crew completely cleaned both the master bathroom and bedroom - even dusting my dresser. We were thoroughly impressed. We love the warranty and the annual inspection.Our master bathroom is gorgeous, luxurious, and it seems so much bigger with the new design. This is a business that is run with integrity. We keep going back to them for the quality of work and the fact that Steve Nash stands behind the work.
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February 2020 by Terri Hoppenrath
We found ourselves in the middle of a kitchen remodel that was not going well. Upscale stepped in, assessed the situation, provided a detailed description of the scope of the project and talked us through every phase. They were courteous, respectful and always communicated in a timely manner. Suggestions were offered when we were unsure as how we wanted to proceed. They were gracious to work with others we had previously hired to provide electrical etc. Our disaster turned into a dream kitchen. Everyone we dealt with knew their role/craft. We highly recommend them for any size project!
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November 2019 by Michael Duttweiler
Our remodeling project with Upscale was large and complex with many structural questions that had to be solved on the fly. Throughout the process, we were impressed with the professionalism of all involved, the very obvious commitment to quality, the creative design assistance provided, and the high quality of the finished products. Any questions we had and any minor fixes that were needed were addressed quickly and effectively. We stayed in our home throughout the process and enjoyed having all involved in our home. Upscale is a top notch, professional organization producing fine results.
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October 2019 by Julie Johnson
Upscale is the most professional and thorough general contractor I have ever worked with. I have used Upscale for hundreds of thousands of dollars of work on several properties. All of their work is top notch and their responsiveness and professionalism is unmatched. Can not recommend their team highly enough!!
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October 2019 by Evelyn Noden
Great staff! Beautiful results!
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June 2014 by Mary Arlin
Upscale has done a number of jobs for me over the last seven years (replacing windows and a door, rebuilding the bathroom, building handrails for the porch). Upscale was completely professional and the workmanship has been excellent. The employees are friendly, knowledgeable, punctual, and very neat. I regret I did not use them for a earlier remodel job, which went over budget and had some shoddy workmanship.
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June 2014 by Rachel Philipson
We have used Upscale Remodeling for several projects. We absolutely love working with them. Every detail is taken care of. Everyone is a pleasure to deal with. We are busy planning are next project. Can't wait!
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June 2014 by Sally Dullea
Steve Nash and his crew have completed several projects at our home. So when the time came to "spruce up" the home my parents lived in for 40+ years, I didn't hesitate to call Steve for help. He helped me develop a plan to get the house ready for sale. Once we agreed on the plan, the guys went to work. Everyone, I dealt with, was great at his job. They were also very pleasant and most helpful. The work was completed in a timely manner. The house sold before it was officially on the market. Thank you Steve Nash and Upscale Remodeling. I could not have done it without you.
